Coles issue apology after technical error leads to online shoppers being charged twice
The supermarket giant said a technical error meant some orders that were placed between June 26 and 28 were billed again in late July.
Coles said the issue affected a 'small number' of customers.
The second pre-authorisation – or temporary hold of the money – was reversed and the situation should now be resolved, it said on Thursday.
The error was noticed last weekend and fix rolled out from Monday.
A spokesperson for the company said: 'We're committed to ensuring a smooth experience for our customers when shopping online.
'In this instance, we worked quickly with our payment processor to arrange a reversal of the duplicate charge.
'We apologise to our customers for this inconvenience.'
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
ABC News
an hour ago
- ABC News
Grey nomad strikes gold unearthing nugget in outback
A Victorian man has unearthed a gold nugget worth around $40,000 while filming a prospecting tutorial video in WA's Goldfields with his wife.
The Australian
an hour ago
- The Australian
REE grows Cummins Range gallium value
Special Report: RareX now considers gallium to be a core value stream for its Cummins Range project in the East Kimberley region of WA after re-assaying of previous drilling returned wide, high-grade intersections of the critical mineral. RareX's re-assaying of 2020 infill drilling at Cummins Range returns wide, high-grade gallium intersections Notable results such as 115m at 146g/t gallium elevate the critical mineral to being a 'core value stream' Re-assaying is continuing with another 26 holes to go The role of gallium in Cummins Range has risen quickly since the company first found it unexpectedly in historical data in April 2025. Back then, the data confirmed values of up to 6826g/t Ga2O3, raising the likelihood that the project could have yet another valuable product in addition to rare earths, phosphate and scandium. This led RareX (ASX:REE) to kick off a program of re-assaying drill holes from its 2020 infill drill program with the first 15 holes yielding hits such as 99m at 106g/t gallium and 74m at 123g/t gallium. The results placed Cummins Range amongst the highest grade gallium projects in Australia, adding to its position as one of the country's most significant undeveloped REE deposits. REE has now received a further 970 gallium re-assays from 16 holes that continued this trend of wide, high-grade gallium results including a top hit of 115m at 146g/t Ga2O3, 3.4% total rare earth oxides and 369g/t Sc2O3 from a down-hole depth of 22m. Managing director James Durrant said the results confirmed Cummins Range as one of Australia's most advanced and highest-grade gallium deposits. 'The consistency of high-grade results across multiple holes and long intercepts removes any remaining doubt. Gallium is now a core value stream,' he added. 'We are advancing both conventional and alternative processing pathways with Gega Elements, SGS Lakefield and others to unlock the full value of the contained metals — rare earths, gallium, scandium and phosphate.' This is hugely significant as gallium is used in semiconductors, LEDs and solar tech, leading to its place on the critical minerals lists for Europe, North America and Australia. Gallium intercepts at Cummins Range. Pic: RareX Cummins Range project The carbonatite at Cummins Range hosts a resource of 524Mt at 0.31% TREO, 4.6% phosphate and 70g/t Sc2O3. Despite historical RC drilling, conducted between 2007 and 2012 by Navigator Resources and Kimberley Rare Earths being mostly assayed for gallium, the 30,000m of drilling completed by the company since acquiring the project in 2019 has not been assayed for gallium. This led to the company's decision to re-assay the 2020 infill drill program that had been designed to upgrade the inferred REE resource to the higher confidence indicated category. A total of 2,080 assays from 29 drill holes have now been received and results have confirmed high-grade gallium over wide intervals. The most elevated results are coincident with high-grade rare earth and scandium content that have been upgraded due to a combination of residual or eluvial and chemical weathering. Gallium is dominated by China, which controls 98% of global production, meaning that any alternative sources will likely be viewed favourably by countries looking to build alternative supply chains. Demand for the critical mineral has expanded dramatically across numerous high-tech sectors, contributing significantly to the upward pressure on prices. The global gallium market is projected to grow from $2.32 billion in 2024 to $2.91 billion in 2025, representing a compound annual growth rate CAGR of 25.4%. Upward price pressure is likely to persist as demand continues to expand across the semiconductor, telecommunications, defence and renewable energy sectors. REE continues re-assaying its infill drilling results with 26 holes remaining. This article was developed in collaboration with RareX, a Stockhead advertiser at the time of publishing. This article does not constitute financial product advice. You should consider obtaining independent advice before making any financial decisions.
News.com.au
2 hours ago
- News.com.au
Expert reveals blast risk for new 15,000-home Melbourne suburb
A former explosives engineer who worked in the mining sector before becoming a real estate guru has issued a stark warning for a new mega suburb planned for Melbourne's north. Just the prospect of nearby explosive work at a neighbouring quarry, coupled with people who don't understand it, could be enough to hit home values and the ability to onsell residences nearby. Even with the likelihood blasting will be done so safely it has no risk of physically impacting homes. The Victorian Government this week approved plans for a new 15,000 home precinct to Melbourne's north — as well as a basalt quarry to help build infrastructure as well as properties. Authorities have planned a 250m 'blast buffer', and the nearest houses will be about 500m away with estate amenities filling the remaining space between them and the excavation site. Real estate investment expert, and former explosives engineer Jane Slack-Smith said even with the buffer zone it would be a case of 'buyer beware'. I've got sti 'It could be a good solution for getting into a first home, and having a lovely experience — but when they come to sell, it's probably going to negatively impact their selling price,' Ms Slack-Smith said. 'The public perception is the thing that causes the worst situation here. Even though the reality is that we need the quarry to build the homes.' The property investment expert said she had finished her explosives career about 20 years ago, after starting as one of the first two women handling detonations in NSW coal mines in 1989. As she was transferring to a career in property investment advisory, her former industry was beginning to use sophisticated digital blasting technology that could effectively direct which way shockwaves from explosives travel — to the extent that certain blasting could be done 'in your backyard' without most people noticing. Ms Slack-Smith she believed the technology had come a long way since then. 'That could minimise blast noise and vibrations,' she said. 'But a homeowner about to buy in a housing estate, they don't know that. 'You talk to someone about explosives and the only stories that people know are the big bangs. 'So there's always a worry that there will be buyer expectations around buying in the area.' And it's unlikely the first homebuyers heading into the estate will be able to wait out the quarry, which is slated for operation through to 2052. Most homebuyers live in a residence for seven to 11 years. The quarry is likely to also create dust and noise, with expectations the operators will be taking steps to address these where possible. The approval of the quarry has frustrated existing local residents who had been fighting against its establishment for about four years — including two prior rejections by Mitchell Shire Council, who had warned of impacts on traffic, air quality and potentially the health and wellbeing of current and future residents. The 1279ha wider Beveridge North West Precinct Structure Plan that the quarry and homes will be part of will also pave the way for eight schools, four town halls and shopping centres, a series of parks and reserves and is ultimately expected to house 47,000 people. The approval was announced on Tuesday by Victorian planning minister Sonya Kilkenny who said there would be a staged rollout of the schools and other amenities — while the quarry was essential for building many of the homes and could lead to reduced construction costs. 'There is a quarry in this PSP that has been there, identified in the plan for many years, and part of that is ensuring that when you've got supply of materials, local construction, materials that are close to demand, it also means you can reduce the cost of the housing, reduce the cost of construction, which ultimately makes the homes cheaper to build and cheaper then to buy,' Ms Kilkenny said. Housing Industry Association Victorian executive director Keith Ryan said it was likely increased materials for civil works would allow for more rapid delivery of the infrastructure needed to support new homes and potentially home features like driveways. In the absence of economic modelling, Mr Ryan was not sure how much of a benefit this would provide to the homebuyers, but said there would be wide benefits from the creation of a new quarry — though there might still be questions of labour availability. He added that with a number of quarries already operating near homes around Victoria, and having done so historically, there was a prospect home values might not suffer. 'When people look at these homes in the future, they might not know the quarry is there unless they drive right past it,' Mr Ryan said. It won't be the first time explosives and new housing have been mixed, with developer Stockland laying 600m of underground explosives to precision blast in sewerage lines for a Truganina housing estate in 2019. In the span of 10 seconds the detonations prepared the ground for the infrastructure for a section of the 138ha Grandview estate, expected to house about 4500 residents — a fraction of what is to come in the new precinct at Beveridge.
