Alert Bengaluru Metro home guard reunites passenger with lost bag of valuables in just 30 minutes
A Bengaluru Metro passenger who lost her bag containing gold, cash, and personal belongings at a station on the Green Line received it back within 30 minutes on Friday, thanks to a home guard's quick action.
As per the Bengaluru Metro Rail Corporation Limited (BMRCL), Nivedita Bhat, who boarded a train towards Silk Institute from platform 2 of Mahakavi Kuvempu Road Metro station, inadvertently left her bag on a chair at the station.
Manjulamma, a 40-year-old home guard with BMRCL who was stationed at the platform, noticed the unattended bag around 12.45 pm and secured it while promptly alerting assistant security officer Dhruvacharya, who escalated the matter to station controller Gavaskar Naik.
On inspecting the bag, BMRCL officials discovered valuable items, including a nuptial chain worth approximately Rs 2 lakh, over Rs 2,000 in cash, an Aadhaar card, a feature phone without a SIM card, and credit and debit cards. 'Demonstrating quick thinking, the officials accessed the phone, which was in active mode, and retrieved the contact number of Bhat's friend. The officials contacted the friend, who informed Bhat to return to the…station,' a BMRCL official explained.
Manjulamma, who hails from a town called Turuvukere in Tumkur district, has been associated with BMRCL as a home guard for the last four years, officials added.
In 2023, BMRCL had auctioned 6,354 unclaimed items from 2018 to 2023, generating Rs 7.4 lakh. These included water bottles, helmets, lunch boxes, bags, and umbrellas, with 1,402 items from the Purple Line and 4,952 from the Green Line. Electronic gadgets, like phones, were handed over to the police for safety.
BMRCL's lost-and-found process is systematic. Items are held at stations for 24 hours before being transferred to Yeshwanthpur or Baiyappanahalli stations. Passengers can report losses via the 'Grievance' section on BMRCL's website, providing item details and contact information. Unclaimed items are auctioned every six months, with details posted online for transparency. Frequently lost items include bags, jewellery, phones, and laptops, officials said.
Sanath Prasad is a senior sub-editor and reporter with the Bengaluru bureau of Indian Express. He covers education, transport, infrastructure and trends and issues integral to Bengaluru. He holds more than two years of reporting experience in Karnataka. His major works include the impact of Hijab ban on Muslim girls in Karnataka, tracing the lives of the victims of Kerala cannibalism, exploring the trends in dairy market of Karnataka in the aftermath of Amul-Nandini controversy, and Karnataka State Elections among others. If he is not writing, he keeps himself engaged with badminton, swimming, and loves exploring. ... Read More
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