Some Verizon reps are making it harder than ever to just get what you need
Every so often, mobile carrier reps surprise people with just how pushy they can be – and it doesn't matter if it is T-Mobile, AT&T or Verizon. But this time, Verizon is the one getting called out again, as some reps seem more focused on meeting quotas than actually helping customers – to the point that they are pushing people away instead of bringing them in. At least, that's what people online are saying.One Reddit user shared how they tried to switch from AT&T to Verizon – something you'd think Verizon would welcome – but instead, they ended up frustrated by reps trying to upsell them on something they didn't want.
–Ok_Lake_1168, Reddit, June 2025 This kicked off a wave of replies, with several users explaining how Verizon 's internal pressure leads to this kind of behavior.
– crashbandit3, Reddit, June 2025 The aggressive sales culture doesn't stop with in-store reps either – even support staff feel the heat.
–Superb-Climate2415, Reddit, June 2025 Others shared how they've been on the receiving end of these tactics, even when they already had what they needed.
– Jay_B_23, Reddit, June 2025 And for some, even corporate stores aren't immune to the pressure-heavy approach.
– FluidSpecific503, Reddit, June 2025 Eventually, the original poster did go to a corporate Verizon store and finally got what they wanted – just two lines, no hassle. But the whole situation raises a fair question: is this really how Verizon wants to run things at non-corporate locations? Customers shouldn't have to worry about being pushed into buying more than they need, no matter what store they walk into. At the end of the day, it is still Verizon 's name on the door.
And it's not just this. Online forums are full of people complaining about surprise charges on their Verizon bills – charges they say they never agreed to. Whether it's reps chasing extra commission or AI-driven upselling gone too far, even Verizon's own employees don't seem to love the system. Still, there is a reason why so many people stick with Verizon – its coverage is hard to beat and the service is usually solid.
And to be fair, Verizon isn't the only one with this kind of reputation. T-Mobile has been called out, too. A while back, an employee told us about how T-Mobile turned a blind eye to shady selling tactics. Another one broke down all the "sleazy" moves reps use in stores. Of course, not every experience is bad – sometimes you get lucky with a great rep. But it is kind of wild that we've reached a point where people are hoping not to get scammed just for walking into a carrier store.
We've reached out to Verizon for a comment and will update the story when we have a response. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone.
We may earn a commission if you make a purchase Buy at Total Wireless
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Phone Arena
2 hours ago
- Phone Arena
Bonkers new deal drops the Samsung Galaxy Buds FE to an absurdly low price
If we can all agree that Samsung's first-ever Galaxy Buds FE are some of the greatest budget wireless earbuds out there at their regular price of $99.99 (and I think we can), then what does an over 60 percent discount make these noise-cancelling bad boys released less than two years ago? The steal of the year? The bargain of the century? The best thing a cash-strapped audiophile can get to start their summer in style? All of the above? Whichever of those options you believe to be most accurate, you may want to hurry and take advantage of Woot's latest and greatest Galaxy Buds FE promotion before it's too late... and before the weirdly named Galaxy Buds 3 FE come out. $61 off (61%) True Wireless Earbuds with Active Noise Cancellation, Ambient Sound, New Wingtip Design, Auto Switch, IPX2 Water Resistance, Graphite Color, New, International Model, 1-Year Warranty Included, BIRTHDAY Promo Code Required Buy at Woot True Wireless Earbuds with Active Noise Cancellation, Ambient Sound, New Wingtip Design, Auto Switch, IPX2 Water Resistance, US Version, 1-Year Manufacturer Warranty Included, Graphite and White Color Options Buy at Amazon The Amazon-owned e-tailer technically lists the graphite-coated Samsung earbuds in brand-new, unused, unopened, and undamaged condition at $49.99, which would only represent a discount of $50 (or 50 percent) over that aforementioned $99.99 price, but if you're quick, you can easily save an additional 21 percent. That's 21 percent slashed off the already reduced price of $49.99, so when all is said and done, you're looking at coughing up $39.49 right now... after using the coupon code "BIRTHDAY" at checkout. If you forget to apply that to your order before you finalize it or miss out on the improved discount (which expires at the end of the day, mind you), the price will stay at $49.99, which is also not a bad deal, beating Amazon's best first-party offer by $15 at the time of this writing. The catch? Woot is selling "international" Galaxy Buds FE units here... with a full 1-year warranty included, which is obviously not much of a catch or a serious inconvenience. Between the active noise cancellation, 6-hour battery life (upgradable to 21 hours when you factor in the bundled charging case), handy Live Translate functionality, better-than-nothing IPX2 water resistance, and distinctive design (even compared to all other Galaxy Buds family members), the Buds Fan Edition is clearly a phenomenal value proposition at $39.49 (and even $49.99), looking like some of the best wireless earbuds you can buy this summer. Period. Unless, of course, the Galaxy Buds 3 FE somehow manage to be similarly affordable and even more sophisticated. But that's not something you should think about today.
Phone Arena
2 hours ago
- Phone Arena
Verizon is throwing everything at you to switch – iPhone 16 Pro, Galaxy S25, Pixel 9… you choose it
You can upgrade to iPhone 16 Pro. | Image credit – PhoneArena And to qualify, your trade-in needs to be a phone from Apple, Samsung, Google or Motorola. If you are upgrading, it has to have been active on your account for at least 60 days. For the Apple Watch or iPad, you can get up to $499.99 off, again via monthly credits, when you add a new line to an eligible plan that starts at $20/month with Auto Pay. The same setup goes for the Galaxy phone and the Pixel phone bundles. Also important: these promos come with 0% APR, but if you cancel your line or switch to an ineligible plan before the 36 months are up, the credits stop and you'll have to cover whatever balance is left. Verizon is also keeping things competitive with a few extras – like a 3-year price guarantee on myPlan and myHome network plans and free satellite texting. Just note that the price lock only covers the base monthly rate. Ok, outside of the bundles, if you've been thinking about switching up your home internet, Verizon 's got another limited-time deal running. Sign up for select plans and you'll get an Amazon gift card, depending on the one you pick: 5G Home Plus / LTE Home Plus: $200 Amazon Gift Card 5G Home / LTE Home: $100 Amazon Gift Card Fios 2 Gig / Fios 1 Gig: $200 Amazon Gift Card Fios 300 Mbps / 500 Mbps: $100 Amazon Gift Card And on top of that, if you go for 5G Home Plus, LTE Home Plus, or either 1 Gig or 2 Gig Fios, you also get a bonus freebie. You can choose from $400 off Samsung products when you spend $799+ at Best Buy or a JBL PartyBox On-The-Go Essential speaker. Verizon 's price lock applies to home internet plans too – up to five years, depending on which plan you pick – and if you are already on myPlan, you can save another $15/month by bundling both services. So yeah, whether you're shopping for a phone, internet, or the whole package, Verizon 's latest promo is definitely stacked. Just make sure to double-check the requirements, especially if you're thinking of sticking around for the full three years. And if you're still weighing your carrier options, we've got comparisons between T-Mobile , AT&T and Verizon to help you figure out which one fits your needs best:
Phone Arena
2 hours ago
- Phone Arena
You can now get a brand-new pair of Beats Powerbeats Pro for under $100 - here's how
Remember the first-gen Beats Powerbeats Pro their manufacturer technically discontinued months in advance of a sequel's official launch? Believe it or not, the 2019-released earbuds are still available at a number of (larger and smaller) US retailers, and if you know when and where to look, you can get them at a low enough price to forget the Powerbeats Pro 2 are even a thing. Right now, for instance, an ivory model is listed at Woot for $124.95 instead of an original price of $249.95, and if you hurry, you can amazingly save an extra 26 bucks or so with little to no effort. In order to reduce your spending to a minimum, you'll need to apply the promo code "BIRTHDAY" at checkout by the end of the day, which will slash 21 percent off the already massively marked-down price mentioned above. $151 off (61%) True Wireless Earbuds with Apple H1 Chip, Class 1 Bluetooth, Adjustable Earhooks for Lightweight Comfort and Stability, Powerful Sound with Dynamic Range and Noise Isolation, IPX4 Water Resistance, Up to 9 Hours of Uninterrupted Listening Time, 24 Hours Combined Battery Life Rating with Charging Case, Ivory, New, 1-Year Apple Warranty Included Buy at Woot True Wireless Earbuds with Apple H1 Chip, Class 1 Bluetooth, Adjustable Earhooks for Lightweight Comfort and Stability, Powerful Sound with Dynamic Range and Noise Isolation, IPX4 Water Resistance, Up to 9 Hours of Uninterrupted Listening Time, 24 Hours Combined Battery Life Rating with Charging Case, Ivory Buy at Amazon True Wireless Earbuds with Secure Fit Earhooks, Active Noise Cancellation, Personalized Spatial Audio with Dynamic Head Tracking, Transparency Mode, Adaptive EQ, Apple H2 Chip, Heart Rate Monitoring for Workouts, IPX4 Water Resistance, Up to 10 Hours of Uninterrupted Listening Time, Up to 45 Hours of Total Battery Life with Wireless Charging Case, Android and iOS Compatibility, Four Color Options Buy at Amazon When all is said and done, you'll be left on the hook for a payment of only $98.71, which is a ridiculously low price for brand-new, unused, unopened, and undamaged wireless earbuds backed by a 1-year Apple warranty. To highlight the incredible appeal of this unprecedented deal, I'd like to point out that the same product in the same ivory hue costs an additional 55 bucks or so at Amazon, while the unquestionably improved Beats Powerbeats Pro 2 currently go for just $50 under their extravagant $250 list price (which is actually a pretty good deal too). Now, I'm obviously not going to try to convince you that the OG Powerbeats Pro are among the best wireless earbuds money can buy in 2025. But for less than $100, they surely deliver impressive overall sound quality, a pretty much unrivaled level of stability during the most intense workouts, extraordinary battery life, blazing fast charging, and flawless connectivity with both iPhones and Android handsets. While the "BIRTHDAY" code is set to expire at 11:59pm CT today, June 13, the Powerbeats Pro offer itself is scheduled to run for five more days... unless Woot runs out of inventory ahead of time. Still, you're naturally advised to pull the trigger at $98.71 instead of $124.95, so you'd better hurry.
