100 days to go before massive NBN internet speed upgrade for Australians
Massive upgrades in internet speeds are now just 100 days away for Australian households.
From September, government-owned telecommunications company NBN, which supplies internet providers like Telstra and Optus with the physical infrastructure that connects households to the internet, will deliver massive upgrades to its network speeds.
The accelerated, high-speed wholesale products will be available to providers to sell to eligible residential and business customers connected to the NBN network via fibre to the premises or hybrid fibre coaxial options.
The Home Fast package will increase speeds from 100/20Mbps to 500/50Mbps, delivering a five times improvement in downloads and 2.5 times faster uploads.
The Superfast package will increase speeds from 250/25Mbps to 750/50 Mbps, while Ultrafast will double upload speeds from 50Mbps to 100Mbps.
The Hyperfast offering will deliver 'blazing-fast speeds for top-tier connections', with 2000/200Mbps (on fibre to the premises) and 2000/100Mbps (on hybrid fibre coaxial).
It is expected Hyperfast will be sold to retailers for a wholesale price of $115 per month.
Customers who purchased one of these higher speed tiers, or choose to upgrade, would automatically accelerate to the new, faster speeds when the plans were made available by the retailers, the company said.
NBN general manager Jane McNamara said the speed changes would 'future proof' Australia as the world moved online.
'Back in 2015, the typical Australian home had two or three internet-connected devices,' she said on Friday.
'Today, the average number is about 25 and includes devices like smart phones, laptops, TVs and smart speakers, all of which need the internet to work.
'With people in Australia averaging more than 6½ hours a day online, streaming and gaming more than ever before, the number of connected devices (is) expected to rise to more than 44 by the end of this decade.'
But the company has warned that the technological boost will only be available to certain households.
'Higher speed plans are only available on NBN's fibre to the premises and hybrid fibre Coaxial technologies,' it said.
'Check your address to see if higher speed plans are available at your place, and for those customers on fibre to the node or fibre to the kerb, whether you are eligible for a fibre upgrade.'
Some households might need to upgrade their home equipment to make the most of the new speeds, the company added, and simple adjustments to a home's set-up, such as how modems and routers are placed, could also impact speed.
'Many objects and materials in the home can reflect or absorb your wi-fi signal, either slowing the speed as they pass through or blocking it altogether,' the company said.
'Metal doors, appliances, mirrors, solid walls, floors, and ceilings can significantly reduce signal efficiency and effective distance.
'Interior walls, furniture and even windows can do the same but to a lesser degree.
'Liquids, like those in fish tanks, fridges, hot water systems and even bottles can absorb wi-fi signal, preventing it from reaching your devices.
'Other technology, including radios, baby monitors, microwave ovens, Bluetooth devices, use signals that can interfere with your wi-fi.'
The NBN advises to keep wi-fi routers out in the open.
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The Advertiser
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The billion-dollar industry with scant consumer protections
Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. 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In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. 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Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. The Telecommunications Industry Ombudsman has recently identified a spike in complaints, including those for poor sales conduct - misleading and high-pressure tactics - as the most common systemic issue it investigates. In parallel, credit assessments in the telco sector remain inconsistent and inadequate. Complaints to the Ombudsman about poor credit checks increased by over 30 per cent in the past financial year, with financial counsellors reporting that many of their clients are routinely signed onto contracts they simply cannot afford. These concerns are not academic, they have a real-world impact everyday for Australians. The fact that we cannot rely on what telcos tell us about their coverage is why ACCAN supports the Government's National Audit of Mobile Coverage, which is gathering real-world data through 180,000 kilometres of on-the-ground testing each year. 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In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. These gaps result in thousands of Australians being sold plans they can't afford, don't understand, or never needed in the first place. These harms are exacerbated by sales incentive structures that reward telco staff for maximising sales volume and value - an eerily similar model to that called out and reformed in the financial services sector following the banking royal commission. Despite months of consultation, the final version of the draft Code submitted to the ACMA has not meaningfully strengthened these protections. The sales clauses still allow commission-based incentives and fail to impose clear duties to ensure affordability or product suitability. We are concerned that proposals in the Telecommunications (Enhancing Consumer Safeguards) Bill 2025 before parliament to make code compliance mandatory will not fully solve the problem - because the issue lies in the content of the industry-led code. 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Behind your phone service is a multibillion-dollar industry critical to education, health, business, leisure, civic life and - in an emergency - life and death. But can we trust our telco providers? And as consumers what protections can we rely upon? Late last month deeply concerning allegations were levelled at Telstra by rival telco TPG/Vodafone which yet again raised red flags about the trust consumers can place in telcos. TPG claims that Telstra - which is Australia's largest telco by some margin - has misled consumers by making false claims about the size of its mobile network in its advertising, website content, annual reports and other sales material. Australians take note of claims made by telcos about their network size, network reliability and network performance in deciding their mobile provider. They do so on the presumption that telcos are honest with this information. Many Australians, particularly in regional and remote areas, sign up for more expensive plans with Telstra because they believe it's the only option for reliable coverage. If these latest allegations are true - and the coverage advantage is not as big as people have been led to believe - regional consumers could be forgiven for feeling betrayed. When consumers are misled, markets are distorted, and trust is eroded. That is why these latest allegations are so serious and should be investigated by the ACCC. Of course, the latest allegations are not the only indication that our trust in the major telcos is brittle. New research undertaken by Essential Media shows that 41 per cent of consumers have limited faith in their telco to act in their best interest -and almost a third said the coverage they received didn't match what they were led to expect. 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In May, ACCAN voted "no" in a ballot of the TCP Code Review Committee- of which we are a part - on the question of whether the draft Code should be sent to the regulator, the Australian Communications and Media Authority for consideration. Despite this, and despite 22 other consumer groups already walking away from the industry led code process, the ballot was carried. The revised Code has now been submitted to the ACMA for potential registration - a process that raises significant questions about whether the proposed updates meet community needs. Domestic, family and sexual violence and financial hardship have been taken out of the TCP Code, replaced with direct regulation in the last 18 months. This is a recognition of the critical nature of the problems, and the inadequacy of the code system. The current TCP Code fails to provide adequate consumer protections in two critical areas: irresponsible sales and inadequate credit assessments. 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The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety. Virtually every man, woman and teenager has a mobile phone. Ninety-eight per cent of adults use mobile phones for calls. 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The Ombudsman, the ACMA and the Australian Competition and Consumer Commission (ACCC) have all criticised the process in which the industry is in charge of writing the nation's telecommunications protections. ACCAN has now joined the 22 consumer groups fed up with weak telecommunications regulation in the Fair Call Coalition. The answer is simple: new Minister for Communications, Anika Wells must reject the farcical process by which the industry (Communications Alliance) writes the nation's primary consumer protection code for telecommunications - and apply robust and enforceable rules in key areas of consumer harm. Consumers deserve and demand appropriate protections - and will be closely watching the leadership brought to bear by the federal government and the regulator to ensure their safety.
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