Police cast wide net in probe of defunct North Texas car dealership's business practices
"I had a baby, so I'm looking for something reliable for me and a baby," Godfrey said.
She searched online and found what she thought was the right vehicle at The Reserve Auto Group in The Colony. She described the sales process in May 2024 as a positive experience.
Warranty and GAP insurance issues
But an unexpected oil change six months later changed everything. Godfrey, 33, said a Lexus dealership informed her the vehicle was not under warranty.
She also discovered her GAP insurance policy didn't exist.
"They (Reserve Auto Group) never paid the warranty company the money they were supposed to pay to activate this warranty and this GAP insurance," she said.
Car loan charges continue
Godfrey said the costs were included in her car note. She filed a report with The Colony Police Department — and she's not alone. Police said they received their first complaint on Jan. 31.
According to a news release, police have been investigating multiple fraud claims connected to the dealership since 2023. The business shut down in December 2024, but complaints continue to come in.
Alleged auto fraud pattern
Investigators said customers were allegedly instructed to write separate checks for aftermarket warranties or GAP insurance policies. Those payments were supposed to go to third-party providers, but police said the dealership allegedly cashed the checks and never forwarded the money — leaving customers without coverage.
Another victim comes forward
A second alleged victim, who spoke to CBS News Texas anonymously, said she and her husband also bought a Lexus from the dealership. She provided a non-activation letter from DOWC Administrative Services LLC, a company that offers GAP insurance and warranties.
The letter stated: "Please be advised that Reserve Auto has failed to remit payment to Us as the Administrator and Provider for your Contract. Consequently, the Contract was not activated in our system."
Investigation still ongoing
Police have not made any arrests or publicly identified anyone associated with the allegations. Officers said they are continuing to vet additional alleged victims.
CBS News Texas is not naming the person listed as the dealership's owner, as police have indicated he did nothing wrong. He spoke briefly by phone, saying he wanted to schedule an appointment to discuss the claims further because he believed "we did not have all the facts." When asked for clarification, he said he didn't have time to explain.
Legal team responds
Two emails followed the call, and attorneys from Herrin Law introduced themselves.
"We have no comment at this time. Thank you for your interest in our client's side of the story," attorney Benjamin Palatiere said.
He requested that all future inquiries be directed to him.
Buyer left without coverage
Meanwhile, Godfrey said the vehicle itself has not had any issues. But she continues to pay for a warranty and insurance that don't exist.
"So nobody wants to refinance the loan. Nobody wants to give me GAP insurance," she said. "It's just more so like I'm going to take it or leave it. If I wreck the car, then I would have to figure out a way to pay that car off."
Godfrey said she hopes to recover the money one day.
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Yahoo
26 minutes ago
- Yahoo
In juvenile detention, these students say they're not learning - and it's keeping them incarcerated
GAINESVILLE, Fla. (AP) — To earn his freedom, 15-year-old Cayden Gillespie had to complete three school assignments a day. But school had gone virtual for Cayden and other incarcerated young people in Florida. And sometimes, he didn't understand it. One day last summer, he kept failing an online pre-algebra test. There were too many words to read. He didn't know how to find the value of x. And there were no math teachers to show him. 'I couldn't figure it out, and it kept failing me,' Cayden says. He asked the adult supervising the classroom for help. 'She didn't understand either.' Frustrated, Cayden picked up his metal desk and threw it against the wall. A security guard radioed the office for help. Cayden worried what might happen next. A respected online school — and a rocky rollout No matter the offense, states must educate students in juvenile detention. It's a complicated challenge, no doubt — and success stories are scarce. Struggling to educate its more than 1,000 students in long-term confinement, Florida embarked last year on a risky experiment. Despite strong evidence that online learning failed many students during the pandemic, Florida juvenile justice leaders adopted the approach for 10- to 21-year-olds sentenced to residential commitment centers for offenses including theft, assault and drug abuse. The Florida Virtual School is one of the nation's largest and oldest online school systems. Adopting it in Florida's residential commitment facilities would bring more rigorous, uniform standards and tailored classes, officials argued. And students could continue in the online school, the theory went, once they leave detention, since incarcerated youth often struggle to reintegrate into their local public schools. But students, parents, staff, and outside providers say the online learning has been disastrous, especially since students on average spend seven to 11 months in residential commitment. Not only are students struggling to learn online, their frustration with virtual school is sometimes leading them to get into more trouble — and thus extending their stay. In embracing Florida Virtual School, the residential commitment centers stopped providing in-person teachers for each subject, relying instead on online faculty. The adults left to supervise classrooms rarely can answer questions or offer assistance, students say. A dozen letters from incarcerated students, written to lawmakers and obtained by The Associated Press, describe online schoolwork that's hard to access or understand — with little support from in-person or online staff. 'Dear Law maker, I really be trying to do my work so I won't be getting in trouble but I don't be understanding the work,' wrote one student. "They don't really hands on help me.' When Cayden arrived at the Orlando Youth Academy in January 2024, after four months in juvenile detention waiting for a bed in long-term confinement, he felt disoriented. He and his family had been told he would be placed at a residential center near their Gainesville home so they could visit on the weekends. The judge had recommended 30 days in the residential center — called 'treatment' — after Cayden pleaded guilty to two fraud felonies for using stolen credit cards, including one belonging to his parents. As he sat in a metal chair at his new case manager's desk, she described the routine and expectations of what she called 'the program.' He'd attend more than six hours of school a day and therapy five days a week, including with his parents over Zoom. None of this surprised Cayden. But then she said something that got his attention. 'The program' would likely last six to nine months. Panicked, he asked to call his mother. A monthslong stay in 'a teenage jail' Robyn Gillespie stepped outside the Gainesville McDonald's she managed when she saw a call from the Department of Juvenile Justice. That can't be true, she said, when Cayden told her his sentence was far longer than expected. So Cayden, still sitting next to his case manager, put down the phone and asked her again: Ma'am, you said six to nine months, right? Gillespie hung up and cried. 'They wouldn't understand him,' she remembers thinking. Gillespie's husband, Kenny Roach, initially thought going to juvenile detention could help Cayden, who had grown out of control. The family had recently moved to Florida to care for aging relatives, but Cayden's beloved older brother decided to return to Virginia, where they'd lived before. Cayden, who has autism, struggled being in a new place without his brother. He began leaving the house in the evening with neighborhood teens when the parents worked late. That led to shoplifting and, eventually, credit-card fraud. Roach and Gillespie pressed charges against their son. 'He really needs to get a week in a detention home,' Roach thought. As a youth, he himself had gone to juvenile detention twice, for as long as two weeks, and credited it for a life turnaround. 'I thought it would be a learning experience.' When he learned Cayden's time in the juvenile detention system would last much longer, he was in shock. 'Good lord, what do they hope to accomplish? A kid his age, with his diagnosis?' Roach remembers thinking. 'That's like being in a teenage jail.' Life in custody: Not much privacy, avoiding a 'level freeze' Cayden and the other detainees inside Orlando Youth Academy woke up every day at 6 a.m. and cleaned their cells. Only when they passed inspection could they enter the common area. Each detained youth had a toilet in their cell. For privacy, they were encouraged to lodge notebook paper into the door jamb to cover the narrow vertical window in their doors. Phone calls with their parents were monitored. At family visits, Cayden's parents couldn't get too close or hug him more than once at the beginning and end, to prevent visitors from sharing contraband with the teens. To relax, Cayden would lie on his stomach on his plastic-covered mattress and draw and write. He developed a Pokemon-inspired story about a hero named One — the only time he allowed his mind to wander away from Orlando Youth Academy. When the teens got in trouble, they had to go to bed early — 5:30 p.m. — and skip playing cards or watching TV, some of the only downtime they got. But the real punishment was called a 'level freeze.' When a detainee got in trouble for fighting, damaging property, not attending therapy or refusing to log into online school, they stopped making progress toward release. Online school lacked special education supports Before Orlando Youth Academy and Florida's other commitment centers adopted virtual learning in July 2024, Cayden's main source of stress was the other students. They antagonized Cayden until he exploded. Therapists and staff coached him to avoid these situations. School wasn't a source of stress or conflict. Four teachers from the local schools came to their portable classroom and lectured students ages 12 to 18 from the front of the room. Cayden came to the program midway through what should have been his seventh grade year. But after assessing him, the teachers placed Cayden in sixth grade. When the state adopted virtual schooling, it was partly trying to meet the needs of students across different ages and abilities. But Cayden felt some of the new classes were too advanced, and he didn't receive help he needed to do the work. The complaints from other Florida detainees are similar. 'My zoom teachers they never email me back or try to help me with my work. It's like they think we're normal kids," one youth wrote in a letter to Florida lawmakers. "Half of us don't even know what we're looking at." Under Cayden's special education plan, which federal law requires detention center schools to follow, he's entitled to receive assistance reading long texts. But he didn't receive it after the virtual school started. Florida Virtual School wouldn't comment on Cayden's case, citing privacy concerns. Within their school for students in long-term confinement, 'every student with a disability receives specially designed instruction, support, and accommodations comparable to those listed in the student's Individualized Education Plan (IEP)," says Robin Winder, chief academic officer of Florida Virtual School. The instructor assigned to help Cayden and more than a dozen other students with their online work was overwhelmed by the students' needs, Cayden says. Three different people held that job during the nine months he attended virtual school inside Orlando Youth Academy. When Cayden threw the desk out of frustration with the new online learning program, he received a 'level freeze' of three to five days, essentially extending his time at the residential commitment center. It's easy to tumble into 'dead time' Internal documents obtained by The Associated Press, plus interviews with parents, staff and outside specialists, show staff have recommended or given level freezes when students have broken laptops, refused to log into Zoom and even sent an email to ask for help initiating an online class. And when students don't participate in virtual school, the department's written protocol calls for taking away points they earn toward getting out. 'Students who have their heads down will be prompted by the teacher no more than two times to sit up and participate,' reads the Classroom Behavior Management Plan for Florida's juvenile justice schools. The first time Xavier Nicoll, 15, broke a laptop at his residential commitment center in Miami, it was because an online teacher wouldn't respond to his questions, according to his grandmother, Julie, who has raised him. He was arrested and sent to a different detention center to face charges. The three weeks he spent there didn't count toward his overall sentence because he can't receive 'treatment' there. Detainees call it 'dead time.' Once back at the residential center, he broke another laptop, his grandmother says, because a teen dared him to. Back he went to county detention and court for more dead time. Then, in January, when the in-person class supervisor wouldn't help him get into a locked online assignment, he broke a third, says Julie Nicoll. Xavier was initially meant to be held for six to nine months after breaking into a vape store. He's now on track to be confined at least 28 months. He's grown at least five inches in detention — and gone through puberty. Yet in school, Nicoll said in April, he was making no progress. 'He went in as an eighth grader and is still an eighth grader — and failing,' Nicoll said. Xavier's March report card showed he was earning a 34% in Civics and Career Planning, 12% in Pre-Algebra, 13% in Comprehensive Science and 58% in Language Arts. Nicoll has complained that her grandson, who has attention deficit hyperactivity disorder, or ADHD, hasn't been receiving special education services. The Department of Juvenile Justice and Florida Virtual School have canceled multiple meetings to discuss his education plan because Xavier keeps getting arrested and sent for dead time. 'He's trapped,' says Nicoll. 'No matter what we do, we can't seem to get him out.' Trouble rejoining the community? Nicoll and her husband have spent more than $20,000 in legal fees trying to win his release. They argue untreated brain inflammation due to mold exposure in detention, plus his disability, make it impossible for him to control his frustration during online school. In May, Xavier was arrested a fourth time. After turning in an assignment, he realized he'd made a mistake and asked the in-class supervisor to return it. The supervisor wouldn't give back his work, and he broke another laptop. Xavier pleaded guilty in August to two felonies for breaking laptops. 'They're setting him up to go into the community a failure," said Nicoll. It's unclear how many students are getting in trouble or extending their time because of behavior during virtual school. Arrests inside residential centers increased slightly in the first nine months after the department adopted virtual school, compared with the same period during the previous year. An analysis of publicly available data shows staff use of verbal and physical interventions has also risen slightly, to 2.4 physical or verbal interventions per 100 days from 1.8 interventions the previous year. The total number of youth in Florida's residential commitment centers increased to 1,388 in June, the latest data reported by the state, up 177 since July 2024, when the department adopted virtual instruction. That could indicate detainees are staying in confinement longer. 'Correlation does not equal causation," responded Amanda Slama, a Department of Juvenile Justice spokeswoman. "Other contributing factors could explain an increase in arrests if there is one.' Since December, the department has ignored or refused AP requests to visit juvenile confinement, speak to officials and release anonymized exit documents for students leaving commitment centers. Not all students are getting in trouble during online schooling, but that doesn't mean they're learning. Jalen Wilkinson, 17, received punishment during detention for fighting, but his father was unaware of punishment related to school. But when school went online in July 2024, Jalen started complaining that there weren't enough adults to help students with the virtual program. School, he says, is basically free time. Jalen has been especially frustrated that he couldn't complete his GED while confined — even though Florida Virtual School leaders say they've made it easier for detainees to take the exam. He was released in July. His father, John Terry, worries the time locked up was a waste and Jalen will struggle to re-enter high school and graduate. 'There's no rehabilitation whatsoever." Cayden is still trying to restart school In March, shackled with an ankle monitor, Cayden Gillespie finally left Orlando Youth Academy. The six to nine months his case manager predicted turned into 15. Between that and the 'dead time' waiting for a residential center bed, he was detained 19 months. Through therapy at the residential center, Cayden learned how to recognize his anger building and to take a break. His parents say the family therapy helped them better understand Cayden's needs and helped them all communicate. 'But the school part," Robyn Gillespie says, "that was a disaster.' Gillespie, her husband and Cayden are still trying to understand the consequences of going so long without proper schooling. Initially, they thought he'd go to the local public middle school, but the school said, at 15, he's too old. This spring, they tried to sign him up for Florida Virtual School, the same program he did in custody. Indeed, this was one of the arguments the state made for using virtual school inside confinement. But Robyn Gillespie says Florida Virtual told them he couldn't join so late in the year. Asked about Cayden's case, Florida Virtual said all students 'released from a facility receive one-on-one support from an FLVS transition specialist.' But Cayden's family said they were never offered transition help or told how he could continue where he left off in detention. The best option, they've been told by the local school district, is a charter school, where he can make up coursework quickly. 'That's the kind of place where they dismiss you if you don't show up on time,' says Robyn Gillespie. 'And there's no transportation. I'm just not sure that's going to work well for our family.' The terms of Cayden's probation require him to attend school or face confinement again. He starts at the charter school later this month. Says Gillespie: 'He has to be in school.' ___ The Associated Press receives support from the Public Welfare Foundation for reporting focused on criminal justice, and AP's education coverage receives financial support from multiple private foundations. AP is solely responsible for all content. Find AP's standards for working with philanthropies, a list of supporters and funded coverage areas at Bianca Vázquez Toness, The Associated Press Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Fast Company
27 minutes ago
- Fast Company
5 common Amazon scams and how to avoid them
Amazon is the the most efficient, popular online retailer. So maybe it shouldn't be surprising that it's a gold mine for scammers. These individuals, bless their blackened hearts, are adept at crafting new and increasingly plausible ways to trick the unsuspecting—and posing as Amazon is an easy way to attract attention. So, with a healthy dose of skepticism, let's examine a few of their more popular ruses. And, more importantly, how to avoid becoming the next victim. 'Your Account Is On Hold!' This particular chestnut arrives via email, often with a subject line designed to induce mild panic. It's adorned with a passable Amazon logo and a link, invariably urging you to verify your details or update your billing information. How to avoid it: Amazon, for all its technological prowess, rarely communicates critical account issues via unsolicited links in an email. Outsmarting this one can be done the same way you outsmart just about every other phishing email out there. Make sure to examine the sender's address. Does it genuinely end in '@ Or is it a peculiar string of characters, perhaps including ' somewhere? The latter is a strong indicator it's a scam. In the message itself, are there peculiar grammatical constructions or spellings that suggest English might not be the author's primary language? These subtle imperfections are often telltale signs, though they're getting harder to spot thanks to AI. And finally, resist the urge to click. If there's genuinely an issue with your Amazon account, manually navigating to in your browser and logging in will reveal all. Any legitimate alerts will be visible there. The 'Unexpected Refund' Text Message This rather sneaky tactic involves a text message, ostensibly from Amazon, informing you that a recent purchase of yours has failed some sort of routine inspection. Perhaps it's being recalled, or simply isn't up to Amazon's exacting standards. The good news, the message purports, is that a full refund is due, often without the hassle of returning the offending item. All you need do is click the convenient link provided to claim your compensation. The U.S. Federal Trade Commission, among others, has recently issued warnings about this particular brand of mischief. How to avoid it: Excitement for an unexpected windfall should be tempered with a healthy dose of doubt. For starters, while Amazon does send legitimate texts, an unsolicited refund notification, particularly for an unspecified item and without requiring a return, is highly suspect. Clicking the link in the text message will, in all likelihood, lead you to a meticulously crafted phishing page that looks just like the official Amazon login page—just waiting to collect your Amazon credentials, payment information, and any other personal details you're willing to volunteer. Should you harbor even a fleeting thought that the message might be legitimate, bypass the text entirely by logging into your Amazon account via the official website or the app. Any legitimate refund or recall information will be clearly displayed within your order history or official notifications. The 'Accidental Over-Refund' This is a somewhat more sophisticated deception. You might receive a call or an email asserting that Amazon has, through some inexplicable error, refunded you too much for a recent return. The request is for you to remit the 'overpayment,' often via the purchase of gift cards or a wire transfer. How to avoid it: Before doing anything, consult your actual bank statements or Amazon account to confirm the alleged overpayment. It's almost certain you'll find no such anomaly. When it comes to Amazon's refund protocol, the company's internal processes are reasonably sophisticated. Should a genuine error occur, the company would rectify it internally, not solicit funds from you via questionable methods— certainly not gift cards! And if anyone purports to be from Amazon and requests remote access to your computer to 'correct' a refund issue, it's time to end the conversation. Amazon will never, ever, ever ask for access to your computer. 'Your Order Has Shipped!' Wait, what order? This particular trick plays on a combination of alarm and curiosity. A plausible-looking order confirmation arrives in your inbox for an item—often expensive— that you most certainly didn't purchase. The objective is to prompt you to click the 'Cancel Order' or 'View Details' link in a state of agitation. How to avoid it: Bypass the email entirely. Log into your Amazon account and go to your 'Orders' section. If the supposed order isn't there, it's a fabrication. Though generally ill-advised, should you feel compelled to examine a link, hover your mouse cursor over it and observe the URL that appears. If it deviates significantly from then it's best left unclicked. The 'Mystery Package' Brushing Scam This particular oddity is less about financial theft and more about system manipulation. You receive a package from Amazon, addressed to you, containing an item you never ordered—often something inexpensive and utterly random. The purpose? A third-party seller is using your details to create fake purchases, allowing them to post fraudulent positive reviews under your name, thereby artificially boosting their product's standing. How to avoid it: While seemingly harmless, receiving free—albeit often useless— goods does indicate your personal information is being exploited. Do a good deed by contacting Amazon customer service and reporting the unsolicited package. The company takes a dim view of such practices. And given that your address is being used, a periodic review of your credit report for any other unusual activity is probably in order.
Associated Press
28 minutes ago
- Associated Press
Takeaways from AP's investigation into online school for incarcerated teens
GAINESVILLE, Fla. (AP) — No matter the offense, states must educate students in juvenile detention. It's a complicated challenge, no doubt — and success stories are scarce. In Florida, where more than 1,000 students are in long-term confinement, the state last year put those kids' schooling online. That's despite strong evidence that online learning failed many kids during the pandemic. The state juvenile justice system contracted with the Florida Virtual School, one of the nation's oldest and largest online learning systems. State leaders were hoping Florida Virtual School would bring more rigorous, uniform standards across their juvenile justice classrooms. When students left detention, the theory went, they could have the option of continuing in the online school until graduation. But an AP investigation showed the online learning has been disastrous. Not only are students struggling to learn, but their frustration with virtual school also leads them to get into more trouble — thus extending their stay in juvenile detention. Here are key takeaways from the investigation. Detained students say they're getting little support with online school In interviews, students describe difficulty understanding their online schoolwork. In embracing Florida Virtual School, the residential commitment centers stopped providing in-person teachers for each subject, relying instead on the online faculty. The adults left in classrooms with detainees are largely serving as supervisors, and students say they rarely can answer their questions or offer assistance. Students also report difficulty getting help from the online teachers. A dozen letters from incarcerated students, written to lawmakers and obtained by The Associated Press, describe online schoolwork that's hard to access or understand — with little support from staff. 'Dear Law maker, I really be trying to do my work so I won't be getting in trouble but I don't be understanding the work,' wrote one student. 'They don't really hands on help me.' Wrote another: 'My zoom teachers they never email me back or try to help me with my work. It's like they think we're normal kids. Half of us don't even know what we're looking at.' Frustration with school has led to outbursts — adding to students' time in custody When students misbehave in long-term confinement, their stays can be extended. At the low end is a 'level freeze,' when a student can't make progress toward release for a few days. For more serious offenses, students are sent back to county detention centers to face new charges. The weeks they spend there are called 'dead time,' because they can't count toward their overall sentence. And since Florida adopted online school in its residential commitment centers, students' frustration with their learning has led to longer stays. One teen described having trouble passing an online pre-algebra test. The adult supervising the classroom couldn't help him. Frustrated, he threw his desk against the wall. He received a 'level freeze' of three to five days, essentially extending his time at the residential commitment center. Another teen has broken three laptops, his grandmother says — two of them in frustration with not receiving help with online school. Each offense has added to his time in confinement. He initially was sentenced to six to nine months for breaking into a vape store, but now is on track to be locked up at least 28 months. The total number of youth in Florida's residential commitment centers increased to 1,388 in June, the latest data reported by the state, up 177 since July 2024, when the department adopted virtual instruction. That could indicate detainees are staying in confinement longer. 'Correlation does not equal causation,' responded Amanda Slama, a Department of Juvenile Justice spokeswoman. Going back to school after leaving detention is tricky One of the arguments Florida made for using online schooling was that students could continue their studies at Florida Virtual School after leaving detention, when many struggle to re-enter their local public schools. That's not as easy as it seems. One student in AP's investigation was refused entry to his local middle school; officials said he was too old to enroll. When his parents tried to sign up for Florida Virtual, they were told they couldn't sign up so late in the school year. Florida Virtual leaders say they provide a transition specialist for each student who leaves residential commitment to help them find a school. But this family says they were never offered this help. No one told them about a special version of Florida Virtual that would have allowed the student to pick up where he left off in detention. ____ The Associated Press receives support from the Public Welfare Foundation for reporting focused on criminal justice, and AP's education coverage receives financial support from multiple private foundations. AP is solely responsible for all content. Find AP's standards for working with philanthropies, a list of supporters and funded coverage areas at
