British tourist's son defends Crete hotel staff after pool death

Telegraph

a day ago

The family of a British woman who died in a swimming pool at a hotel in Crete have defended members of hotel staff who were arrested.
Margaret Winifred Davies, 78, lost consciousness in the pool of the five-star Knossos Royal in Hersonissos, on the north coast of the island.
Initial reports claimed a 21-year-old lifeguard was absent from her post at the time. She was arrested along with the hotel's director, 51, and its general manager, 41, by Greek police and questioned on suspicion of manslaughter by negligence. They were later released without charge.
The British tourist's relatives said there were in fact two lifeguards on duty and both of them helped Mrs Davies. She was pulled from the water and received first aid before being taken to hospital, but was pronounced dead.
The family insisted the hotel staff were in no way at fault for her death. They confirmed that staff were questioned by police but said no charges had been laid.
'Our 78-year-old mother passed away tragically while on holiday in Crete at the Knossos Royal hotel. While we would have liked to grieve in private, we feel compelled to address some of the misleading reporting that has been published in recent days,' said Paul Davies, her son.
'We are awaiting the results of the autopsy so cannot comment on the cause of death, but we would like to make clear that we do not hold the hotel responsible. Winifred got out of the pool herself and was assisted by two on-duty lifeguards.
'We would like to thank the hotel and the British consulate for their support. We ask that our privacy be respected at this painful time.'
In a statement, the Knossos Royal expressed its 'sincere condolences and deepest sympathy' to the family and denied any wrongdoing.
'From the very first moment we were informed about the guest's discomfort, the hotel management responded to the incident with complete responsibility, seriousness, and professionalism, providing immediate assistance, support, and every possible medical aid to her. This response was recognised and appreciated by the family.'
Under investigation
Hotel managers said the matter was under investigation and the cause of death would be clarified when a forensic report was released.
'According to current medical assessments, the guest's death is attributed to pathological causes, with no indication of external negligence,' their statement said.
The hotel occupies a prime position on the northern coast of Crete. Its website says the venue boasts several swimming pools, which are 'designed to appeal to all senses and play an important role in the resort's architectural structure'.