Empathy Could Save U.S. Companies $180 Billion in Employee Retention Costs
Unempathetic Organizations Risk $180 Billion in Attrition
Denver, Colorado, June 18, 2025 (GLOBE NEWSWIRE) -- Businessolver®, a leader in benefits and HR technology solutions, released findings from its 10th annual State of Workplace Empathy study which has surveyed more than 26,000 CEOs, HR professionals, and employees over the past decade. This year's findings highlight 5- and 10-year trends alongside the tangible ROI of empathy in today's workplace, including an estimated $180 billion at risk annually due to attrition at organizations perceived as unempathetic.
'Empathy isn't just good for people—it's good for business,' said Jon Shanahan, President and CEO at Businessolver. 'Collectively, companies that fail to operationalize empathy are leaving $180 billion on the table and missing out on a high-ROI lever for long-term growth.'
Over a quarter of employees (27%) view their organization as unempathetic and these employees are 1.5X (18 points) more likely to change jobs in the next 6 months.
But there's more at risk than turnover: Employees who view their workplace as unempathetic report 3X higher toxicity and 1.3X more mental health issues, contributing to lower productivity and absenteeism costs. Likewise, employees at unempathetic organizations are 2X more likely to feel disconnected from leadership and 4X less connected to their CEO.
Other key findings include:
Only 55% of CEOs say empathy is undervalued by U.S. organizations, a 28-point year-over-year (YOY) decline; 59% (+12 points YOY) of CEOs view empathy as a perk or 'nice to have'
60% of remote/hybrid employees say they would quit if required to work full-time in-person; and 51% of total respondents would take a pay cut to work remotely
91% of employees say flexible work hours and flexible work location (88%) are top benefits that demonstrate empathy; yet 29% of employees and 21% of HR say they take advantage of flexible hours versus 41% of CEOs
Findings, however, also point to empathy moving in the right direction with 63% of employees saying U.S. organizations are evolving with the needs of working households—a 180-degree change from Businessolver's 2016 inaugural report when 60% of employees said employers were not evolving.
'While there's clearly work to be done, I'm encouraged by the 73% of employees who say their organizations are empathetic, reinforcing that many leaders are leaning into empathetic practices that help employees feel seen and heard,' said Shanahan. 'Our data continues to underscore how transparency, flexibility, employee benefits—and accountability—are vital expressions of empathy. Leaders may not intuitively know this, but they must respect it if they intend to grow their business.'
About Businessolver's Annual State of Workplace Empathy ReportSince 2016, Businessolver has surveyed a diverse cross-section of more than 26,000 employees, HR professionals, and CEOs across six industries to examine the behaviors and benefits that make a workplace empathetic. In March 2025, Edelman Data & Intelligence fielded the 2025 online survey. In the survey, empathy is defined as 'the ability to understand and/or experience the feelings or perspectives of another.' To qualify, respondents needed to be 21 years or older, U.S. residents, employed full-time or part-time within their respective industry at an organization with 100 or more employees. Learn more and find historical trends at businessolver.com/workplace-empathy.About BusinessolverSince 1998, Businessolver has delivered market-changing benefits technology that empowers empathetic service supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
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Unempathetic Organizations Risk $180 Billion in Attrition
CONTACT: Nicole Selinger Businessolver 314-805-2165 nicole@kmprcollective.com
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In particular, the words 'believe,' 'may,' 'could,' 'should,' 'expect,' 'anticipate,' 'estimate,' 'project,' 'propose,' 'plan,' 'intend,' and similar conditional words and expressions are intended to identify forward-looking statements. Any statements made in this news release about an action, event or development, are forward-looking statements. Such statements are based upon assumptions that in the future may prove not to have been accurate and are subject to significant risks and uncertainties. Such statements are subject to a number of assumptions, risks and uncertainties, many of which are beyond the control of the company. Accordingly, you should not place undue reliance on these forward-looking statements. Although the company believes that the expectations reflected in the forward-looking statements are reasonable, it can give no assurance that its forward-looking statements will prove to be correct. 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AND SUBSDIARIES CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS Six Months Ended June 30, 2025 Six Months Ended June 30, 2024 (Unaudited) (Unaudited) CASH FLOWS FROM OPERATING ACTIVITIES Net loss $ (5,807,141 ) $ (10,935,366 ) Adjustments to reconcile net loss to net cash provided by operating activities Fair value of vested stock options 1,962,000 5,706,311 Fair value of vested restricted common stock 1,063,918 1,589,609 Fair value of common stock issued for services 384,088 217,500 Loss on fair value of common stock issued for settlement of vendor 33,750 – Depreciation of capitalized software costs 323,080 681,474 Amortization of intangible assets 1,100,979 1,215,834 Amortization of debt discount 10,430 – Accrued interest (14,740 ) 31,868 Changes in operating assets and liabilities: Accounts receivable 81,060 46,211 Inventories 2,094,785 (1,087,690 ) Prepaid expenses and other current assets (305,661 ) (28,735 ) Right of use assets 155,724 155,011 Accounts payable (272,281 ) (510,163 ) Accrued expenses (9,528 ) 205,235 Customer deposits (94,847 ) – Deferred revenue 30,453 (222,972 ) Deferred taxes (293,716 ) – Operating lease liability (152,402 ) (138,327 ) Net cash provided by (used in) operating activities 289,951 (3,074,200 ) CASH FLOWS FROM INVESTING ACTIVITIES Cash received on acquisition 109,543 – Capital expenditures – (449,646 ) Net cash provided by (used in) investing activities 109,543 (449,646 ) CASH FLOWS FROM FINANCING ACTIVITIES Proceeds from line of credit 61,299,312 53,772,243 Repayment of line of credit (63,388,495 ) (52,839,180 ) Proceeds from note payable 985,000 – Repayment of notes payable (825,928 ) – Repayment of notes payable – related party (2,000,000 ) – Proceeds from sale of common stock, net of expenses, under at-the-market sale agreement 1,383,702 – Proceeds from sale of common stock, net of expenses, under stock purchase agreement 374,500 – Proceeds from public offering of common stock 478,000 – Proceeds from private offering of common stock 250,000 – Repayment of acquisition obligation – (500,000 ) Proceeds from private placement of common stock – 2,921,500 Net cash provided by (used in) financing activities (1,443,909 ) 3,354,563 Net increase (decrease) in cash and cash equivalents (1,044,415 ) (169,283 ) Cash and cash equivalents beginning of period 4,301,842 5,682,372 Cash and cash equivalents end of period $ 3,257,427 $ 5,513,089 SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION Interest paid $ 322,289 $ 510,417 Taxes paid $ – $ – NON-CASH INVESTING AND FINANCING ACTIVITIES Common shares issued for acquisition $ 609,000 $ – Common shares issued for trade accounts payable $ 108,750 $ – Accounts receivable from acquisition $ 37,499 $ – Deposits from acquisition $ 2,633 $ – Accounts payable from acquisition $ 500 $ – Accrued expenses from acquisition $ 13,340 $ – Operating lease right-of-use assets obtained in exchange for new operating lease liabilities $ – $ 1,395,541 Giftify, Inc. Supplemental Operating Metrics (Unaudited) Our gross billings for the three and six months ended June 30, 2025 and 2024 were as follows: Three Months Ended June 30, Six Months Ended June 30, 2025 2024 Change % 2025 2024 Change % Gross billings $ 36,072,063 $ 29,287,369 23.2 % $ 73,091,528 $ 59,319,954 23.2 % Gross billings are the total dollar value of customer purchases of goods and services. Gross billings are presented net of customer refunds and order discounts. A significant portion of our revenue transactions are comprised of sales of discounted merchant gift cards in which we collect the transaction price from the customer and remit a portion of the transaction price to the third-party suppliers who will provide the related goods or services. For these transactions, gross billings differ from Net Sales reported in our Condensed Consolidated Statements of Operations, which is presented net of the merchant's share of the transaction price. 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Non-GAAP Reconciliation Schedules (Unaudited) Set forth below is a reconciliation of net loss to Modified EBITDA for the three months ended June 30, 2025 and 2024 (unaudited): Three Months Ended June 30, 2025 Three Months Ended June 30, 2024 Net Loss $ (2,589,809 ) $ (7,744,646 ) Modified EBITDA adjustments: Income taxes (129,312 ) – Interest expense, net 141,597 262,217 Amortization of intangible assets 557,062 608,017 Amortization of capitalized software costs 161,544 302,737 Bad debt expense 100,810 – Stock option and other noncash compensation 1,607,872 6,214,545 Total Modified EBITDA adjustments 2,439,573 7,387,516 Modified EBITDA $ (150,236 ) $ (357,130 ) Set forth below is a reconciliation of net loss to Modified EBITDA for the six months ended June 30, 2025 and 2024 (unaudited): Six Months Ended June 30, 2025 Six Months Ended June 30, 2024 Net Loss $ (5,807,141 ) $ (10,935,366 ) Modified EBITDA adjustments: Income taxes (289,216 ) – Interest expense, net 351,167 509,518 Amortization of intangible assets 1,100,979 1,215,834 Amortization of capitalized software costs 323,087 681,474 Loss on fair value of stock issued on vendor settlement 33,750 – Bad debt expense 100,810 – Stock option and other noncash compensation 3,410,007 7,513,421 Total Modified EBITDA adjustments 5,030,584 9,920,247 Modified EBITDA $ (776,557 ) $ (1,015,119 ) We present Modified EBITDA because we believe it assists investors and analysts in comparing our performance across reporting periods on a consistent basis by excluding items that we do not believe are indicative of our core operating performance. 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