Deliveroo glitch sees customers bag £100s of food as shoppers see bills slashed when ordering from major supermarket

The Sun

04-05-2025

A DELIVEROO glitch saw customers bag hundreds of pounds worth of food for next to nothing.
Lucky shoppers saw their bills slashed when ordering from Sainsbury's Local stores across the UK due to a promotional error.
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One customer managed to scoop almost £100 worth of goods for less than £7 - a saving of more than 90 per cent.
The 18-year-old, from Kingston, south west London, told The Sun: 'It seemed like the more I was adding to my basket, the lower the total was getting - I couldn't believe it.
'I ended up paying just under £7 for a shop that should've cost nearly £100. I've got about a year's supply of biscuits and chocolate now.
'I was astounded when it turned up. It was my lucky day - I felt like I'd won the lottery.'
Among the items snapped up by the student were two eight packs of Diet Coke, five sharing bags of Doritos Cool Original Tortillas, and six packets of Cadbury 's chocolate.
A Youtuber, who goes by the handle Finance with Joe, also managed to stock up on £70 worth of snacks for a tenner thanks to the glitch.
He shared a video of his haul, which included hoards of sweets, to his followers.
The error on Saturday afternoon was fixed within 90 minutes.
A Deliveroo spokeswoman said the company 'experienced a brief temporary issue with how a promotion was applied' which was 'identified and resolved quickly'.
She added: 'Deliveroo always seeks to provide great selection, availability and value for money to our customers and we apologise for the confusion caused.'
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A Sainsbury's spokesman confirmed that 'a small number of products were temporarily priced incorrectly for some Sainsbury's orders made through Deliveroo'.
He continued: "This was quickly resolved within 90 minutes, with the correct prices now showing. We're sorry for any inconvenience this may have caused.'
Co-op suffered a similar glitch on Thursday evening which saw some of its product prices reduced by as much as 100 per cent on Deliveroo for a few hours.
The pricing error allowed shoppers to pick up products like Lloyd Grossman pasta sauce, Costa ground coffee and Fox's cookies for free.
Other items were significantly reduced, including Robinsons squash which was discounted from £1.50 to 15p a bottle.
Peter, from Lancashire, told the BBC he got £80 worth of goods for just £3.29 - including delivery.
He said: 'I was surprised the Co-op and Deliveroo honoured and delivered the mispriced items.'
A Co-op spokesperson said the low prices were the result of a 'clerical error' which was "quickly resolved'.
Neither of the glitches are thought to be related to recent cyber-attacks which have crippled several retail giants.
Marks & Spencer suspended all online orders after first noticing issues with its Click & Collect orders and contactless payments over the Easter weekend.
Shoppers have also spotted shortages of popular items including the iconic Colin the Caterpillar cakes.
The company confirmed it had been hit by a cyber attack and said it is working 'day and night' to fix the incident.
Co-op was also forced to shut down part of its IT system following an attempted digital break-in last week.
While luxury department store Harrods became the latest victim to hackers on Thursday.