Foreign Ministry Unveils Service Delivery Charter to Enhance Public Accountability and Service Efficiency
The Ministry of Foreign Affairs of the Republic of Liberia, is pleased to announce the launch of its Service Delivery Charter (SDC). This initiative aims to provide the public with comprehensive information about services offered at the Ministry, enhance the relationship between the Ministry, the citizens of Liberia, and the international community, and strengthen accountability within the Ministry's operations. The Ministry of Foreign Affairs plays a crucial role in safeguarding Liberia's interests on the global stage. It is responsible for managing the country's diplomatic relations, advancing its economic, political, and social interests abroad, and providing consular services to Liberians living overseas, as well as facilitating foreign nationals wishing to visit Liberia. The Service Delivery Charter is a strategic tool aimed at improving the quality, accessibility, and responsiveness of these essential services.
This move aligns with the directives of His Excellency Joseph Nyuma Boakai, Sr., President of the Republic of Liberia, who was inaugurated on January 22, 2024, under the ARREST AGENDA for Inclusive Development (AAID). As part of his government's commitment to improving service delivery, the President mandated that all government institutions sign performance contracts to ensure the efficient and transparent provision of services. In line with this, H.E. Sara Beysolow Nyanti, Minister of Foreign Affairs, signed a performance contract with the President on October 21, 2024. The contract outlines key performance targets for the Ministry, including the development and publication of the Service Delivery Charter and improvements in the Passport&Visas Division to enhance efficiency and credibility.
The SDC will:
Ensure Information Sharing: Provide clear, accessible, and accurate information on the services offered by the Ministry.
Establish Clear Service Commitments: Strengthen the relationship between the Ministry, Liberians, and the international community by setting expectations for service delivery.
Guide Quality Service Delivery: Facilitate high-quality, accessible, and timely services in line with international best practices.
Enhance Professional Development: Promote the growth and capacity building of Ministry staff.
Strengthen Internal Controls: Establish clear structures and systems to ensure transparency, accountability, and efficiency in operations.
The SDC is vital for building trust between the government and the public by ensuring that services are delivered in an accountable, transparent, and efficient manner. It will apply to all units, divisions, bureaus, and departments within the Ministry of Foreign Affairs, including the Home Office and Foreign Missions, which collectively manage Liberia's diplomatic relations worldwide. The Ministry operates through various departments, including the Department of Foreign Affairs, Department of Legal Affairs, and Department of International Cooperation&Economic Integration, alongside bureaus, divisions, and specialized units such as the Division of Passport&Visas and the Travel Unit. Foreign Minister Nyanti expressed her commitment to delivering a service-oriented Ministry: "The launch of this Service Delivery Charter is a pivotal moment for the Ministry of Foreign Affairs. We are strengthening our accountability and ensuring that we meet the expectations of the Liberian people and our international partners. This initiative will allow us to serve the citizens of Liberia and our foreign counterparts more effectively and transparently." This new initiative supports the Ministry's overarching vision to represent Liberia's external interests, safeguard the nation's sovereignty, and promote unity and peace both domestically and internationally. As Liberia continues to engage with the global community, the Ministry of Foreign Affairs will remain committed to excellence in service delivery, ensuring the country's strategic goals are achieved in a transparent, accountable, and timely manner.
Distributed by APO Group on behalf of Ministry of Foreign Affairs of Liberia.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Zawya
3 days ago
- Zawya
Liberia - President Boakai Declares June 5th is ‘World Environment Day'; to be Observed as a Working Holiday
The President of the Republic of Liberia His Excellency Joseph Nyuma Boakai, Sr., has by proclamation declared Thursday, June 5, 2025, as 'World Environment Day' to be observed throughout the Republic as a 'Working Holiday'. The United Nations General Assembly, by a Resolution adapted in 1972, declared June 5th each year to be observed as 'World Environment Day' by all Member States. According to a Foreign Ministry release, as a member of the world environmental community, Liberia will join in the celebration of the World Environment Day under the global theme: 'Ending Plastic Pollution' and the national theme: 'Enhance the three R: Reduce, Reuse and&Recycle. The Proclamation has called upon all people residing in the territorial confines of Liberia to cooperate with the Environmental Protection Agency (EPA), in executing appropriate programs befitting the occasion. The observance of World Environment Day provides the opportunity to focus worldwide attention on the importance of the environment, and to empower people to become active agents of sustainable and equitable development. The celebration of the Day calls for positive actions and best practices on how we can end plastic pollution within our various communities or environment. The proclamation stresses that it is our responsibilities in finding a suitable way on how to end/mitigate this act of pollution within our environment. Distributed by APO Group on behalf of Ministry of Foreign Affairs of Liberia.
Zawya
3 days ago
- Zawya
Liberia: President Boakai Extols Denmark on 176th Constitution Day
The President of the Republic of Liberia His Excellency Joseph Nyuma Boakai, Sr., has sent a message of congratulations to His Majesty King Frederik X, King of the Kingdom of Denmark on the occasion of the 176th Anniversary of the signing of the Danish Constitution on June 5. In His Message to His Majesty King Frederik X, President Boakai extended warm congratulations to the Government and people of the Kingdom of Denmark on the occasion commemorating Denmark's Constitution Day on behalf of the Government and People of Liberia and in his own name. According to a Foreign Ministry release, President Boakai stressed that his Government deeply value the longstanding relationship with Demark, dating back to 1861. He stated that Denmark support both directly and through the European Union has played a pivotal role in the national development. The Liberian leader added that he look forward to strengthening cooperation in areas such as agriculture, infrastructure, rule of law education and tourism. He then extended best wishes for His Majesty continued wellbeing, and for the people of Denmark, lasting peace and prosperity. Distributed by APO Group on behalf of Ministry of Foreign Affairs of Liberia.
Zawya
3 days ago
- Zawya
Minister of State for Foreign Affairs Receives Copy of Credentials of Niger's Ambassador
HE Minister of State for Foreign Affairs Sultan bin Saad Al Muraikhi received Wednesday a copy of credentials of HE Ambassador of the Republic of Niger Amadou Madougou. HE the Minister of State for Foreign Affairs wished HE the Ambassador success in his duties, assuring him of all support to advance bilateral relations to closer cooperation in various fields. Distributed by APO Group on behalf of Ministry of Foreign Affairs of The State of Qatar.
