Devastated Big Brother star Imogen Thomas admits she's ‘traumatised' after ‘last' holiday with seriously ill mum
IMOGEN Thomas has called out easyJet for breaking her seriously ill mother's wheelchair on a flight.
The
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Imogen Thomas has been left 'traumatised' after a troubled flight with her mum Janet
Credit: imogenthomas/Instagram
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Imogen pleaded with Easyjet on social media for help after getting nowhere with their service helpline
However, after suffering trouble on the flight, her mother's wheelchair is now broken, and the Big Brother star has blamed the airline for their lack of communication and called on them to help her.
Sharing a photo of the broken chair, Imogen wrote on Instagram: "We've arrived in Italy but are traumatised. Easyjet have broke my mums electric wheelchair.
"It will not fold and is unstable. We are beyond upset and I'm here trying to console my mum as much as possible."
Explaining she went on social media as a last resort, Imogen shared her frustration with the airline's customer service system.
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"I've been on the chat to make a claim now it's disappeared," she said. "Called Easyjet and they told me nothing can be done on the phone only on the live chat.
"Now I can't start a new chat as my old one is already open and it doesn't allow me although it's disappeared from my phone."
"Please help me Easyjet this is our last holiday abroad as my mum's MSD is progressing," she added.
"We are only here for a couple of days and it's ruined.
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"How on earth can this wheelchair break during transit in the hold? Beyond devastated. We had every reason to be nervous about this flight."
When approached for comment, an easyJet representative told The Sun Online:
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We are very sorry for the damage caused to Ms. Thomas' mother's wheelchair during transit and for the difficulty she experienced trying to get in touch with us.
Big Brother star Imogen Thomas looks incredible as she strips off to black bikini on holiday
"We have been in contact with the family to apologise and offer any assistance we can.
"We understand how important it is for our customers to feel confident that essential items like this will be well cared for when travelling with us.
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"We are urgently looking into this with our ground handling partners."
Imogen revealed her mother's motor neurone disease in January last year, six months after the initial diagnosis.
Imogen went on to explain that she and Janet have decided to speak out publicly for several reasons.
The star, who has two daughters of her own, said they are keen to raise awareness of MND and also hope Janet will be able to connect with others "who understand what she is going through".
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They added they were inspired to go public with the diagnosis after Coronation Street aired a storyline where character
It slowly robs patients of the ability to walk, talk and eat, although every sufferer is different.
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Janet and Imogen spoke out about the diagnosis last year
Credit: imogenthomas/Instagram
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Janet has been living with motor neurone disease since 2023
Credit: imogenthomas/Instagram
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Imogen wanted to create special memories with her sick mother
Credit: Splash
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