Hurricane-damaged hotel that received $34K Spectrum bill released from collections
TAMPA, Fla. (WFLA) — Better Call Behnken is getting results for a small hotel that was sent collections for internet and TV service it didn't have.
Island's End Resort, on the end of St. Pete beach since the 1940s, was severely damaged by Hurricane Helene and still doesn't have power.
So, you can imagine management's surprise when a Spectrum bill showed up for more than $34,000. The small hotel has been sent to collections over the bill, which includes $30,000 in early termination fees.
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Hours after Better Call Behnken got involved, this happened:
'I met you in the morning, and then that evening, I get a call from Spectrum saying that they're waiving all the bills, manager Melanie Vandegrift said. 'They have zeroed out our balance. They said they welcome returning our services whenever we're ready. And they are letting the collections agency they hired know that we no longer have a balance with them.'
A spokesman for Spectrum assured 8 On Your Side Consumer Investigator Shannon Behnken that he would investigate. Hours later, Vandegrift said Spectrum called her to say they wiping out the early termination fees and working to lower the rest of the payment.
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