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Jeep returns as the jersey sponsor of Juventus

Jeep returns as the jersey sponsor of Juventus

Zawya14-05-2025

Dubai, United Arab Emirates - A historic partnership is renewed: the Jeep® brand is once again the Official Sponsor and will return to the Juventus jersey - men's, women's, and Juventus Next Gen teams - starting from the 2025-2026 season, as part of a multi-year agreement that also includes other sponsorship elements. Jeep thus returns to intersect its path with that of Juventus, continuing a successful journey of twelve sports seasons, which began in 2012-2013 and continued in 2024-2025 as the Official Automotive Partner.
Jeep Brand
For more than 80 years, Jeep® has been the global leader in SUVs, delivering legendary off-road capability, advanced technology and exceptional versatility for those who seek adventure. With a commitment to innovation, Jeep offers a diverse lineup of vehicles powered by internal combustion engines, hybrid technology and all-electric drivetrains. The Jeep brand's dedication to customer satisfaction is reflected in Jeep Wave, a premium owner loyalty and customer care program that provides exclusive benefits and 24/7 support. Built on a heritage of freedom, adventure, authenticity and passion, Jeep continues to set the standard for rugged, yet refined vehicles designed to conquer it all.

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Fairmont The Palm appoints Dhaval Patel as Director of Revenue Management
Fairmont The Palm appoints Dhaval Patel as Director of Revenue Management

Zawya

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  • Zawya

Fairmont The Palm appoints Dhaval Patel as Director of Revenue Management

Dubai, UAE: Fairmont The Palm is delighted to announce the appointment of Dhaval Patel as the new Director of Revenue Management, effective 2nd June 2025. With more than 15 years of global experience in luxury hospitality revenue strategy, Dhaval brings a data-driven mindset and a proven track record of commercial success to the leadership team. Originally from India, Dhaval's hospitality journey began in 2008 with a management training role at The Delamar Greenwich Harbor. His passion for optimizing performance through analytical precision quickly propelled him into roles with industry-leading brands such as The Armani Hotel, Address Hotels & Resorts and JA Resorts. He later expanded his impact through senior revenue management roles at Marriott International and Hilton Corporate Office in Dubai. In his most recent role as Revenue Lead at Hilton Worldwide, Dhaval oversees strategy for flagship properties including Waldorf Astoria DIFC and Conrad Etihad Towers. He has been instrumental in driving market share growth and delivering record-breaking ADR performance, earning accolades such as the top ranking in RevPAR Index change across Hilton EMEA Luxury. Dhaval holds an MBA in Hospitality Finance from Les Roches Swiss Hotel School, and combines his commercial acumen with a collaborative leadership style that develops high-performing teams and fosters innovation. At Fairmont The Palm, Dhaval will focus on driving forward strategic revenue growth, enhancing pricing and distribution strategies, and strengthening the hotel's market positioning in Dubai's competitive luxury landscape. 'I'm excited to be joining Fairmont The Palm, a flagship of luxury and innovation,' says Dhaval. 'It's an opportunity to apply everything I've learned to a property that shares my values of excellence, ambition, and guest-first thinking. I look forward to working with the team to take our commercial performance to new heights.' Dhaval's appointment marks a significant step in Fairmont The Palm's continued commitment to excellence, bringing fresh energy and insight to its revenue management strategy. About Fairmont The Palm Located on the Palm Jumeirah, the world's largest man-made island shaped in the form of a palm tree, the award-winning Fairmont The Palm is the perfect luxurious family resort in Dubai that offers 391 lavish rooms and suites with modern décor and Arabic touches overlooking the Dubai Marina Skyline, Arabian Gulf and the Palm Jumeirah Residences. A choice of award-winning dining experiences await the guests including the Brazilian restaurant Frevo, the eccentric Indian award-winning and 3 time Michelin Selected Little Miss India, Asian Wonderland BA - Boldly Asian, the Mediterranean seafood restaurant Seagrill Bistro, and the international dining outlet Flow Kitchen which redefines all-day dining with its innovative concept, featuring locally sourced ingredients, handcrafted dishes prepared at live-cooking stations, and a commitment to sustainability and exceptional culinary experiences. Fairmont The Palm presents a wide range of leisure and outdoor activities including eight outdoor temperature-controlled swimming pools, a private white-sand beach and a full-service state-of-the-art health club with personal training and group exercise classes as well as the newly launched spa – Serenity 'The Art of Well Being'. Children between the age of 18 months and 15 years, will be entertained with fun and educational activities in the indoors Fairmont Falcons Kids Club. This hotel presents eight event areas ideally suited for social functions, corporate events and exclusive wedding parties. Fairmont The Palm is only 25 minutes from the Dubai International Airport and close to the main shopping malls and local attractions in the city. For more information, please visit About Fairmont Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 80 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group consisting of more than 5,200 properties and 10,000 food and beverage venues throughout 110 countries. | |

Fairmont The Palm appoints Stavros Fassaris as Director of Food and Beverage
Fairmont The Palm appoints Stavros Fassaris as Director of Food and Beverage

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Fairmont The Palm appoints Stavros Fassaris as Director of Food and Beverage

Dubai, UAE: Fairmont The Palm is pleased to announce the appointment of Stavros Fassaris as the new Director of Food and Beverage. Born and raised in Greece, Stavros brings over 15 years of international experience in high-end hospitality, with a career spanning Europe and the Middle East. Growing up in Greece, where tourism and hospitality are pillars of the economy, Stavros first entered the industry during his studies to earn pocket money. What began as a part-time role quickly transformed into a lifelong passion, driven by the industry's fast-paced energy, the opportunity to meet new people daily, and the global mobility it offers. A seasoned professional with deep roots in both hotel and standalone restaurant operations, Stavros began his leadership journey in 2011 as Bar Manager at The Westin Resort in Greece. Shortly after, he moved to the Middle East to join W Doha, where he took on the role of Assistant General Manager at the acclaimed Spice Market. He later led Market by Jean-Georges for over two years, during which time he consistently overachieved key performance indicators and steered the venue to earn prestigious regional and international awards. By 2015, he was promoted to Assistant Director of Food and Beverage, overseeing multiple venues and driving operational excellence across the hotel's dining portfolio. Stavros relocated to Dubai in 2017 to lead BB Social Dining in DIFC as General Manager, where he spearheaded the pre-opening and development of one of the city's most celebrated dining spots. He then took on the role of Concept Developer for Hellenika in Saudi Arabia, where he fully developed the modern Greek dining concept, successfully launching its first location in Al Khobar. The concept's popularity led to a second opening in Riyadh in the form of a high-profile pop-up as part of Riyadh Seasons. Before joining Fairmont The Palm, Stavros returned to W Doha as Director of Food and Beverage, where he led a team of over 240 front-of-house colleagues across 11 venues, banquets, and catering units - delivering standout events including Formula 1, MotoGP, AFC Cup Hospitality, and WEB Summit Qatar. His career is decorated with multiple industry accolades, including Best Newcomer Restaurant, Best European Contemporary, and Best Individual Restaurant Awards by Time Out, as well as Best Hotel Restaurant in the Middle East by Condé Nast. In 2024, Stavros was awarded the Ambassador of Excellence by Qatar Tourism during Hospitality Qatar, recognising his outstanding performance and high standards of excellence - an honour bestowed on the top Director of Food and Beverage in the country. Reflecting on his journey, Stavros highlights key milestones such as his time at W Doha, where he gained deep insight into luxury hospitality; launching BB Social Dining, which sharpened his expertise in the standalone dining space, developing a full restaurant concept from scratch in Saudi Arabia, and leading world-class events such as F1 hospitality. His collaborations with renowned chefs like Jean-Georges Vongerichten and Paco Morales, along with top industry leaders, have further shaped his career. 'I'm truly excited to join Fairmont The Palm and be part of a brand that defines luxury hospitality,' says Stavros. 'For me, success is about empowering people and creating experiences that leave a lasting impression. I look forward to working alongside a passionate team to deliver something special for our guests every day.' Commenting on his transition, Stavros adds, 'Having specialised in lifestyle luxury, I was eager to broaden my experience in classic luxury. Fairmont provides the perfect platform to deepen my understanding of timeless service standards and refined hospitality traditions. I've been genuinely impressed by the scale of the operation and the strong, positive culture - it truly feels like a family.' As Director of Food and Beverage at Fairmont The Palm, Stavros will oversee all restaurants, bars, the beach club, and catering operations. His vision focuses on elevating the hotel's culinary identity, driving revenue growth, and crafting immersive dining experiences that reflect the brand's commitment to excellence. Stavros's appointment reinforces Fairmont The Palm's dedication to innovation and quality, as the hotel continues to lead in Dubai's dynamic culinary and hospitality scene. About Fairmont The Palm Located on the Palm Jumeirah, the world's largest man-made island shaped in the form of a palm tree, the award-winning Fairmont The Palm is the perfect luxurious family resort in Dubai that offers 391 lavish rooms and suites with modern décor and Arabic touches overlooking the Dubai Marina Skyline, Arabian Gulf and the Palm Jumeirah Residences. A choice of award-winning dining experiences await the guests including the Brazilian restaurant Frevo, the eccentric Indian award-winning and 3 time Michelin Selected Little Miss India, Asian Wonderland BA - Boldly Asian, the Mediterranean seafood restaurant Seagrill Bistro, and the international dining outlet Flow Kitchen which redefines all-day dining with its innovative concept, featuring locally sourced ingredients, handcrafted dishes prepared at live-cooking stations, and a commitment to sustainability and exceptional culinary experiences. Fairmont The Palm presents a wide range of leisure and outdoor activities including eight outdoor temperature-controlled swimming pools, a private white-sand beach and a full-service state-of-the-art health club with personal training and group exercise classes as well as the newly launched spa – Serenity 'The Art of Well Being'. Children between the age of 18 months and 15 years, will be entertained with fun and educational activities in the indoors Fairmont Falcons Kids Club. This hotel presents eight event areas ideally suited for social functions, corporate events and exclusive wedding parties. Fairmont The Palm is only 25 minutes from the Dubai International Airport and close to the main shopping malls and local attractions in the city. For more information, please visit About Fairmont Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 80 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. 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Customer Experience (CX) Innovation: How e& UAE is rewiring leadership through empathy
Customer Experience (CX) Innovation: How e& UAE is rewiring leadership through empathy

Arabian Business

time21 minutes ago

  • Arabian Business

Customer Experience (CX) Innovation: How e& UAE is rewiring leadership through empathy

Inside e& UAE's 'Beyond the Desk' programme – an executive immersion initiative that places top leaders on the frontlines, enabling them to experience customer interactions firsthand and gain a deeper understanding of frontline challenges. The programme is redefining leadership development through empathy. It's about placing leadership in the customers' shoes and viewing the service from their perspective. e& UAE has launched 'Beyond the Desk,' an innovative Customer Experience (CX) programme that brings senior leadership into direct engagement with customers through live conversations at its Contact Centre. This initiative allows executives to listen and respond to customer concerns and experiences in real time, fostering empathy and a deeper understanding of the issues customers face though the lens of call centre advisors. During the ' Beyond the Desk ' Immersion Day, 13 executives and senior leaders, including the CEO of e& UAE, engaged directly with customers, addressing a range of concerns from billing and subscription queries to technical issues. For customers who called e& on 1 May, their calls may have been answered by senior executives or even the CEO, who spent the day at the call centre engaging directly with callers. By stepping beyond their desks and into real conversations with real customers, leaders gained deep insights that surpass what dashboards or reports can provide. This allowed the management to directly experience and understand the impact of their day to day decisions and set policies on e& customers firsthand. This experience inspired executives to drive meaningful change—rethinking processes, enhancing services, and reinforcing a company-wide commitment to address customer challenges with increased speed, relevance, and care. 'This programme is about leading with empathy, acting with accountability, and innovating with purpose,' said Masood M. Sharif Mahmood, CEO of e& UAE. 'It gives us the insight to act meaningfully as we innovate for our customers who trust us every day. It is our way of truly being customer-obsessed across all levels of our organisation, beginning with its leadership'. After the immersion, leaders convened to analyse findings, pinpoint root causes, and develop actionable recommendations. These insights are being disseminated across various departments to facilitate cross-functional initiatives. e& UAE plans to expand this programme to include middle management, product owners, and decision-makers, requiring participation in the immersion day at least once annually. 'This is just the beginning,' concluded Sharif Mahmood. 'We're building a movement where every member of our organisation owns customer-centric initiatives and acts with the customer always at heart.' Beyond the Desk is set to deliver tangible benefits for customers, including simplified billing processes, faster technical resolutions, and tailored offerings. Each leader has taken direct learnings from the sessions and is launching targeted initiatives within their areas—efforts closely tracked to ensure lasting impact. Programmes like these are a testament to how e& UAE continues to lead in the industry, setting a global benchmark and cementing its position as the telecommunications brand of choice. 'At e&, we believe that exceptional customer experiences are rooted in actively listening to our customers,' said Chris Lipman, Chief Customer Experience Officer, e& UAE. 'Through initiatives such as the monthly 'Customer Hour' sessions, which foster organisation-wide collaboration around customer feedback, and the 'Beyond the Desk' programme, which promotes empathy and a deeper understanding of customer challenges among e& leadership, we continue to prioritise customer satisfaction at every level.' This customer-first approach hasn't gone unnoticed. Forrester (Nasdaq: FORR) recently announced e& as the overall B2C winner of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA). The award recognises organisations that embed customer centricity across leadership, strategy, and operations to drive long-term growth, loyalty, and employee engagement. In his commentary on the win, Forrester Principal Analyst Rusty Warner highlighted e&'s standout approach to driving customer obsession through cultural transformation and executive-level involvement. He noted that e& goes beyond traditional CX metrics, reshaping company culture by embedding empathy and responsiveness deep within the organisation. e& was recognised specifically for its comprehensive three-year transformation initiative, which aligned its corporate strategy with the customer journey and delivered enhanced experiences across every touchpoint. Its win places it alongside Brenntag, which was honoured as the B2B winner for embedding customer obsession practices across 72 countries – including training more than 500 CX ambassadors and launching a 'war room' to eliminate systemic pain points. 'We congratulate both e& and Brenntag for winning Forrester's Customer-Obsessed Enterprise Award in EMEA,' said Martin Gill, Vice President and Research Director at Forrester and host of CX Summit EMEA. 'These firms are leading examples of how to embed customer centricity into every business decision, not just in isolated customer interactions, to drive tangible business success.' Both companies will be celebrated at CX Summit EMEA, held in London and online from 2–4 June 2025. The event brings together CX, B2C marketing, and digital leaders to exchange best practices and gain actionable insights.

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