Customer claims Amazon denied Rs 85,000 refund saying 'wrong' product was returned
An Amazon India customer has shared their difficult experience in a now-viral Reddit post after purchasing a laptop from the e-commerce platform that had "minor issues". After figuring out that the product was defective, the Reddit user decided to return the laptop to Amazon and ask for a refund. Amazon, however, according to the Reddit user, denied the refund, alleging that the product returned by them was "not the same".advertisementThe post, titled 'Amazon India refused Rs 85,000 refund for HP Victus laptop, falsely claiming I returned a different product. What are my options? Please Help. URGENT,' has triggered serious discussion online.
The buyer said they had ordered an HP Victus gaming laptop worth Rs 85,700 in late May and initiated a return due to a minor issue. 'The return was picked up by their logistics partner, and I received confirmation of the pickup,' the user said as they clarified that they had followed all instructions provided by Amazon.'I returned the same product I received. Yet Amazon denied any refund, replacement, or resolution, and has now closed the case entirely. Support literally hung up during my last call,' they wrote.Despite raising the issue on social media, the user said they had received no resolution. 'I posted about it on Twitter. The tweet got over 30,000 views. Still, no one has reached out. I have the order ID, invoice, return tracking ID, and pickup confirmation. Everything was proper on my end. I'm now being penalised for something that likely happened after the pickup,' they added.advertisementThe customer said they were a student and the amount in question was significant. 'What are my legal options? Should I file a consumer court case? Any advice is welcome,' the post concluded.Take a look at the post here:The post triggered a wave of support from users online. Several users urged the customer to take appropriate legal and practical steps.'Definitely go to the consumer court. Usually gets Amazon's attention fast,' a user advised.Another user questioned the pick-up process itself: 'If the return agent checks the product before accepting it, why was it collected if it was incorrect? See if there's any CCTV footage from your residence.'Several suggested that this wasn't an isolated case. 'I've seen 20-30 similar complaints. Feels like an internal scam; someone may be swapping products post-pickup. Amazon needs to address this loophole,' one of the users said.At the time of writing, Amazon India has not reacted publicly to the viral post. This article will be updated if and when the company issues a statement.- Ends
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