BMC launches live dashboard of ‘My Pothole Quick Fix' app
Over a month since the 'My Pothole Quick Fix' app was introduced, the BMC on Friday launched the live dashboard of the application for public viewing, enabling citizens to track real time data about the total number of pothole-related grievances. This comes after demands to make the app data publicly available and enhance transparency.
Launched on June 11, the app enables citizens to flag grievances pertaining to potholes, which witness an uptick during monsoon. Besides the application, citizens can also raise their concerns through mediums such as the WhatsApp Chatbot, social media and the BMC's disaster number. Once flagged, the BMC seeks to resolve the complaint by fixing the potholes within a 48-hour window, for which the civic body has pressed one road engineer in each of its 227 wards.
Apart from this, the civic body also deploys its own engineers on the field to carry out daily road inspection and track potholes which need to be fixed.
Collectively, senior officials said that 6,758 potholes have been recorded across Mumbai's roads since the onset of monsoon in June. Of the total potholes, 3,297 were identified by the civic staffers while 3,461 potholes were flagged by citizens on the app.
Of these, the 2,961 potholes identified by BMC have been fixed and 3,252 of the total pothole-related grievances raised by the citizens have also been resolved. On Friday evening, dashboard data showed that of the 3,461 complaints, at least 253 complaints pertained to other agencies while 935 complaints were found invalid as they did not pertain to the potholes.
Show cause notices in three areas
According to senior officials, show cause notices have been issued against at least six sub engineers for failing to resolve the complaints and fix the potholes. The notices have been issued for lapses in Bandra west, Dharavi and along the linking road.
The BMC fixes the potholes using mastic, with an average of 8-10 mastic cookers deployed across the city on a daily basis.
Abhijit Bangar, Additional Municipal Commissioner (Projects) said, 'The notices are primarily issued to ensure that the potholes are acknowledged promptly and fixed on time in a bid to avoid the possibility of the potholes getting bigger and prevent any inconvenience and risk to citizens.' Bangar maintained that the number of potholes has seen a considerable dip compared to previous years.
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Time of India
6 hours ago
- Time of India
Japan's toll system crashed for 38 hours, but 24,000 drivers shock everyone with what they did
Live Events Japan's toll system crash affects over 100 expressway booths Emergency response allows free passage during system outage Over 920,000 vehicles passed freely, but only a few paid later Japan's high-trust society shines despite low compliance rate 'Even though it was legal to go through without paying, thousands still paid their dues—this says a lot about Japan's sense of responsibility.' Nexco's transparent approach wins public trust Online reaction highlights global admiration for Japan's ethical culture Japan's toll incident is a case study in public trust and governance Key facts summarized: What happened and what we learned Key Detail Information Date of outage April 8–9, 2025 Duration of crash ~38 hours Areas affected 106 toll booths on Tomei, Chuo Expressways (Tokyo, Kanagawa, Shizuoka, etc.) Vehicles affected ~920,000 ETC-equipped vehicles Voluntary payments made ~24,000 by April 8; ~36,000 by April 15 Compliance rate ~3.8% Refunds/waivers issued Yes; tolls waived for all, refunds for those who paid NEXCO's response Transparent, non-penal, mileage compensation for those who paid voluntarily Public reaction Global admiration; online praise for Japan's civic behavior Would your country see the same result? FAQs: (You can now subscribe to our (You can now subscribe to our Economic Times WhatsApp channel In a remarkable display of public integrity, thousands of Japanese drivers voluntarily paid their highway toll fees—even after the system went down and no one was required to. When Japan'ssystem suffered a massive outage earlier this year, what followed caught the attention of the global public and online communities alike. This real-life incident revealed much about Japan's societal values, high-trust culture, and government response in times of system 24,000 Japanese drivers voluntarily paid toll fees after the country's ETC system crashed for 38 hours earlier this April. The glitch, which hit 106 toll booths across Japan's major expressways including Tomei and Chuo, left toll gates wide open to keep traffic moving — essentially allowing everyone to pass through for the system was down and there was no requirement or enforcement to pay, tens of thousands of drivers went online later and paid their tolls estimated number of ETC-equipped vehicles that used the roads during the outage?. That means roughlyof drivers took the initiative to settle their unpaid tolls April 8, 2025, Japan's ETC (Electronic Toll Collection) system experienced a major breakdown that lasted for approximately 38 hours, leading to a temporary suspension of automated toll collection across key expressway glitch disrupted 106 toll booths spanning across multiple high-traffic highways, such as the Tomei Expressway and the Chuo Expressway, which connect Tokyo to several major prefectures including Kanagawa, Yamanashi, Nagano, Shizuoka, Aichi, Gifu, and Mie. These expressways are crucial arteries for commuter and cargo traffic, and the ETC system plays a key role in efficiently managing traffic the ETC network failed, the operator NEXCO Central Japan acted swiftly. Instead of halting traffic or requiring manual payments, they made the humanitarian choice to open toll gates and allow vehicles to pass freely—a decision that prevented long queues and traffic the time, the company assured the public that they would handle payments later. Drivers were told they could pay voluntarily online through an official portal after completing their trips. NEXCO launched an awareness campaign asking people to come forward and submit payments based on self-reporting. This level of public trust and system flexibility quickly became a talking point across global media the outage window from April 8 to April 9, it is estimated thatequipped with ETC devices passed through the affected toll booths. However, when it came time to settle toll charges voluntarily, only about 24,000 drivers paid up by the evening of April April 15, the number of voluntary payers rose to around 36,000, according to NEXCO's statement. That amounts to only aboutof total vehicles passing through during the disruption—highlighting that while Japan is renowned for its high-trust culture, not everyone followed through once the obligation was the low voluntary payment rate, the company praised those who came forward and announced a full toll waiver for everyone affected by the outage. Those who had already made payments were offered rewards through the ETC mileage program, including mileage points and credits to offset future travel struck the global audience was not the low payment rate—but the fact that tens of thousands of people still chose to pay even when they could have legally skipped it. Social media exploded with praise for Japan's civic culture, sparking widespread admiration and Reddit, Twitter (X), and Facebook, users compared this situation to what might happen in other countries, with many doubting if even a fraction of drivers elsewhere would voluntarily pay in such a scenario. The Japanese public's reaction, while not unanimous, still reflected a sense of moral obligation and respect for public Reddit user summarized it perfectly:NEXCO Central Japan's handling of the situation has been widely praised. Instead of pursuing back payments through invasive methods like surveillance or fines, they opted for a transparent and voluntary official toll portal allowed drivers to log in, enter their travel information, and pay the fees they owed. No legal action was taken against those who didn't pay, and no penalties were issued. In an era when many governments rely on strict enforcement and fines, NEXCO's approach stood out as both practical and later clarified that due to technical limitations, they couldn't determine every car's specific toll data accurately. Therefore, they chose to let the public decide whether or not to pay. This level of institutional trust is rare globally and remains one of the key takeaways from this soon as news of the voluntary payments emerged, it started trending on platforms like Reddit, X (formerly Twitter), YouTube, and LinkedIn. Hashtags such as #JapanTollSystem, #CivicResponsibility, and #HighTrustSociety began gaining praised the Japanese mindset of ethical conduct, responsibility, and respect for public systems—even in the absence of enforcement. Comparisons were drawn with other countries, where many assumed the majority would take advantage of the free story also made headlines in global media, including NDTV, Supercar Blondie, Hindustan Times, and international blogs focused on travel, transportation, and urban rare incident has now become a case study in governance, civic behavior, and crisis response. It shows how governments can sometimes rely on moral responsibility rather than just regulation. Japan's experience provides lessons in both the strengths and limitations of operating a high-trust voluntary compliance wasn't universal, the symbolic importance of 36,000 people paying their dues can't be overstated. It reflects a deeply embedded social value system that honors public responsibility and collective planners, sociologists, and even corporate governance experts have used this story to reflect on how transparency, social ethics, and technology intersect to shape public Japan toll crash of 2025 became more than just a technical glitch—it turned into a mirror reflecting societal values. While only a small percentage of drivers voluntarily paid their tolls, their action spoke volumes about personal integrity. At the same time, the majority's decision not to pay raises important questions about how far trust can go without some level of the world faces more digital transformations, automation errors, and system dependencies, Japan's handling of this toll system failure provides a valuable blueprint for both government policy and social behavior. It's a reminder that sometimes, even in a highly digitized world, human character is what truly drives the system forward.A 38-hour ETC system failure let drivers pass without 36,000 drivers paid online after the crash.
Indian Express
a day ago
- Indian Express
Potholes beat concretisation in Mumbai: 49% of concretisation project complete but potholes rise by 8% over last year
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The surge in pothole woes has emerged despite BMC having achieved nearly half its (49 percent) target of the mega road concretisation project, which was launched in 2022 to make Mumbai's roads 'pothole-free'. With monsoon activity gathering pace in June, potholes surface on city roads in what slows down traffic and exposes motorists and pedestrians to potential accidents. In a bid to proactively identify pothole-plagued roads, the civic body also deploys its own engineers to carry out daily inspections across city wards while citizens can also register pothole-related complaints through social media, the civic disaster management number as well as the 'My Pothole Quick Fix' application. According to data furnished by civic officials, this year, at least 6,758 potholes have been identified across Mumbai's roads since June until July 18. 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Until the concretisation project work was stalled in May, owing to monsoon onset in June, the BMC said that it already achieved 63 percent of the target in the first phase with 101.67 km of roads (or 343 roads) completely concretised and 101.68 km partially completed. Meanwhile, in the second phase, 36 percent of the target has been achieved until May 31 with 84.33 km of road length concretised in entirety. By contrast, last year until May 31, the civic body had achieved only 26 percent of the concretisation works in phase I while the work on the second phase commenced only in December 2024. However, despite the near doubling in concretised roads in Mumbai (from 26% in May 2025 to 49% this year), the number of potholes have continued to rise in the same period. In 2024, 6,231 pothole complaints had been recorded across Mumbai between June and July 17, of which 6,051 potholes had been fixed by the BMC until that period. 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According to officials, in 2024, while 25,632 metric tonnes (MT) of mastic was consumed to repair potholes as well as carry out preventative maintenance ahead of monsoon, only 6,548 MT of mastic has been used so far, this year. As per records, until mid-July last year, the city's K/West ward (Andheri) recorded the highest pothole related complaints at 473, followed by G/North (Dadar, Mahim) ward at 217 complaints and P/North (Malad) ward wherein 172 reports emerged. Meanwhile, the maximum complaints were recorded along the Western Express Highway (WEH) and the Eastern Express Highway (EEH), which recorded 2,019 and 1,286 pothole related grievances respectively. Incidentally, this year too, the maximum number of pothole complaints by citizens have been flagged in the K/West ward, encompassing Andheri West, wherein at least 488 citizen complaints have been flagged until Saturday. 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However, what we have observed is that despite the number of potholes, the quantity of mastic used is much lower than what had been used last year in the same period. This is an indication of the fact that the potholes are smaller and their severity is much less.' According to the official, along with the reduced usage of mastic, the number of average mastic cookers deployed has also seen a dip. 'While the highest number of mastic cookers deployed in a single day in 2024 stood at 33, so far, the highest number of cookers used in one day stands at 24. Our focus is on proactively identifying these potholes and repairing them at the earliest to prevent them from becoming enlarged and a safety concern,' said the civic officer. This year, the BMC has pressed one road engineer in each of its 227 wards who have been tasked with daily inspections within a 10 – 15 km radius as well as resolving pothole complaints within a period of 24 – 48 hours. For the asphalt and paver-block roads which are yet to be concretised, the civic body has also allocated Rs. 154 crore for repairing potholes.
NDTV
4 days ago
- NDTV
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