Susanne Hatje has been appointed General Manager at The Conservatorium Hotel in Amsterdam
The Conservatorium Hotel, located in the heart of Amsterdam's vibrant Museum Quarter, opened its doors in 2011 as the city's first Modern Grand Hotel. Over the years, it has become one of Amsterdam's most iconic luxury destinations, renowned for its distinctive design, world-class service, and exceptional hospitality.
In anticipation of the hotel's rebranding under Mandarin Oriental in the first quarter of 2026, Susanne Hatje has been appointed as General Manager effective 2 June 2025. Hatje brings more than 28 years of international hospitality experience, including 18 years in senior leadership roles within the Group.
Most recently, Hatje served as General Manager of Mandarin Oriental, Mayfair in London, where she oversaw the pre-opening and launch of the hotel from 2022. Prior to that, she led the award-winning Mandarin Oriental, New York for nine years. Her extensive background includes senior positions in Munich, Hong Kong, Boston, Las Vegas, and Hawaii, as well as a key role in the openings of Mandarin Oriental, Boston and The Landmark Mandarin Oriental, Hong Kong.
In her new role at the Conservatorium Hotel, Hatje will draw on her international expertise to guide the hotel's upcoming rebranding and repositioning. Her long standing experience with brand transformations will be instrumental in elevating the hotel to new levels of excellence.
This strategic rebranding comes at a dynamic time for Amsterdam's luxury hospitality scene, which is experiencing rapid growth and an influx of global brands. With Hatje's leadership and the strength of Mandarin Oriental, the Conservatorium Hotel is set to retain and enhance its leading position in the city's high-end market.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Hospitality Net
8 hours ago
- Hospitality Net
Why legacy PMSs are holding hotels back and how cloud technology solves it
As hospitality evolves, hotels must streamline operations, harness data more effectively, and enhance efficiency to stay competitive. The Property Management System (PMS) is at the core of hotel management, an essential tool connecting various hotel functions. As more business shifts online and seamless digital experiences become the expectation, PMSs must integrate with internal and external systems, including POS, front desk, and housekeeping. Yet, most PMSs were built for a different era, making it difficult to support the growing web of integrations required in today's digital-first environment. Traditional property-based legacy systems are cumbersome to use and maintain. These old systems often require hotel staff to navigate complex menus and wade through irrelevant options just to retrieve information that should be readily available with minimal clicks. Additionally, new rollouts and upgrades come at a very steep cost to hotels in terms of time, personnel, and resources. In contrast, cloud-based software updates are completed remotely, delivering greater efficiency and enhanced functionality without disruption. The shift toward digital marketing and personalized guest experiences further emphasizes the need for more agile PMSs. Integrating with loyalty programs, guest marketing, CRMs, and mobile apps wasn't envisioned when legacy PMSs were first implemented. These aging systems have reached the end of their functional lifespan. Unlocking greater agility with a cloud-native PMS A modern, cloud-native PMS offers far more than just streamlined operations; it empowers teams with intuitive, real-time control over every aspect of property management. Designed for today's dynamic hospitality environment, intuitive, user-friendly displays reduce staff training time and increase productivity, allowing teams to focus on the guest experience instead of clunky system navigation. Leveraging the cloud's scalability and flexibility enables centralized access to critical functions, like front desk operations, housekeeping, and maintenance. In addition to greater insights, it allows teams to stay connected and responsive no matter where they are on the property. Real-time reporting and analytics further equip hotel leadership with the information they need to make fast, informed decisions that improve performance and guest satisfaction. Facilitating seamless integration with other hotel systems eliminates the friction of disconnected data and disjointed processes, resulting in a more agile, efficient operation. Simplifying access to data across systems while enriching functionality unlocks new capabilities, like real-time rate and availability management through integrated channel managers or inline RMS capabilities to optimize revenues. Unified platform, unlimited possibilities Delivering the modern, digital experiences guests expect hinges on seamless systems integration and single-source data to unlock data´s full potential. iStay, IBS Software's unified hospitality management platform , doesn't just upgrade how hoteliers manage their properties and enhance guest experiences – it completely transforms them. iStay's cloud-native PMS integrates seamlessly with the platform's CRS, PMS, RMS, Booking Engine, distribution, and loyalty software, eliminating traditional data silos across disparate systems that complicate hotel operations and personalization efforts. This holistic approach enables hotels to grow their business, deliver exceptional guest experiences, and allow staff to focus on personalized service rather than complex system workarounds.
Hospitality Net
13 hours ago
- Hospitality Net
Edouard Lapasset has been appointed General Manager at Mandarin Oriental, Paris
Mandarin Oriental is pleased to announce the appointment of Edouard Lapasset as General Manager of Mandarin Oriental, Paris, effective June 1, 2025. He continues his career at the prestigious rue Saint-Honoré property, where he has served as Hotel Manager since 2022. With nearly 20 years of experience in luxury hospitality, including 11 years within Mandarin Oriental, Edouard brings extensive expertise in hotel management and a deep understanding of the luxury hospitality sector. Driven by curiosity for all aspects of the hotel industry, Edouard gained experience in various departments (Purchasing, Food & Beverage, Guest Services, Housekeeping, Project Management) before joining Mandarin Oriental as Assistant Front Office Manager at Mandarin Oriental, Geneva. He then rose through the ranks to become Director of Rooms, before taking on the same role at Mandarin Oriental, Doha in 2020. In 2022, he joined Mandarin Oriental, Paris as Hotel Manager, where he has since contributed to strengthening the hotel's position as a benchmark for French luxury hospitality. Born in Paris and a proud ambassador of French savoir-faire both in France and abroad, Edouard discovered his passion for hospitality early on through extensive travel, which sparked his love for service and, above all, for human connection. He places great importance on both guest and employee experience and is committed to embodying excellence in every role he undertakes. A competitive athlete, particularly in fencing, he draws on values such as performance, self-improvement, leadership, and the importance of family, discipline, teamwork, and perseverance. Principles that he applies in both his personal and professional life.
Hospitality Net
17 hours ago
- Hospitality Net
Yotel Makes Bold Entry into Japan with Official Grand Opening of Yotel Tokyo Ginza
YOTEL Tokyo Ginza marked its official opening on Monday 9 June with an immersive Grand Opening Party that celebrated 'YOTEL To The World' and demonstrated the global brand's mission to challenge the status quo of the hospitality industry. Attended by over 200 guests, the event showcased YOTEL's signature sleek design, efficient technology and innovative experiences with activations throughout the hotel's public spaces and rooms. Guests included senior leaders from YOTEL and Frasers Hospitality - YOTEL's partner for its debut property in Japan, as well as local influencers, brand and corporate partners and members of the media. Set in the vibrant Ginza district, the hotel's launch marks an important moment for YOTEL as it introduces its globally recognised 'Non-Stop' ethos to the Japanese and wider APAC market. YOTEL to the World: Non-Stop: An immersive globetrotting experience Themed 'YOTEL to the World: Non-Stop, guests moved through curated, city-themed spaces that celebrated where YOTEL lives and thrives. With a YOTEL passport in hand, guests collected stamps as they went on their non-stop journey, from New York, Singapore, Bangkok to Tokyo. Each room activation made use of YOTEL's clever, space-saving design including the signature reclining SmartBed™, efficient storage solutions and mood lighting, to become a full-sensory journey. Midnight in Manhattan: a giant photo booth with oversized pillows, balloons and props for a glamourous sleepover in the city that never sleeps. Ginza Game Room: transformed a room into a neon-lit arcade in a throwback to Japan's gaming heyday. Southeast Asia Oasis: a calming moment where guests could relax on the SmartBed™ with a massage and refreshing drinks. Urban Jungle 24/7 Convenience: YOTEL's beauty partner Urban Jungle offered guests products from its body and skincare range. Artist in Residence: Mio Furukawa displayed work and talked about creating bespoke pieces of digital art for YOTEL Tokyo Ginza. Connecting with Japan's heritage and culture A Japanese drum performance marked the start of the official proceedings of the night. Shinya Ogawa, General Manager at YOTEL Tokyo Ginza, introduced Mr Panote Sirivadhanabhakdi, Group CEO, Frasers Property and Hubert Viriot, CEO, YOTEL, to formally welcome guests and note the significance of the opening and expectations for the Japan market. Joined by Eu Chin Fen, CEO, Frasers Hospitality, the executives then participated in a Kagami Biraki (sake barrel breaking ceremony) in a symbolic moment that fused the global brand with local culture. United through food, drinks and music In Komyuniti bar and restaurant, taking over the first floor of the hotel, guests were served a selection of signature drinks and global bites inspired by YOTEL's key cities. A B2B set by DJs Matcha and Una added the final flair to the party, with a dynamic fusion of house, tech house and disco, the night was filled with sophisticated energy channelling the pulse of Tokyo's nightlife with the stylish edge of a Ginza fashion party. Hotel website
