Pega Named a Leader in Digital Process Automation Platforms by Independent Research Firm
WALTHAM, Mass., August 20, 2025--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced Forrester Research has named Pega a Leader in The Forrester Wave™: Digital Process Automation Platforms, Q3 2025 (1). Pega received the highest scores among all evaluated vendors in both the current offering and strategy categories.
The report states: "Pega emphasizes its 'center-out mission' for journey orchestration with its 'Build for Change' architecture and AI decisioning, gaining superior scores for its vision and roadmap. It plans to differentiate with its Agent Experience and AgentX API tools, supported by Pega Blueprint to design and deploy automations."
On Pega Infinity™, the Forrester report explains, "Pega Infinity does well with sophisticated use cases. The App Factory has superior features for DPA governance, while Blueprint builds workflows from natural language, infuses best practices, and can draw from legacy systems. Agent Experience, AgentX API, and Knowledge Buddy are at the leading edge of AI agent design."
The Forrester evaluation also found that reference customers highlight "Pega's strength in orchestrating complex workflows and its top-notch process modeling tools. They say the product lives up to its tagline of 'Build for Change' with a layered architecture and composable assets." Forrester's report concludes that "Pegasystems best suits enterprises with sophisticated transformation goals, particularly if they want to focus on customer-facing AI agents."
This Forrester Wave report evaluated 14 vendors across 19 criteria in two categories – strategy and current offering – along with customer feedback. Pega earned the highest possible scores in 13 of the 19 criteria: DPA governance, case management support, AI agent design and configuration, orchestration, large scale and advanced processes, business rules and AI model decisioning, endpoint integration, process modeling, process intelligence, vision, roadmap, partner ecosystem, and community.
Forrester evaluated Pega Infinity, Pega's suite of solutions for AI-powered transformation, including Pega Platform™, which enables organizations to rapidly build, deploy, and optimize applications across customer service, operations, and digital transformation initiatives. Additionally, the evaluation recognized Pega Blueprint™, Pega's gen AI-powered design agent that transforms client goals and documentation into modern, agent-driven app workflows using Pega's best practices. These tools provide a comprehensive approach to digital process automation, empowering Pega clients to become more autonomous enterprises.
This report is among Pega's many recent analyst firm recognitions. Pega was recognized as a Leader in The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (2), Gartner® Magic Quadrant for Process Mining Platforms 2025 (3), and Gartner® Magic Quadrant for CRM Customer Engagement Center (CEC) 2024 (4). It was also named a Leader in The Forrester Wave™: Customer Relationship Management Software, Q1 2025 (5), The Forrester Wave™: Real-Time Interaction Management, Q1 2024 (6), and The Forrester Wave™: Task-Centric Automation Software, Q4 2024 (7). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.
Quotes & Commentary:"Enterprises are at a technology crossroads, and transforming legacy systems is no longer optional to keep pace with today's fast-moving business demands," said Don Schuerman, CTO, Pega. "Automation is a critical component of that transformation, helping organizations uncover inefficiencies and reimagine processes with speed and intelligence. At Pega, we're building agentic solutions that not only streamline operations but also empower teams to work smarter. This recognition from Forrester helps support our commitment to driving meaningful change for clients."
Supporting Resources:
Report access: The Forrester Wave™: Digital Process Automation Platforms, Q3 2025
Solution background: Pega Infinity
Solution background: Pega Blueprint
Solution background: Pega Platform
Forrester Research, "The Forrester Wave™: Digital Process Automation Software, Q3 2025," by Craig Le Clair with contributions from Chris Gardner, Renee Taylor-Huot, Faith Born, and Kara Hartig
Forrester Research, "The Forrester Wave™: AI Decisioning Platforms, Q2 2025," by Mike Gualtieri with contributions from Sudha Maheshwari, Bardia Razzaghi, and Jen Barton, June 10, 2025
Gartner, Inc., "Magic Quadrant for Process Mining Platforms, Q1, 2025," by Tushar Srivastava, Marc Kerremans, David Sugden, April 16, 2025
Gartner, Inc., "Magic Quadrant for the CRM Customer Engagement Center (CEC) 2024," by Pri Rathnayake, Wynn White, Drew Kraus, December 2024
Forrester Research, "The Forrester Wave™: Customer Relationship Management Software, Q1 2025," by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025
Forrester Research, "The Forrester Wave™: Real-Time Interaction Management, Q1 2024" by Rusty Warner, February 26, 2024
Forrester Research, "The Forrester Wave™: Task-Centric Automation Software, Q4 2024" by Bernhard Schaffrik, Pascal Matzke, Faith Born, and Kara Hartig
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester's objectivity here.
About PegasystemsPega is The Enterprise Transformation Company that helps organizations Build for Change® with enterprise AI decisioning and workflow automation. Many of the world's most influential businesses rely on our platform to solve their most pressing challenges, from personalizing engagement to automating service to streamlining operations. Since 1983, we've built our scalable and flexible architecture to help enterprises meet today's customer demands while continuously transforming for tomorrow. For more information on Pega (NASDAQ: PEGA), visit www.pega.com.
All trademarks are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250819398285/en/
Contacts
Press Contact: Ilena RyanPegasystemsilena.ryan@pega.com
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
12 minutes ago
- Yahoo
Fed minutes: Most officials worried about inflation moving higher
WASHINGTON (AP) — Most Federal Reserve officials said last month that the threat of higher inflation was a greater concern than the potential for job losses, leading the central bank to keep its key rate unchanged. According to the minutes of the July 29-30 meeting, released Wednesday, members of the Fed's interest-rate setting committee 'assessed that the effects of higher tariffs had become more apparent in the prices of some goods but that their overall effects on economic activity and inflation remained to be seen.' The minutes underscored the reluctance among the majority of the Fed's 19 policymakers to reduce the central bank's short-term interest rate until they get a clearer sense of the impact of President Donald Trump's sweeping tariffs on inflation. So far inflation has crept up in the past couple of months but hasn't risen as much as many economists feared when Trump unveiled some of his duties. The Fed left its key interest rate unchanged last month at about 4.3%, though two members of its governing board dissented in favor of a rate cut. Both dissenters — Christopher Waller and Michelle Bowman — were appointed to the board during Trump's first term. At a news conference after the meeting, Chair Jerome Powell signaled that it might take significant additional time for the Fed to determine whether Trump's sweeping tariffs are boosting inflation. When the Fed changes its rate, it often — though not always — affects borrowing costs for mortgages, auto loans, and credit cards. The Fed typically keeps its rate high, or raises it, to cool borrowing and spending and combat inflation. It often cuts its rate to bolster the economy and hiring when growth is cooling. Christopher Rugaber, The Associated Press Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
12 minutes ago
- Yahoo
Google launches its own ‘MagSafe' with PixelSnap
Google announced its own version of 'MagSafe' called PixelSnap, which allows magnetic accessories to work with the newly launched Pixel 10 series of devices. The company's announcement comes nearly five years after Apple announced its own slew of magnetic accessories with the iPhone 12 in 2020. The company said that through PixelSnap, you can attach wireless chargers, stands, grips, and much more to the Pixel 10. It is also releasing its own PixelSnap cases and compatible accessories. The simplest accessory is a Ring Stand, which attaches to the phone like a puck, and you can pull the ring to use it as a stand. All new Pixel devices are compatible with the Qi2 wireless standard. The Pixel 10 Pro XL has 25W wireless charging compatibility, while all the other devices — the Pixel 10, 10 Pro, and the 10 Fold — have 15W wireless charging compatibility. Google is launching a new PixelSnap charger along with an optional stand. You can use the standalone charger while laying down your phone, or if you want to use your phone while charging, or display home control widgets, you can use the stand. The PixelSnap cases start at $49.99, the PixelSnap Ring Stand is priced at $29.99, the PixelSnap charger costs $39.99, and the PixelSnap charger costs $69.99. Google said that the Pixel 10 series phones are compatible with accessories like car mounts, chargers, and those from Made for Google partners, along with certain MagSafe accessories. Sign in to access your portfolio
Yahoo
12 minutes ago
- Yahoo
Tech, chip stock sell-off continues as AI bubble fears mount
Tech stocks fell for a second day on Wednesday as investors sold off a slew of tech names amid concerns over the sustainability of the AI boom and a recent market rotation away from some of this year's biggest winners. Among the Magnificent Seven Big Tech stocks, Nvidia (NVDA) was down about 0.8%, and Alphabet (GOOGL, GOOG) stock fell about 0.6%. Amazon (AMZN), Apple (AAPL), and Meta (META) shares fell over 1%. Chip stocks Advanced Micro Devices (AMD) and Broadcom (AVGO) dropped more than 2%; Micron (MU) shares plummeted more than 5%. CoreWeave (CRWV), the AI data center company that rents computing power to Microsoft (MSFT) and Meta — making it essentially an AI pure play — also dropped nearly 4%. Palantir (PLTR), a defense tech stock that's seen a major upswing from the AI boom, sank nearly 2%, extending its recent losing streak. The rotation out of AI-linked stocks comes as sentiment soured this week on the market for artificial intelligence, fueled in part by a recent report from the Massachusetts Institute of Technology and commentary from OpenAI CEO Sam Altman. Researchers for MIT's Project NANDA authored a report released this week that said 95% of companies it studied are getting no return on AI. The findings of the report were first detailed by Fortune on Monday. That report followed commentary from OpenAI's Altman shortly after the ChatGPT-maker finished out its latest multibillion-dollar funding round, with the CEO telling reporters that he believes there's an AI bubble, a diversion from his prior characterizations. 'When bubbles happen, smart people get overexcited about a kernel of truth,' he said. 'Are we in a phase where investors as a whole are overexcited about AI? My opinion is yes." DA Davidson analyst Gil Luria likened the changing market sentiment to a pendulum. 'This is really just pendulum swinging back,' he told Yahoo Finance on Wednesday. AI stocks have taken off in recent months after a rocky start to the year. A new, cost-effective AI model from Chinese firm DeepSeek released in January cast doubt on the massive sums of money Big Tech was spending to build out AI infrastructure to power the technology — and sent tech stocks tumbling. Two rounds of earnings updates from some of the biggest AI plays in the market and more clarity on Trump's trade policies have since quelled those fears. Investors applauded recent quarterly reports from Big Tech firms Alphabet, Meta, and Amazon, which surpassed Wall Street's expectations as the companies said AI boosted their underlying businesses. That news overrode the fact that those companies also raised their forecasts for spending on AI infrastructure. 'The AI trade was getting so expensive that all it took was some comment from Sam Altman to make the investment community take some profits off the table,' Luria said. Luria added that 'the reality is that AI still has limited applications' beyond consumers talking to AI chatbots and using the tools as a search engine. Some AI bulls, however, maintain faith in the technology's ability to fuel markets to new highs. 'We are still in the early days of the AI Revolution as the use cases are just starting to massively expand as more companies recognize the value creation being driven by a handful of tech companies led by the Godfather of AI [Nvidia CEO] Jensen [Huang] and Nvidia,' wrote Wedbush analyst Dan Ives in a note to investors Wednesday. He added that 'the tech bull cycle will be well intact at least for another 2-3 years given the trillions being spent on AI.' More will be revealed when leading AI chipmaker Nvidia reports its quarterly earnings results after the bell next week on Aug. 27. Laura Bratton is a reporter for Yahoo Finance. Follow her on Bluesky @ Email her at
