The risks of having 'yes men' in a business

RTÉ News​

4 days ago

Analysis: Sycophantic behaviour in the workplace has been found to reduce respect and morale and lead to lower productivity
Since the start of his second term in office, US president Donald Trump has cultivated a political atmosphere that discourages freedom of thought. He also actively villainises and punishes any dissenting opinion. Worryingly, this atmosphere looks like it is spreading across other democracies.
Commentators have described Trump as both narcissistic and authoritarian. Yet, running parallel to these factors, one character trait is glaringly common among Trump supporters: sycophancy. You just have to examine the pre-election rhetoric of Trump loyalists. One backer, Stephen Miller, declared him "the most stylish president ... in our lifetimes". Miller is now deputy White House chief of staff.
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South Dakota governor Kristi Noem gifted Trump a four-foot Mount Rushmore replica, with Trump's face added alongside the original four presidents. Noem, who is now secretary of homeland security, epitomises the elevation of loyal sycophants over those with arguably better credentials.
Research has examined the dangers of sycophantic behaviour in the workplace, finding it reduces peer respect and morale, and leads to dissonance and lower productivity. Other research has shown that someone who chooses to employ these tactics can enjoy improved promotion prospects, rewards such as the first refusal on business trips, easier access to company resources and a higher salary compared to their peers.
But studies have also shown sycophants often suffer emotional exhaustion from the dual stresses of manipulation and responsibility. Ongoing research by the author on workplace sycophancy reveals similar patterns. Interviews, spanning from junior staff to CEOs, show reduced motivation, falling team morale and declining respect for sycophants.
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One participant highlighted the effect on teamwork that sycophantic behaviour can have within the workplace.
Sycophancy means raising yourself in somebody's esteem, at the expense of somebody else, on the ladder. And so... it's going to impact upon on the ability to be part of a team.
Another participant offered a comparison to a different deviant workplace behaviour – intimidation.
I'd say that sycophantic behaviour is coming into the same category as bullying. And it's hard sometimes, especially with bullying and sycophantic behaviour, you are dealing with a lot of people that are manipulative, and manipulating people are quite charismatic. And when you're charismatic, you're more believable because you're a storyteller.
One solution that emerges from the research is workforce education – teaching employees to recognise and mitigate a culture of ingratiation.
As an employee, many people might find it difficult not to bow to peer pressure. If the senior colleague encourages and rewards those who suck up, how do other colleagues, who do not choose to utilise such tactics, compete?
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Another factor to consider is the tendency for some workers to "kiss up and kick down". What this means is that staff who are lower down the hierarchical ladder suffer detrimental treatment from the colleagues who are trying to suck their way up the same ladder.
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If workforces were educated on what these tactics looked and felt like, perhaps included in corporate codes of conduct, HR departments and management could identify potential issues and deal with them.
But this is not merely an HR concern. Previous research also shows a link between ingratiation, high turnover rates and poorer performance by the organisation as a whole.
Perhaps the most insidious aspect of sycophancy is the push for conformity when it comes to opinions. If leadership hears nothing but agreement, dangerous ideas can be reinforced. Things like the leader's own skills or the competence of the organisation as a whole can become wildly exaggerated – with disastrous consequences.
When leaders are surrounded by "yes-men", they're deprived of critical input that could challenge assumptions or highlight potential flaws. This can lead to cognitive entrenchment where decision-makers become overconfident and resistant to change. Bad decisions then proceed unchecked, often escalating into systemic failures.
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In return, this can lead to groupthink, a phenomenon where a desire for harmony overrides rational evaluation. Environments that suffer from groupthink often ignore red flags, silence whistleblowers and overvalue consensus. All of these things are damaging to an organisation's ability to remain agile and competitive.
Which brings us back to Trump. In his case this isn't a corporate crisis. It's a geopolitical one. At stake is not shareholder value but national security and global stability.
With sycophants backing poor decisions, the risk ranges from damaged diplomacy to outright conflict. If loyalty replaces truth, the cost could be catastrophic. Trump's regime may ultimately collapse under the weight of its own delusions – but the collateral damage could be profound.