The Rise of Artificial Intelligence at JPMorgan
America's banks have been using artificial intelligence to spot fraud for years. JPMorgan Chase, the country's biggest bank, is now making a bigger bet on AI, working to put it at the center of how its 300,000 employees work.
In the past year, JPMorgan rolled out a tool it calls LLM Suite for most of its employees that allows them to use generative artificial intelligence from OpenAI and others. It's also adding generative AI in call centers for agents that deal with Chase Bank customers.
Teresa Heitsenrether, JPMorgan's chief data and analytics officer, was tapped to oversee the firm's AI strategy in 2023. She isn't a software engineer or a technologist. But after more than 20 years running key businesses at JPMorgan, she was able to identify where the firm can best use technology to boost productivity—and had earned the trust of the company's leaders.
'When the generative AI wave started to really take off, we wanted to make sure that there was somebody really focused on this as a full-time job at [CEO] Jamie Dimon's table because of the strategic importance that we see for the future of the firm,' she says.

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Bloomberg
9 minutes ago
- Bloomberg
Biotech Firm MediLink Is Said to Hire Banks for Hong Kong IPO
MediLink Therapeutics Ltd. has hired China International Capital Corp., JPMorgan Chase & Co. and Morgan Stanley for a planned initial public offering in Hong Kong, according to people familiar with the matter. The Suzhou, China-based biotechnology company is seeking to raise more than $100 million in the IPO, the people said, asking not to be identified because the information isn't public.


Business Insider
28 minutes ago
- Business Insider
Byline Bancorp 4.28M share Spot Secondary; price range $24.50-$25.50
JPMorgan is acting as sole book running manager for the offering. Confident Investing Starts Here: Easily unpack a company's performance with TipRanks' new KPI Data for smart investment decisions Receive undervalued, market resilient stocks right to your inbox with TipRanks' Smart Value Newsletter Published first on TheFly – the ultimate source for real-time, market-moving breaking financial news. Try Now>>


Business Insider
28 minutes ago
- Business Insider
Starbucks (SBUX) Unveils New AI Assistant for Baristas That's Powered by Microsoft
Coffee making is going high tech. Confident Investing Starts Here: Starbucks (SBUX) is rolling out a new generative artificial intelligence (AI) assistant for its coffee baristas that's powered by Microsoft (MSFT) Azure's OpenAI platform. The AI assistant will initially be deployed in a trial at 35 Starbucks locations in the U.S. as part of a strategy to simplify baristas' jobs and speed-up service at the company's coffee shops. The global coffee chain showed off the new technology to more than 14,000 North American store managers at an event held in Las Vegas, Nevada on June 10. A broader rollout of what Starbucks is calling the 'Green Dot Assist' platform across the U.S. and Canada is slated to begin this autumn. News of the AI assistant comes as Starbucks tries to revive its sluggish sales under new CEO Brian Niccol. Improved Service Niccol has set a goal of improving Starbucks' service times to four minutes per order. The hope is that quick, accurate answers to barista questions will help speed-up service and improve quality at Starbucks locations. With the AI assistant, Starbucks' baristas will be able to use a tablet to get answers to questions such as how to make an iced espresso and troubleshoot equipment errors. As the AI assistant evolves, Starbucks has even bigger plans for its use, including automatically creating a ticket with information technology (IT) for equipment issues. Starbucks is expanding its relationship with Microsoft about a year after the tech giant's CEO Satya Nadella stepped down from Starbucks' board of directors. SBUX stock has risen 2% this year. Is SBUX Stock a Buy? The stock of Starbucks has a consensus Moderate Buy rating among 23 Wall Street analysts. That rating is based on 12 Buy and 11 Hold recommendations issued in the last three months. The average SBUX price target of $93.25 implies 1.99% upside from current levels.