
Deliveroo glitch sees customers bag £100s of food as shoppers see bills slashed when ordering from major supermarket
A DELIVEROO glitch saw customers bag hundreds of pounds worth of food for next to nothing.
Lucky shoppers saw their bills slashed when ordering from Sainsbury's Local stores across the UK due to a promotional error.
3
3
3
One customer managed to scoop almost £100 worth of goods for less than £7 - a saving of more than 90 per cent.
The 18-year-old, from Kingston, south west London, told The Sun: 'It seemed like the more I was adding to my basket, the lower the total was getting - I couldn't believe it.
'I ended up paying just under £7 for a shop that should've cost nearly £100. I've got about a year's supply of biscuits and chocolate now.
'I was astounded when it turned up. It was my lucky day - I felt like I'd won the lottery.'
Among the items snapped up by the student were two eight packs of Diet Coke, five sharing bags of Doritos Cool Original Tortillas, and six packets of Cadbury 's chocolate.
A Youtuber, who goes by the handle Finance with Joe, also managed to stock up on £70 worth of snacks for a tenner thanks to the glitch.
He shared a video of his haul, which included hoards of sweets, to his followers.
The error on Saturday afternoon was fixed within 90 minutes.
A Deliveroo spokeswoman said the company 'experienced a brief temporary issue with how a promotion was applied' which was 'identified and resolved quickly'.
She added: 'Deliveroo always seeks to provide great selection, availability and value for money to our customers and we apologise for the confusion caused.'
NSA warns cellphone users to change 'dangerous' message setting now or risk device being 'cloned' – it takes 3 clicks
A Sainsbury's spokesman confirmed that 'a small number of products were temporarily priced incorrectly for some Sainsbury's orders made through Deliveroo'.
He continued: "This was quickly resolved within 90 minutes, with the correct prices now showing. We're sorry for any inconvenience this may have caused.'
Co-op suffered a similar glitch on Thursday evening which saw some of its product prices reduced by as much as 100 per cent on Deliveroo for a few hours.
The pricing error allowed shoppers to pick up products like Lloyd Grossman pasta sauce, Costa ground coffee and Fox's cookies for free.
Other items were significantly reduced, including Robinsons squash which was discounted from £1.50 to 15p a bottle.
Peter, from Lancashire, told the BBC he got £80 worth of goods for just £3.29 - including delivery.
He said: 'I was surprised the Co-op and Deliveroo honoured and delivered the mispriced items.'
A Co-op spokesperson said the low prices were the result of a 'clerical error' which was "quickly resolved'.
Neither of the glitches are thought to be related to recent cyber-attacks which have crippled several retail giants.
Marks & Spencer suspended all online orders after first noticing issues with its Click & Collect orders and contactless payments over the Easter weekend.
Shoppers have also spotted shortages of popular items including the iconic Colin the Caterpillar cakes.
The company confirmed it had been hit by a cyber attack and said it is working 'day and night' to fix the incident.
Co-op was also forced to shut down part of its IT system following an attempted digital break-in last week.
While luxury department store Harrods became the latest victim to hackers on Thursday.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


Scotsman
3 hours ago
- Scotsman
Sainsbury's trials digital price labels in shops and stores
Shoppers could soon see prices change live on the shelves 👋 Sign up to the weekly Cost Of Living newsletter. Saving tips, deals and money hacks. Sign up Thank you for signing up! Did you know with a Digital Subscription to Edinburgh News, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Sainsbury's is trialling electronic shelf-edge labels in select larger stores across the UK The digital tags allow real-time price updates and could pave the way for dynamic pricing Items like alcohol and health products are among the first to feature the new labels The move follows similar trials by Asda, Waitrose, Morrisons, Lidl, and the Co-op Supporters say the system improves efficiency, reduces paper waste, and boosts transparency A major UK supermarket may be quietly ringing in the end of paper price tags, as it joins a growing list of retailers trialling electronic shelf-edge labels - a change that could pave the way for real-time, Uber-style pricing. Sainsbury's has rolled out the digital price tags in select larger stores as part of a limited trial. The new labels have appeared on items like beers, wines, spirits, and health products. Advertisement Hide Ad Advertisement Hide Ad Powered by a wireless network, the technology allows prices to be updated remotely at the click of a button - replacing the age-old manual process of swapping out paper tickets. (Photo:) | Getty Images Is dynamic pricing coming? The small digital displays show product prices and information, and unlike static paper tags, they're linked to a central database and can be updated wirelessly - instantly and accurately. This marks more than just a convenience for staff. The system opens the door to dynamic pricing, where costs could rise or fall in real time based on demand - similar to how ride-hailing apps operate during peak hours. Sainsbury's has partnered with specialist firm Harrison Retail to create new shelf fixings designed to house the sleek displays. A spokesperson confirmed the trial to The Grocer, adding there was "nothing further" to share at this stage. Advertisement Hide Ad Advertisement Hide Ad The supermarket joins rivals Asda, Waitrose, Morrisons, and Lidl, who are all exploring similar upgrades. The Co-op is leading the charge, announcing plans to roll out digital labels across its entire network of 2,400 stores by the end of 2026. Its head of operations, Steven Logue, highlighted the environmental and operational benefits: "The electronic labels have the potential to enhance product information and transparency, avoid paper waste, and make online order picking easier.' Lidl has echoed the eco-friendly promise, estimating a potential saving of 206 tonnes of carbon annually by reducing paper, packaging, and ink use. Advertisement Hide Ad Advertisement Hide Ad Are you struggling to make ends meet as costs continue to rise? You can now send your stories to us online via YourWorld at It's free to use and, once checked, your story will appear on our website and, space allowing, in our newspapers.


Scotsman
5 hours ago
- Scotsman
Sainsbury's trials digital price labels in shops and stores
Shoppers could soon see prices change live on the shelves 👋 Sign up to the weekly Cost Of Living newsletter. Saving tips, deals and money hacks. Sign up Thank you for signing up! Did you know with a Digital Subscription to The Scotsman, you can get unlimited access to the website including our premium content, as well as benefiting from fewer ads, loyalty rewards and much more. Learn More Sorry, there seem to be some issues. Please try again later. Submitting... Sainsbury's is trialling electronic shelf-edge labels in select larger stores across the UK The digital tags allow real-time price updates and could pave the way for dynamic pricing Items like alcohol and health products are among the first to feature the new labels The move follows similar trials by Asda, Waitrose, Morrisons, Lidl, and the Co-op Supporters say the system improves efficiency, reduces paper waste, and boosts transparency A major UK supermarket may be quietly ringing in the end of paper price tags, as it joins a growing list of retailers trialling electronic shelf-edge labels - a change that could pave the way for real-time, Uber-style pricing. Sainsbury's has rolled out the digital price tags in select larger stores as part of a limited trial. The new labels have appeared on items like beers, wines, spirits, and health products. Advertisement Hide Ad Advertisement Hide Ad Powered by a wireless network, the technology allows prices to be updated remotely at the click of a button - replacing the age-old manual process of swapping out paper tickets. (Photo:) | Getty Images Is dynamic pricing coming? The small digital displays show product prices and information, and unlike static paper tags, they're linked to a central database and can be updated wirelessly - instantly and accurately. This marks more than just a convenience for staff. The system opens the door to dynamic pricing, where costs could rise or fall in real time based on demand - similar to how ride-hailing apps operate during peak hours. Sainsbury's has partnered with specialist firm Harrison Retail to create new shelf fixings designed to house the sleek displays. A spokesperson confirmed the trial to The Grocer, adding there was "nothing further" to share at this stage. Advertisement Hide Ad Advertisement Hide Ad The supermarket joins rivals Asda, Waitrose, Morrisons, and Lidl, who are all exploring similar upgrades. The Co-op is leading the charge, announcing plans to roll out digital labels across its entire network of 2,400 stores by the end of 2026. Its head of operations, Steven Logue, highlighted the environmental and operational benefits: "The electronic labels have the potential to enhance product information and transparency, avoid paper waste, and make online order picking easier.' Lidl has echoed the eco-friendly promise, estimating a potential saving of 206 tonnes of carbon annually by reducing paper, packaging, and ink use. Advertisement Hide Ad Advertisement Hide Ad

South Wales Argus
5 hours ago
- South Wales Argus
Sainsbury's trialling electronic shelf-edge labels in stores
The change is set to signal the end of a classic element found when doing the weekly shop, and could be rolled out in stores sooner than you think. Sainsbury's is trialling electronic labels (ESLs) in some of its bigger stores, across items such as wine, beer, spirits and health products. The new cutting-edge technology will also allow prices for products to be changed remotely via a computer. The move will lead to the removal of traditional paper price labels that are changed each time a price goes up or down. The Grocer reports that the supermarket installed the tech at three of its larger-format stores late last year. 'We are trialling electronic shelf-edge labels in a small number of our stores,' a Sainsbury's spokesperson confirmed to Newsquest. Witney, in Oxfordshire, is understood to be one of the locations where the tech is being trialled as part of its 'Future Stores' initiative. How do electronic shelf edge labels work? Electronic shelf labels, also known as digital price tags, digitally display product prices. Their digital wireless display is attached to the front edge of retail shelving and it is then connected to the store's point of sale (POS) system. Recommended reading: It is said to improve pricing accuracy, enable dynamic pricing and reduce labour costs. ESLs are not new in the UK, as they have been around for more than 30 years. They were introduced in the UK initially but are more widely seen across Europe in countries such as France and Scandinavia. Sainsbury's isn't the only retailer opting to give ESLs a go, as several other supermarkets have also recently trialled them, including Asda and Co-op.