Waymo introduces teen accounts for the first time in Phoenix
Waymo's current terms of service bar unaccompanied minors under 18 from using its robotaxis — even though some parents in San Francisco have already been sending their kids to ride solo in Waymos for some time. It's a big bet by the company that parents will trust its driverless cars enough to send their children alone to ride in them.
In some ways, the move mirrors Uber's decision a few years ago to allow teens to start using its service without their parents. As such, there are a number of safeguards in place to allow parents to keep track of their children. Adult customers can use their own Waymo One account to invite their teen into the program, pairing their accounts together. Teens can also share their real-time location with their parents while they're riding. And 'specially trained' remote operators will be available to assist during the rides — and may even loop in the teen's parents if necessary.
Waymo has been testing teen accounts with a select group of riders for months now, and is now rolling it out to the broader Phoenix area. The company didn't say if or when it plans on rolling out the service in its other markets.
Security researcher and tech sleuth Jane Manchun Wong was the first to report on Waymo's experimentations, posting a screenshot of a teen account landing page back in March. (Wong was also the first to report Waymo's 'tipping' donation feature, and its idea to use footage from its interior cameras to train generative AI.) The company also sent out a survey last year asking its customers what they would want from teen accounts.
The survey noted a number of advantages, including no strangers in the vehicles, no distracted driving, and flexible scheduling. Waymo also mentioned a number of aesthetic upgrades, like snacks, karaoke, or teen-styled graphics — though none of those suggestions seem to have made through to the final product.
Waymo provided a number of supportive quotes from its teen riders who have been testing the service. And with the share of teenagers with driver's licenses dropping, Waymo's timing could be particularly ripe. Gen Z is more likely to ride public transit, use Uber or Lyft, or hop on an e-bike or shared scooter than drive a car, recent studies have shown. And parents, increasingly stressed out by all their kids' obligations, are looking for an extra hand in transportation.
Of course, the risks are also present. Waymo still struggles occasionally with certain traffic patterns, and its vehicles do sometimes get in minor fender benders. The company says the data proves that its self-driving cars are better at avoiding crashes and injuries than human drivers. But younger riders could be less adept at navigating certain situations than adults — which makes its remote operators even more important.
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