CCCS takes action against car groomer Lambency Detailing for posting fake AI-generated reviews
CCCS said on Thursday (Jul 3) that Quantum Globe, the company that owns and operates Lambency Detailing, admitted to posting fake five-star reviews written by ChatGPT over the last two years.
'This is the second fake review case that CCCS has uncovered, and the first case involving both a third-party platform and the use of AI to create these fake reviews,' said CCCS' chief executive Alvin Koh.
In 2024, Loft Home Furnishing, a furniture company, received a warning for publishing fake five-star product reviews on its website.
Businesses posting fake customer reviews is an unfair trade practice, the regulator said, as consumers might be misled into thinking that the product is more well-received than it actually is, and thus make misinformed purchase decisions.
Quantum Globe will stop posting fake reviews; remove fake reviews on Sgcarmart.com within eight working days; notify customers whose details were used in the false postings between October 2024 and January 2025; and publish notices for six-months informing consumers that it had posted fake reviews, among other actions.
The firm's director, Matthew Lim Jun Ho, has also undertaken to CCCS that he will not engage in any unfair trade practice, or facilitate any business under his control to do so.
The regulator began an investigation in January after a customer complained that reviews were posted under her name on Sgcarmart.com. It revealed that seven other Lambency Detailing customers were affected, with fake reviews – using their names, vehicle registration numbers and photographs – being posted without consent.
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Singapore Law Watch
a day ago
- Singapore Law Watch
CCCS takes action against car groomer Lambency Detailing for posting fake AI reviews
CCCS takes action against car groomer Lambency Detailing for posting fake AI reviews Source: Business Times Article Date: 04 Jul 2025 Author: Derryn Wong The car groomer has been ordered to stop posting them, and will remove the content on within eight working days. The Competition and Consumer Commission of Singapore (CCCS) has taken regulatory action against car grooming service Lambency Detailing (Lambency) for posting false consumer reviews generated by artificial intelligence (AI) on automotive marketplace CCCS said on Thursday (Jul 3) that Quantum Globe, the company that owns and operates Lambency, admitted to posting fake five-star reviews written by ChatGPT over the last two years. 'This is the second fake review case that CCCS has uncovered, and the first case involving both a third-party platform and the use of AI to create these fake reviews,' said the regulator's chief executive Alvin Koh. In 2024, Loft Home Furnishing, a furniture company, received a warning for publishing fake five-star product reviews on its website. Businesses posting fake customer reviews is an unfair trade practice, the regulator said, as consumers might be misled into thinking that the product is more well-received than it actually is, and thus make misinformed purchase decisions. Quantum Globe will stop posting fake reviews; remove fake reviews on within eight working days; notify customers whose details were used in the false postings between October 2024 and January 2025; and publish notices for six months informing consumers that it had posted fake reviews, among other actions. Matthew Lim, the firm's director, has also undertaken to CCCS that he will not engage in any unfair trade practice, or facilitate any business under his control to do so. The regulator began an investigation in January after a customer complained that reviews were posted under her name on It revealed that seven other Lambency customers were affected, with fake reviews – using their names, vehicle registration numbers and photographs – being posted without consent. In a statement to the media, Lambency said that it 'accepts full responsibility for a number of false reviews about our services that were posted on Sgcarmart'. 'These reviews were written by employees without proper disclosure, and this should not have happened,' it added. 'We apologise unreservedly to our customers, Sgcarmart, and the public. Upholding trust and transparency is core to our business, and we acknowledge that this incident compromised those values. We have taken immediate steps to remove the reviews and have put in place stricter guidelines to ensure all future communications meet the standards expected of us.' Source: The Business Times © SPH Media Limited. Permission required for reproduction. Print
New Paper
2 days ago
- New Paper
Car services company admits to posting fake reviews on sgCarMart
The owner of an automobile services company has admitted to posting AI-generated five-star reviews on car listing website sgCarMart, said Singapore's consumer watchdog on July 3. The Competition and Consumer Commission of Singapore (CCCS) said it received a complaint from a customer of Lambency Detailing, a company which provides car painting and detailing services, after she found unauthorised reviews posted under her name. Following an investigation, CCCS found that seven other customers were also victims to these fake reviews, and their vehicles registration numbers and photographs had been posted without their consent. Holding company Quantum Globe, which owns and operates Lambency Detailing, admitted to submitting false reviews when confronted with the evidence, said CCCS in a statement. The reviews were submitted through a QR code provided by sgCarMart, which allowed users to submit feedback without an account on the car listing website, Facebook or Google. Quantum Globe said that the reviews, customised based on services received by each customer, were generated by ChatGPT. Posting fake customer reviews is an unfair trade practice, said CCCS. "Consumers might be misled into thinking that the product is more well-received than it actually is, and thus make misinformed purchase decisions." Quantum Global director Matthew Lim has promised that he will not engage in further unfair trade practices, said CCCS. The company has agreed to, for six months, set up a channel which allows customers to report any fake reviews that have been posted on sgCarMart. It will also publish notices on sgCarMart and other online platforms that it has posted fake reviews. The company will also notify customers whose details were used in these reviews, and remove them within eight days. SGCM, which owns and operates sgCarMart, said that it is exploring additional verification measures, such as SMS or e-mail confirmation, to improve the integrity and authenticity of reviews. CCCS chief executive Alvin Koh said that this is the second fake review case that the watchdog has uncovered, and the first which involves a third-party platform and AI. "When businesses post fake reviews to boost their ratings and popularity, they poison the well of consumer trust," he said. "Such deceptive practices, also known as "dark patterns", not only mislead consumers but also disadvantage honest competing businesses." Those who would like to report cases of unfair trade practices may contact the Consumers Association of Singapore at 6277 5100 during office hours or submit a complaint online.
Independent Singapore
2 days ago
- Independent Singapore
Detailing shop admits to posting AI-generated 5-star reviews on Sgcarmart; using customer info without consent
SINGAPORE: The Competition and Consumer Commission of Singapore (CCCS) said in a statement on Thursday (July 3) that the owner of a car detailing business admitted that it posted fake five-star reviews on its business page on the car buying and selling platform Since January this year, CCCS has been investigating Quantum Globe Pte. Ltd, which owns and operates the Lambency Detailing brand. The probe was launched after a customer of Lambency Detailing found unauthorised reviews posted in her name on Sgcarmart. In the course of its investigation, CCCS found fake reviews posted without the consent of seven other customers whose names, vehicle registration numbers and vehicles' photographs appeared in the posts. Screengrab/ CCCS After CCCS confronted the company with the evidence, Quantum Globe admitted that it submitted five-star customer reviews that contained information from their former customers without their knowledge or consent. The reviews were submitted through a QR code provided by , which lets users share feedback regarding businesses even if they have no accounts with Sgcarmart, Facebook, or Google. CCCS added that Quantum Globe also admitted to using ChatGPT to generate customised review content based on services provided to the customers. 'The posting of fake customer reviews by a business in relation to a consumer transaction is an unfair trade practice, as consumers might be misled into thinking that the product is more well-received than it actually is, and thus make misinformed purchase decisions,' CCCS said in its statement. Quantum Globe has said it will stop posting fake reviews and set up a feedback channel for six months to allow customers to report any fake reviews on Sgcarmart. It will also notify customers whose information was used in reviews posted by Quantum Globe between October 2024 and January 2025, inviting them to report any fake reviews through the feedback channel. For six months, the company will also publish notices on Sgcarmart and any online platforms used for marketing Lambency Detailing's brand or services to inform customers that it had posted fake reviews, and alert them to the feedback channel. It will also remove fake reviews on the platform within eight working days. See also AI may impact high-skilled professional jobs the most in SG Matthew Lim Jun Ho, the company's director, has told CCS he will not engage in any unfair trade practice or facilitate any business under his control to do so. On its part, Sgcarmart said it will look into additional verification measures, including SMS or email confirmation, to further enhance the integrity and authenticity of the reviews. CCCS chief executive Alvin Koh said that this is the second fake review case uncovered by them. 'When businesses post fake reviews to boost their ratings and popularity, they poison the well of consumer trust. Such deceptive practices, also known as 'dark patterns,' not only mislead consumers but also disadvantage honest competing businesses. We remain committed to taking firm action against businesses engaging in such unfair practices,' he added. Anyone who wishes to report cases of unfair trade practices may reach out to the Consumers Association of Singapore at 6277 5100 or through this link . /TISG Read also: CCCS flags Agoda's 'problematic' website and app features that could mislead Singapore consumers
