SESTEK Boosts Its Virtual Agents with Agentic AI
With customer expectations rising and digital transformation accelerating across the world, SESTEK's Virtual Agent solution now powered by Agentic AI, helps enterprises to automate complex customer interactions while maintaining compliance and security
New York, New York--(Newsfile Corp. - April 10, 2025) - SESTEK, one of the leading companies that offers conversational automation technologies has announced new Agentic AI capabilities added to its virtual agent solution, Knovvu. The platform enables enterprises to deliver personalized, secure, and multilingual customer support while managing costs and complexity.
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'Enterprises are being asked to do more with less - fewer agents, tighter budgets, and rising customer expectations. We address this challenge directly by combining reasoning, memory, and task execution into one intelligent virtual agent, ready for scale,' said Prof. Levent Arslan, SESTEK Founder and CEO.
'Virtual assistants powered by Agentic AI features can now offer more human-like, more autonomous, goal-oriented, and hyper-personalized experiences for customers. Agentic AI technology uses large language models (LLMs) for smarter and more accurate responses, enabling more realistic, context-sensitive communication. We have strengthened our Knovvu Virtual Agent solution with this approach, and it is being used by leading companies across various sectors, from finance and insurance to telecommunications and e-commerce. Agentic AI is starting in a new era in customer experience.'
'Thanks to this new technology, virtual agents' responses are now more accurate, precise and sensitive to past interactions, significantly elevating customer satisfaction,' he added.
Knovvu Virtual Agent by SESTEK, allows companies to assign particular tasks to different assistants and define special roles for each. They can also set industry-specific regulatory rules, restrictions, and automated responses, further boosting secure interactions especially for regulation-heavy industries.
Levent Arslan stated, 'Advancements in LLMs and Agentic AI aim to improve customer service and call centers. The advancements aim to enhance customer convenience while ensuring security, privacy, and compliance.'
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