Morrisons charging new extra shopping fee after big rule change as shoppers fume it's a ‘slap in the face'

Scottish Sun

6 days ago

Plus, an expert consumer champion weighs in on the conversation
SUPERMARKET WEEP Morrisons charging new extra shopping fee after big rule change as shoppers fume it's a 'slap in the face'
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MORRISONS has enraged customers by charging an extra £3 for shopping deliveries if a customer does not spend £40.
Previously shoppers could spend as little as £25 on a delivery without paying the surcharge, which was helpful for smaller families and elderly people.
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Morrisons has increased the cost of their online delivery charge
Credit: Getty
The new rules, brought in on July 14, say the new charge would not apply if you have paid for a delivery pass.
The £25 total excludes the delivery cost.
Customers have reacted furiously, with one calling it a "sneaky" move on X.com, and hit out at the lack of notice.
Another added: "Great. @Morrisons was the one that I relied on as someone by themself. I was doing £25 home deliveries without extra charges. Now these are changing terms. Not everyone can/needs to spend £40 minimum ."
Meanwhile on Trustpilot.com, a frustrated shopper complained: "Struggling to make ends meet and now I find this. Bit of a slap in the face really."
And another fumed: "I noticed that Morrisons sent me an email saying that if you don't spend £40 online shop you will be charged £3 on top of your delivery charge...
"I can clearly see how Morrisons is planning to gain from customers."
Consumer champion Martyn James said: 'Online deliveries became a lifeline for people over the pandemic.
'But for millions of people they continue to be essential. Introducing charges like this might seem small, but for people struggling to make ends meet, they really can have a huge impact.
'Online deliveries help people with disabilities, those working multiple jobs. older and more vulnerable people and families on a tight budget using online services to stay within very tight budget limits.
Top things to buy at Morrisons
'These charges seem deeply unfair for those who need deliveries the most.'
Morrisons said: 'We have recently introduced a £3 delivery fee supplement to customers who order a basket of £40 or under to be delivered to their home.
'This fee will not apply to our paid Delivery Pass Customers and even with the additional fee our prices remain competitive versus the rest of the market.'
At Asda, there is an extra £3 charge if the value of your trolley is less than £40 for a delivery order.
With Tesco, a £5 minimum basket charge will be added to delivery orders at the checkout, where the basket value is under the £50 minimum basket value.
For Sainsbury's, orders under £40 will be charged £7 for standard delivery.
More supermarket changes
Morrisons is not the only supermarket which has switched up its online grocery offer.
Posh supermarket Waitrose has launched a new Delivery Pass following a trial.
It allows shoppers to pay a fixed amount upfront for deliveries, either monthly, six-monthly, or annually, through the Waitrose website or app.
Without a pass, delivery slots cost between £2 and £4 each.
But with the new scheme, a one-month pass will cost £8, a six-month pass is £45, and a 12-month pass comes in at £85.
Waitrose says the annual plan could save customers up to £123 a year if they order once a week using a £4 slot.