HDFC Bank schedules service downtime on May 9–10: UPI, net banking, card transactions to be affected
HDFC Bank has announced scheduled maintenance on May 9 and 10, 2025, which will temporarily disrupt several of its key services including UPI transactions, net banking, debit/credit card usage, and loan and demat services.
The bank said these updates are part of routine infrastructure upgrades and have been deliberately timed for the early morning hours—typically low-traffic periods—to minimize inconvenience to customers.
On May 9, customers will face limited access to card-based services. Debit card transactions will be unavailable between 12:30 AM and 2:30 AM IST, affecting both online and offline usage, according to an ET report.
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Additionally, e-commerce transactions using HDFC Bank debit or credit cards will not be processed between 12:30 AM and 2:00 AM IST. During this 90-minute window, customers should avoid making online purchases using HDFC-issued cards.
The bank's credit card services and statement features will also be down between 1:00 AM and 4:00 AM IST on May 9. Customers won't be able to perform credit card transactions or access/download their monthly statements during this three-hour maintenance window.
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On May 10, a more comprehensive maintenance schedule will affect net banking and mobile app services. From 2:30 AM to 5:30 AM IST, users will be unable to access their account information, make payments, or initiate fund transfers. This includes key payment methods such as Unified Payments Interface (UPI), Immediate Payment Service (IMPS), National Electronic Funds Transfer (NEFT), and Real-Time Gross Settlement (RTGS).
Merchant payments and instant account opening will also be unavailable during this window.
The bank also announced temporary suspension of loan and demat services on May 10. Loan-related transactions will be down from 4:30 AM to 6:30 AM IST, while demat account activities, including trading and other associated services, will be inaccessible between 5:00 AM and 7:00 AM IST.
Additionally, credit card services will experience another disruption on May 10 between 5:00 AM and 7:00 AM IST.
During this time, users may face issues with transactions or accessing card-related features.
One of the most significant updates is a 4-hour downtime for UPI services on May 10, from 2:30 AM to 6:30 AM IST. The bank is upgrading its UPI infrastructure, and as a result, all UPI services—including those linked to HDFC savings and current accounts, RuPay credit cards, and third-party UPI apps—will be unavailable. Merchant UPI transactions routed via HDFC Bank will also be impacted.
HDFC Bank has advised its customers to complete any critical transactions ahead of these maintenance windows to avoid disruption. The bank emphasized that the maintenance is necessary to enhance service efficiency, reliability, and user experience across its digital platforms.
Customers are encouraged to stay updated through official communication from HDFC Bank and plan their banking activities accordingly during these brief but widespread service downtimes.
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