United Airlines announces major upgrade that'll make connecting flights 'easier' for passengers
United Airlines has unveiled a major upgrade that could help passengers make their connecting flights this summer travel season.
The airline announced a large expansion of its ConnectionSaver technology on Wednesday.
The technology, which first debited in 2019, identifies tight connections and can even hold flights if the arrival time of the next flight wouldn't be significantly impacted.
Passengers can access ConnectionSaver information through the United mobile app.
The expansion will now allow flyers access to an enhanced connection dashboard with new features depending on the length of their connection, the airline revealed.
Among the new features is a notification system that will alert travelers if their connecting flight is being held by ConnectionSaver.
This will allow passengers up to date information helping them to make their connections this summer.
Travelers will also be given detailed directions and estimated walk times to their new gates ensuring they get there as efficiently as possible.
The technology will soon use individual's locations to overlay on to its maps for even easier navigation.
Further to this the update will also give fliers flight status updates and tips for longer layovers.
United estimates that ConnectionSaver has already ensured more than 3.3 million travelers make their onward flights.
However, if passengers do end up missing their connections the app will also offer a new self-service rebooking option allowing customers the option to book on to the next available flight or join the standby list for an earlier flight.
The new features are currently available in English and Spanish with new languages to follow in the coming months.
United says it tested its new rollout on 350,000 fliers this Spring and 98 percent of them made their connections successfully.
'We know that giving people more information, in a transparent and easy-to-understand way, can help de-stress the connecting flight experience,' David Kinzelman, United's chief customer officer said.
'With these new features, our customers will have even more real-time details about their flight and as a result, have an even better experience flying United,' he added.
The technology identifies tight connections and can holds flights
More than 20 million fliers will be trying to make a connecting flight this summer, according to United.
It comes after United continues to battle the fallout after an air traffic control blackout at its main hub in Newark Airport in Jersey last month.
The legacy airline has also come under fire for unveiling new business class seats at the same time as slashing flights from its summer schedule to help boost its bottom line.
United has announced plan to cut four in every 100 of its domestic flights this year — blaming a pull back in travel demand.
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