Southwest General Partners with Notable to Close Care Gaps and Redefine Patient Access
SAN MATEO, Calif., June 10, 2025 /PRNewswire/ -- Notable, the leading healthcare AI platform for transforming workforce productivity, today announced a new partnership with Southwest General Health Center, a private, not-for-profit acute care facility in Middleburg Heights, Ohio. Southwest General will deploy Notable's platform to meet its patients where they are, creating an easier access point for care.
Registration and intake are highly manual processes that overwhelm staff and provider workloads, creating backlogs and delays in patient care. Care gap closure outreach, which entails staff proactively reaching out to patients to schedule care, such as overdue colon cancer, breast cancer, or heart disease screenings, adds an additional administrative burden. This traditionally manual task often creates long worklists of waiting calls, meaning patients may not receive important preventative care in a timely manner.
With Notable, Southwest General will use AI Agents to:
Send reminders to confirm, cancel, or reschedule appointments
Verify and collect any additional information needed to make the check-in process seamless
Proactively reach out to patients, in their preferred language and communication method, to schedule outstanding care opportunities at their convenience
Help patients navigate their healthcare needs, providing a smooth and intuitive patient experience
"At Southwest General, we're committed to redefining the patient experience through innovation and compassion," said Jae Zayed, Chief Information Officer at Southwest General. "As a community-based hospital, our partnership with Notable allows us to make care more accessible and personalized—starting well before a patient steps through our doors. By streamlining appointment preparation and simplifying engagement, we're excited to bring a more seamless, connected experience to the communities we serve."
Southwest General aims to be its community's first choice of care for advanced medicine and an exceptional healthcare experience. It leads with innovation to achieve this vision, and using Notable to transform its workforce and streamline operations allows staff to focus more time and attention on unparalleled patient care.
"At the end of the day, providing a high level of care and ease of access to healthcare are top goals of any healthcare system," said Pranay Kapadia, CEO at Notable. "With the unique ability of our AI Platform to automate these processes, reducing friction along the patient journey, we can help Southwest General exceed those expectations while eliminating burdensome manual work for staff. When a hospital can meet its patients where they are, the results are truly transformative."
For more information on how Notable can personalize and streamline care for patients, visit https://www.notablehealth.com/.
About NotableDeployed at over 12,000 sites of care, Notable is the leading healthcare AI Platform for transforming workforce productivity. Through Notable, millions of once-manual tasks are automated daily in a safe, secure, end-to-end AI Platform that optimizes workforce efficiency and productivity, cuts operational costs, eliminates fragmentation, and enhances the patient experience. From patient access and member enrollment to revenue cycle management and more, our AI Agents reduce administrative burdens so your staff, providers, and patients can focus on what matters most. Notable is backed by leading investors, including ICONIQ Growth, Greylock Partners, F-Prime, Oak HC/FT, Maverick Ventures, and 8VC. Find out why healthcare providers of all sizes, including Intermountain Health, Medical University of South Carolina, North Kansas City Hospital, and more, have joined Notable on its mission to simplify and optimize healthcare for humanity at www.notablehealth.com.
About Southwest GeneralSouthwest General is a private, not-for-profit, 368-bed acute care facility located in Middleburg Heights, Ohio. Founded in 1920, Southwest General is home to nationally recognized physicians with full access to state-of-the-art technology. Southwest General has a deep commitment to providing personalized care and building a healthy future for the patients, families and communities it serves. For more information, visit swgeneral.com or find Southwest General on Facebook, Instagram, YouTube and X.
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