Abu Dhabi sees growth in non-oil foreign trade in the first half of 2025
The breakdown tells an equally compelling story. Non‑oil exports jumped 64 per cent to AED 78.5 billion (from AED 47.9 billion), imports increased 15 per cent to AED 80 billion, and re‑exports climbed 35 per cent to over AED 36 billion, up from AED 26.6 billion a year earlier.
Abu Dhabi's non-oil foreign trade grew by 34.7% in the first half of 2025, reaching AED 195.4 billion. This growth highlights the success of economic diversification efforts, the efficiency of infrastructure, and the seamless movement of goods, reinforcing the emirate's position… pic.twitter.com/UCG1RNT38Z
— Abu Dhabi Customs جمارك أبوظبي (@AbuDhabiCustoms) August 3, 2025
Their growth underscores more than just numbers; it signals a strategic structural shift. Ahmed Jasim Al Zaabi, Chairman of the Abu Dhabi Department of Economic Development (ADDED), emphasised this by stating, the emirate's non-oil foreign trade steady performance in H1 2025 reaffirms our position as a global economic powerhouse, bridging East and West, North and South. Our consistent growth, amid the challenges in the international trade and global economy, reflects the strengths of our long-term economic planning, decisive policy execution, and our commitment to enabling fair and free exchange of goods, services, and innovations'.
Al Zaabi added, 'We are doubling down our efforts to position Abu Dhabi among the world's most business-ready economies by streamlining trade procedures, deploying smart systems, and integrating services to enhance flow and accelerate efficiency, cementing Abu Dhabi's position as a global trade and investment centre and a key node on international supply chains.'
Rashed Lahej Al Mansoori, Director-General of Abu Dhabi Customs, said, 'The growth in non-oil foreign trade during the first half of 2025 reflects the success of Abu Dhabi's economic strategies, and highlights the effectiveness of efforts made by Abu Dhabi Customs, in collaboration with strategic partners, to facilitate trade. These efforts are driven by the adoption of advanced systems, innovations, and digital technologies.'
He emphasised the continued commitment to developing a proactive and agile customs ecosystem that supports global supply chains and enhances the emirate's competitiveness as a regional and international hub for trade and business.
'Abu Dhabi Customs remains dedicated to delivering best-in-class services and procedures that accelerate customs clearance and promote integration with both local and international partners, thereby supporting sustainable growth, enabling the future economy, and reinforcing Abu Dhabi's position on the global trade map,' Al Mansoori concluded.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Zawya
3 minutes ago
- Zawya
DIB Reports robust H1'25 financial results, with operating revenue of AED6.4bln driving a 16% increase in pre-tax profit to AED4.3bln
RELATED TOPICS EARNINGS RELATED COMPANIES Tom Group Turkcell DLD Significantly improved asset quality Balance sheet expands beyond the USD 100 Billion mark Key H1'25 Performance Metrics *YoY refers to the variance of H1'25 and H1'24 (on annualised basis) DIB showcased another robust performance in the first half of 2025, with operating revenue of AED 6.4 billion, driving a 16% YoY increase in pre-tax profit to AED 4.3 billion. Double-digit growth in financing and deposits, coupled with improved asset quality, underpinned another historic milestone as the balance sheet surpassed the USD 100 billion mark. H1'25 Performance Highlights: Profitability: Pre-tax profit advanced 16% YoY to AED 4.3 Bn, supported by 5% increase in topline driven by strong volumes across all business lines. Net profit grew to AED 3.7 Bn as core business momentum continues, reflecting an improvement in cost of risk. Impairment charges declined 61% YoY to AED 256 Mn, driven by prudent underwriting and effective risk management, further contributing to growing profitability. Balance Sheet: Balance sheet expanded by 8% YTD to AED 373 Bn, surpassing the USD100 Bn mark. Net Financing Assets grew 12% YTD to AED 237 Bn, reflecting healthy demand across key customer segments. On the wholesale front, both local and cross-border businesses contributed to this growth across sectors such as sovereigns, utilities, and aviation. The consumer business also recorded solid growth across all product lines. Sukuk portfolio grew 9% YTD to AED 89 Bn. This portfolio largely comprises of high-quality and well-rated sovereigns and FIs. Customer Deposits rose 14% YTD to AED 284 Bn, underpinned by robust customer acquisition and retention. CASA balances grew 8% YTD to AED 102 Bn, now accounting for 36 % of total deposits. Asset Quality: NPF ratio fell by 64 bps YTD, improving to 3.36%, reflecting enhanced asset quality and strong recoveries. Cash coverage ratio improved by 600 bps YTD to reach 103% with total coverage ratio improved to 145%. Capital and Liquidity: Strong capitalisation, reflected by CET1 ratio of 13.0% and CAR of 16.7%, well above regulatory minimums. Healthy liquidity position, evidenced by LCR of 128% and NSFR of 107%. The Intelligence Behind Ethical Progress Driven by our commitment to ethical innovation, DIB has integrated AI as a strategic lever across the bank. Whilst AI at DIB is targeted at building efficiency, precision, and inclusion in every process and interaction, it is human-led governance that ultimately defines our approach in this space. This responsible use of technology has translated into measurable gains in service delivery, portfolio growth, and operational control: 20% faster service delivery, enabled by AI-led process redesign. 80% reduction in model build time through cloud and big data integration. 35% of retail acquisitions supported by AI-powered targeting. 100,000+ underserved customers reached via AI-based credit scoring models. 30% reduction in false positives in risk alerts via AI prioritisation models. 10% automation of back-office operations, improving turnaround and accuracy. 80% faster social media moderation, enhancing reputation responsiveness. Looking ahead, DIB will scale its AI capabilities to not only unlock deeper insights, faster execution, and greater inclusion across all segments, but ultimately to drive our ethos of creating 'Happiness with Tech'. H1'25 Business Performance: DIB's New Gross Underwriting and Sukuk Investments in H1'25 exceeded AED 60 Bn, marking a strong 47% YoY increase from AED 43 Bn in H1'24. This growth was driven by sustained momentum across both retail and corporate segments, which recorded YoY increases of 46% and 78%, respectively. Net financing assets in Consumer Banking grew over 13% YTD to reach AED 71 Bn. Gross new underwriting in the segment totaled nearly AED 18 Bn in H1'25, 46% higher compared to H1'24. The business also added nearly 60,000 new customers, with deposits increasing by 9% YTD. Local and Cross-border corporate banking portfolio reached AED 166 Bn, up 11% YTD. Total gross new underwriting in H1'25 amounted to AED 31 Bn, 78% higher than H1'24. Growth was largely driven by strong demand across key sectors, including utilities, aviation, and financial services among others. The bank's customer base in the UAE surpassed 1.6 Mn, marking a 4% YTD increase, 80% of the new clients were onboarded through digital channels. Fully committed to the UAE's national agenda of mobilising AED 1 Trillion in sustainable finance by 2030, DIB continues to expand its portfolio of sustainable assets, recording AED 2.7 Bn in new financing during H1'25. This was in addition to facilitating nearly AED 14 Bn in Islamic capital market issuances (Sukuks) within the green and sustainability space. A Landmark Year: The bank celebrated its 50th anniversary this year, a historic milestone reflecting five decades of pioneering Shariah-compliant banking. Since its inception in 1975, DIB has played a leading role in shaping the global Islamic finance landscape and now serves more than 5 Mn customers globally. The year also witnessed the unveiling of a new corporate identity, reinforcing a vision centred on innovation, sustainability, and purpose-driven growth. Key Collaborations, Deals and Initiatives: In support of national housing goals, the bank partnered with Dubai Land Department (DLD) and the Dubai Department of Economy and Tourism (DET) on a strategic initiative aligned with the Dubai Government's First Time Home Buyer Programme. The collaboration aims to make home ownership more accessible for both UAE residents and foreign investors seeking to take their first step onto the property ladder. DIB signed a USD 150 Mn Murabaha financing agreement with Turkcell, Türkiye's leading telecommunications and technology services provider. The facility will support Turkcell's digital infrastructure investments and further reinforces the bank's commitment to enabling the real economy through structured Islamic finance. DIB Academy was officially launched this year as a flagship learning and development platform dedicated to enhancing the capabilities of the bank's workforce. Designed to equip employees with future-focused skills and strategic expertise, the Academy marks a key milestone in DIB's long-term talent development roadmap. It will also serve as a bridge to potential collaborations with academic and regulatory institutions in the years ahead, aligning closely with the UAE's human capital development agenda. His Excellency Mohammed Ibrahim Al Shaibani Director-General of His Highness The Ruler's Court of Dubai and Chairman "The strength of an economy is measured by its capacity to grow responsibly, remain rooted in core principles, and maintain stability amid change. The United Arab Emirates has consistently exemplified these attributes. In the face of evolving global dynamics, it continues to stand as a model of resilience and foresight, underpinned by leadership that harmonises ambition with purpose. The financial sector plays a central role in reinforcing this foundation. Within it, DIB has sustained its performance through sound governance and a steadfast commitment to value-based banking. The results delivered in the first half of the year reflect a legacy of progress shaped by five decades of alignment with the nation's development agenda. This year marks a defining milestone in that journey. Since its founding in 1975, DIB has evolved into a leading Islamic financial institution, with more than AED 65 billion in market capitalisation and AED 370 billion in assets. In the first half of 2025, the bank surpassed USD 100 billion in total assets. This is a marker not only of scale, but also of adaptability and nimbleness to respond to the everchanging global landscape. This progress affirms the strength of a long-term strategy grounded in trust, resilience, and clarity of purpose. As we reflect on fifty years of achievements, I remain deeply confident in DIB's ability to navigate the evolving financial landscape. Our strong governance, long-term outlook, and enduring commitment to responsible growth ensure that the bank is well-positioned to continue creating lasting value to all stakeholders. To the Board of Directors, our shareholders, our customers, and the thousands of employees who have shaped this institution, I extend my sincere appreciation. DIB's journey has been defined by trust and collective commitment. That same foundation will continue to guide our journey in the years to come." Dr. Adnan Chilwan Group Chief Executive Officer of DIB 'As we advance through this landmark year, marking five decades since DIB's founding, our first-half performance reflects disciplined execution in clear alignment with the direction defined at the outset of our current growth agenda. The milestone of surpassing USD 100 billion in total assets is not a measure of scale alone, but of a deeply ingrained intent. It is a reflection of disciplined execution against a long-term strategy to transform a concept into a global norm. Despite the volatilities around we delivered a significant 16% rise in pre-tax profit which exceeded AED 4.3 billion. Whilst the introduction of corporate tax this year adds a new element, our post-tax profit also came in strong at AED 3.7 billion, a solid increase of 10%. The robust profitability has led to an equally strong return on equity of 21%. It is important to note that the recent 12-month period, has also demonstrated market confidence in the management and franchise strategy as reflected in the share price movement. Equally important is the continued improvement in asset quality. With the NPF ratio now at 3.36%, the lowest in five years, we are seeing the outcome of a deliberate and embedded approach to risk that supports growth without compromising resilience. Looking ahead, our focus remains firmly on the substance of our strategy. Islamic finance must move beyond structure to deliver meaningful impact, serving as a platform for real economic progress. It is this clarity of purpose that ensures progress never stops.' For the remainder of 2025, DIB will focus on sustaining profitable growth while deepening its role as a leading force in Islamic finance. The bank aims to strengthen its capital position, broaden its high-quality asset base, and advance sustainable financing in alignment with the UAE's national agenda. Expansion into high-potential segments and geographies will be matched with continued investment in digital capabilities and enhanced customer experiences. Guided by disciplined execution and strong governance, DIB remains well-positioned to create lasting value for shareholders, customers, and the wider community. Awards: H1'25 Select DCM and Syndicated Deals: H1'25 About DIB: Established in 1975, DIB is the largest Islamic bank in the UAE by assets and a public joint stock company listed on the Dubai Financial Market. Spearheading the evolution of the global Islamic finance industry, DIB is also the world's first full service Islamic bank and amongst the largest Islamic banks in the world. With Group assets now exceeding USD 100 Bn and market capitalisation of more than USD 17 Bn, the group operates with a workforce of more than 10,000 employees and around 500 branches in its vast global network across the Middle East, Asia and Africa. Serving over 5 million customers across the Group, DIB offers an increasing range of innovative Shariah-compliant products and services to retail, corporate and institutional clients. In addition to being the first and largest Islamic bank in the UAE, DIB has a significant international presence as a torchbearer in promoting Shariah-compliant financial services across a number of markets worldwide. The bank has established DIB Pakistan Limited, a wholly owned subsidiary which is the first Islamic bank in Pakistan to offer Priority & Platinum Banking, The launch of Panin Dubai Syariah Bank in Indonesia early marked DIB's first foray in the Far East, with a stake of nearly 25% stake in the Indonesian bank. Additionally, DIB was given the licence by the Central Bank of Kenya (CBK) to operate its subsidiary, DIB Kenya Ltd. DIB has been designated as D-SIB (Domestic Systemically Important Bank) in UAE. The acquisition of Noor Bank has solidified its position as a leading bank in the global Islamic finance industry. Recently, DIB has successfully acquired minority stake of 25% of T.O.M. Group which provides digital banking services in Türkiye. The bank's ultimate goal is to make Islamic finance the norm, rather than an alternative to conventional banking worldwide. DIB has won a range of accolades that are testament to these efforts across diversified areas, including retail, corporate and investment banking, as well as CSR and consultancy services. DIB has been named the 'Best Islamic Bank' in various prestigious ceremonies marking the bank's leadership position in the Islamic finance sector. As a progressive Islamic financial institution, DIB embraces the opportunities and challenges associated with integrating sustainability into its business by delivering sustainable products and services and by advancing the green and social composition. 2025 marked DIB's Golden Jubilee, with a Bold New Vision for the Future to be prepared to meet the challenges ahead and continue building a legacy of success for the years to come.
Zawya
18 minutes ago
- Zawya
Saadiyat's landmark museums edge closer to completion
Abu Dhabi's Saadiyat Island is rapidly transforming into a global cultural beacon, as three major museums – the Zayed National Museum, Natural History Museum Abu Dhabi, and Guggenheim Abu Dhabi – edge closer to completion, defining a new era in architectural innovation, sustainability, and cultural exchange. This was highlighted in an exclusive Gulf Construction interview with a DCT-Abu Dhabi spokesman, who offers an insight into the significant progress and innovative construction methods employed on these iconic projects. This bold cultural vision, inspired by the legacy of the UAE's founding father, Sheikh Zayed bin Sultan Al Nahyan, is taking architectural ingenuity, sustainability, and curatorial ambition to new levels. Saadiyat Island already boasts the Louvre Abu Dhabi, Berklee Abu Dhabi, and the recently opened teamLab Phenomena Abu Dhabi. The upcoming additions will solidify its position as one of the world's premier cultural destinations. Key museum milestones Each of the three upcoming museums is a feat of design and engineering, fusing ultra-modern techniques with references to local tradition: •Zayed National Museum is set to open its doors in December 2025, bringing to life the story of the UAE's founding with dramatic architectural flourishes inspired by the falcon's wing – an iconic national motif. •Natural History Museum Abu Dhabi, which is on track for a Q4 2025 opening, will anchor its narrative in the unique ecology and geology of the region, offering state-of-the-art learning and research facilities and •Guggenheim Abu Dhabi, scheduled for completion at the end of 2025, promises to showcase contemporary art in a striking structure that echoes the colours and contours of Saadiyat's coastline. All projects are advancing steadily, with delivery teams focusing on both architectural excellence and content authenticity. Innovation and overcoming challenges Bringing these architecturally complex designs to life has required advanced construction methods and innovative technologies. The spokesman highlights the use of AI and VR for streamlining efficiency, ensuring sustainability, and maintaining quality. 3D rendering software has facilitated advanced logistical planning, while Lidar scanning and AI-supported error detection methodologies have been crucial for validating construction against engineering drawings. Even a 'Robot Dog' with Lidar scanning capabilities was trialled, showcasing a commitment to cutting-edge approaches. Construction in a coastal desert environment presented unique challenges, including extreme summer heat and material sourcing. Contemporary design software has been instrumental in realising complex forms and simplifying load paths. Extensive mock-ups were conducted during design and delivery to test visual impact, proof of concept, and performance, ensuring design integrity, timely delivery, and budget adherence. Material selection has been heavily influenced by the harsh marine context, with a conscious effort to utilise local and recycled materials to improve embodied carbon emissions. A legacy for future generations The Saadiyat Cultural District projects are set to leave a profound legacy, establishing a new benchmark for museum construction and cultural collaboration in the UAE and globally. They represent a blend of innovation, purpose-driven design, and cross-cultural collaboration, offering invaluable lessons for future large-scale architectural endeavours. The spokesman emphasises that the journey has been about 'ambition with integrity' – pushing boundaries while staying rooted in heritage and sustainability. As the district inches closer to its full realisation, it stands as a testament to Abu Dhabi's unwavering commitment to cultural development, dialogue, and global exchange. Excerpts of the interview with the DCT-Abu Dhabi spokesman: *Can you briefly describe the vision behind the cultural district at Saadiyat Island and how the new museums contribute to this ambition? Built as a beacon of cultural exchange and inspiration, Saadiyat Cultural District embodies the vision of the late Sheikh Zayed bin Sultan Al Nahyan, the UAE's founding father who was passionate about his country's history, heritage and the power of culture and ideas exchange in building a nation. Saadiyat Cultural District presents a unique collection of cultural institutions and experiences in the heart of Abu Dhabi. Already home to Louvre Abu Dhabi, the first universal museum in the Arab world, Berklee Abu Dhabi, an institute of contemporary music and performing arts, and Manarat Al Saadiyat, a community-focused cultural centre. These institutions were joined in April 2025 by teamLab Phenomena Abu Dhabi, an immersive space where art and architecture are combined with cutting-edge technology and science. This growing district will soon welcome Zayed National Museum, the new national museum of the UAE, the Natural History Museum Abu Dhabi, a museum and research institute that tells the story of our land and its people and honours the life of Sheikh Zayed, and Guggenheim Abu Dhabi, the region's pre-eminent museum for contemporary art celebrating creating creativity from the 1960s to the present day. *With the Natural History Museum Abu Dhabi and Zayed National Museum set to open in Q4 2025, and the Guggenheim's completion slated for the end of 2025, what are the key milestones achieved so far? Zayed National Museum will open in December 2025 and Natural History Museum Abu Dhabi is also still on track to welcome visitors by the end of the year. Guggenheim Abu Dhabi is still on schedule for completion in Q4. More detailed updates will be shared in due course, but we can say that significant progress has been made across all sites, with each project advancing steadily toward its respective milestones. As we look ahead to the landmark openings, the focus remains on ensuring that every element – from architecture to content – is delivered to the highest standards and in line with the vision of Saadiyat Cultural District. *Can you elaborate on the unique structural forms of each of the museums? Each museum has its own rich architectural narrative in relation to its content – but the museums are also respectful and reflective of their context, especially the UAE's terrain and traditional building methods. For instance, the Natural History Museum Abu Dhabi reflects the natural sabkha salt flat terraforms of the UAE with a three-dimensional pentagonal-shaped cluster of buildings, mediated by a green open area that reflects the natural regional water channels known as wadis. Zayed National Museum presents an architectural abstract form which is representational of the wing of a falcon, an iconic cultural element and the national bird of the United Arab Emirates. These soaring structural components serve to announce the Saadiyat Cultural District as a landmark to visitors from afar, while also providing natural ventilation to the internal volumes of the museum, as a more advanced form of the traditional barjeel wind towers. Guggenheim Abu Dhabi utilises traditional watchtowers, in abstract conical forms, which create external shading structures to the museum's entrance, inspired by the region's historical use of passive environmental design technologies. The building also encapsulates its coastal desert context by reflecting the unique colour of the Saadiyat Island sand in its glassfibre and reinforced concrete cladding panels, which are configured in Gehry Partners' signature patterned bond. *Were there any innovations in materials, engineering systems, or digital construction (for example, BIM, 3D modelling, prefabrication) employed to support the project's complexity? The use of AI and VR technologies has helped to streamline efficiency and ensure sustainability and overall quality of the construction. The use of 3D rendering software generates 3D models for advanced logistical planning, and the utilisation of progressive Lidar scanning and AI supports error detection methodologies to validate construction against approved engineering drawings. The trial of Robot Dog with Lidar scanning capabilities was also part of the team's effort to ensure a truly cutting-edge space. *What were the main construction challenges encountered in these projects? Each building presents its own unique challenges. Contemporary design software greatly assists in realising these complex forms and simplifying their load paths and compositions into structures that can be realised yet remain as inspiring as the intent. Numerous mock-ups were made during the design and delivery phases to test the visual impact, proof of concept and performance of each assembly. This enables the design team and all key stakeholders to test, comment and enhance the building design whilst also keeping the design integrity, delivery date and project budget intact. Each building has a different and unique palette of materials which complements the context and concept. *What measures have been taken to ensure long-term structural durability, especially in a coastal desert environment? The selection of construction materials has always had to consider the harsh marine context in which these buildings are located. This has affected the selection of the grade of the metalwork, timber density, durability and the thermal performance of the enclosures, etc. There has also been a conscious effort to resource local materials for sustainability and contextuality. The use of recycled materials (rebar, structural steel, etc) has improved emissions associated with embodied carbon. *How have sustainability considerations been embedded in the construction process and building design? Are there notable features that highlight the project's commitment to environmental responsibility? Sustainable features have been an integral part of the Zayed National Museum's design, to minimise the amount of energy required to illuminate and cool the complex. The latticed towers act as thermal chimneys that draw cool air currents through the museum naturally. Fresh air is captured at a low level and underground cooling pipes release it into the museum's lobby. The heat at the top of the towers draws up air vertically through the galleries due to the thermal stack effect. Air vents at the top take advantage of the negative pressure and draw the hot air out. Instead of artificial heaters, evacuated solar tubes are used to heat water by natural sunlight. Additionally, photovoltaic panels and heat exchangers are placed strategically to further minimise the complex's energy use. The Natural History Museum Abu Dhabi has been artfully moulded to ensure natural shade to guests externally. The building enjoys a 49.4 per cent reduction in external heat gains through passive measures such as a highly efficient building envelope. Since the museum will be home to exhibits with high sensitivity to temperature and humidity, this will ensure energy consumption is further reduced with provision for solar panels within the car park shade structures. Some 70 per cent of all timber used on the project is certified from sustainable sources. As much as 95 per cent of all paints, coatings and finishes in the interior spaces will be low emissivity or low VOC materials, in keeping with sustainability goals for the project. Similarly, Guggenheim Abu Dhabi, constructed from materials including steel, concrete, wood and aluminium – sourced locally where possible – incorporates sustainable elements appropriate to the region. This includes the natural cooling and ventilation of the covered courtyards through a series of asymmetrical cones which surround the main building and serve as both entrances to the museum and outdoor exhibition spaces. *How was exhibition space flexibility and visitor flow considered in the design and construction of these museums? Exhibition space flexibility and visitor flow have been central to the design philosophy of all three museums. Each institution was envisioned as a dynamic cultural platform able to adapt to evolving curatorial needs and audience expectations. The architecture supports a wide range of exhibition formats, from permanent galleries to immersive, large-scale temporary installations. At Zayed National Museum, this includes the Al Masar Garden, an outdoor gallery space that allows for open-air exhibitions and activations, adding another layer of versatility and engagement. Visitor flow has also been thoughtfully considered to create intuitive, layered journeys that encourage exploration while ensuring comfort and accessibility. Ultimately, the goal is to offer inspiring experiences that are as seamless as they are memorable. *Looking ahead, how might the lessons learned and innovations developed during the construction of these museums influence future large-scale architectural projects in the UAE and beyond? What legacy do you hope these projects will leave for future generations? The construction of the museums on Saadiyat Cultural District has set a new benchmark for cultural architecture in the region, where innovation is guided by purpose, and design is deeply intertwined with narrative. These projects pushed boundaries in engineering, sustainability, and cross-cultural collaboration, offering invaluable lessons for future developments in the UAE and beyond. From integrating advanced climate-responsive design to fostering long-term partnerships between international experts and local talent, the district has become a model for how architecture can be both iconic and contextually meaningful. The lasting legacy we hope to leave is one of ambition with integrity, one where future architects, engineers, and cultural leaders are inspired to create spaces that don't just impress, but also unite, educate, and endure. *Is there anything else you'd like to share about the journey of bringing these iconic structures to life on Saadiyat Island? The journey of bringing Saadiyat Cultural District to life has been one of vision, collaboration, and deep cultural commitment. From the outset, it was never just about constructing iconic buildings, it was about honouring the legacy of Sheikh Zayed in creating a district that reflects the UAE's values of openness, dialogue, and cultural exchange. Each institution has been carefully conceived to serve a broader mission: to connect communities, inspire future generations, and place Abu Dhabi at the heart of the global cultural conversation. The process has involved world-renowned architects, curators, and cultural leaders working closely with local partners to ensure that the district is not only architecturally remarkable, but also deeply rooted in the UAE's identity and heritage. Copyright 2025 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (
Zawya
18 minutes ago
- Zawya
60% of UAE travellers use AI for trip planning: ATM report
Travel technology is transforming the industry globally, changing how travellers plan, book, and experience their journeys. 60 per cent of travellers in the UAE trust Artificial Intelligence (AI) to manage every aspect of their trips, compared to 48 per cent of travellers in other countries. This figure is predicted to rise as technology becomes more integrated into consumer habits, according to a recent report by Tourism Economics on behalf of Arabian Travel Market (ATM). According to the report, AI is becoming a key tool for travellers planning trips to the Middle East. Nearly six in ten have used AI for travel planning, with 21 per cent using it before their most recent trip. As AI adoption grows, it is expected to play an increasing role in delivering personalised recommendations and booking experiences for tech-savvy travellers. The research also confirmed that travel firms are harnessing AI to enhance customer service and drive economic impact. In line with the digital transformation within travel and tourism, ATM 2025 provided a platform for experts across the technology, hospitality and events industries to discuss the implications for human connection as AI-powered tools, personalised service platforms, and data-led design become more prevalent. Speaking during the event, Amy Read, VP Innovation at Sabre Hospitality, said: 'It is important to recognise that human connection is at the core of hospitality. When we think about innovation within hospitality, we try to find ways that amplify those key moments, rather than replace them. We want to free up staff time so that they can engage in more meaningful interactions.' Read acknowledged that it is vital for the industry to recognise that technology has changed guests' expectations of hospitality providers as they now seek instant gratification and swift responses. This has led to the development of innovative solutions such as SynXis Concierge AI, which uses generative AI to transform customer service for hoteliers, providing immediate, detailed, and accurate responses to specific queries, reducing the reliance on individual staff knowledge and ensuring consistent, high-quality service around the clock. Other examples include Miral's AI concierge, Majd Al, which is utilised at attractions such as Yas Bay Waterfront and Ferrari World Yas Island in Abu Dhabi. The service offers tailored suggestions based on individual preferences, helping visitors maximise their experience. Fellow panellists agreed that human-centric innovation begins with understanding consumer behaviour, with organisations like Almosafer adopting a co-creation approach, developing tools based on customer pain points. Similarly, travel agent platform Expedia TAAP builds technology informed by insights from travel agents themselves, ensuring that its tools are aligned with customer needs and are usable. Meanwhile, the rise of AI in the business events (MICE) sector is delivering significant gains in efficiency and insight. With the global meetings and events industry set to reach $945 billion in 2025 and projected to exceed $2.3 trillion by 2032, the need for scalable, intelligent tools has never been greater. Data-led personalisation is now critical to driving attendee engagement and loyalty, with AI helping to automate sourcing, translate content in real time, and generate tailored event experiences. However, speakers were united in warning against over-reliance on technology at the expense of authenticity. As AI becomes central to personalising travel experiences and improving operational efficiency, it does not replace human roles but rather reshapes them, encouraging organisations to realign talent towards more meaningful, guest-focused interactions. Ultimately, as event planners and travel providers aim to create experiences that resonate, the consensus remains that human connection must stay central to every digital advancement. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, commented: 'When it comes to travel and tourism innovations, the most effective technologies are those that amplify human interactions, improve efficiency and respond directly to customer needs. The industry has a shared commitment to responsible innovation by placing people at the centre of every technology solution.' Copyright 2025 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (
