
Killer fumes, tragic suicide notes & rotting corpses bulging with maggots…my life as a crime scene cleaner
Major crime leaves a trail of devastation - and once police have completed their forensics they call in a crack team of crime scene cleaners like Lauren.
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These aren't your average cleaners. They are highly trained professionals who clean up dangerous hazards, including everything from airborne infectious diseases and killer drug fumes, to explosives, dirty needles and booby traps.
In a new Channel 4 documentary - Crime Scene Cleaners - bodycam footage takes viewers beyond the police tape into the heart of the tragedy.
Trauma cleaning expert Lauren brings years of experience to the most harrowing and dangerous scenes in Kent and Essex.
'I had a gentleman in a flat that was a full decomposition and that was quite bad,' she tells The Sun.
'The first thing that hits you when you walk through the door is the smell. And if it isn't the smell it is the flies and the maggots that come with it.'
Lauren had worked in a pub and as a domestic cleaner before becoming inspired to set up her own business as a specialist bio-hazard cleaner.
And now she's well-known in the business for her signature post-cleanse ritual - opening a window at the end to let the spirit of the deceased person be free.
'I had done a clean in a really grotty property, and the gentleman I helped had been suffering physically and mentally, and carers hadn't been in there,' she explains.
'I thought I could help people like him. So I went home and researched it as much as I could.
'I realised I actually enjoyed the filth and the grime, and I knew there was a market out there. I realised I could help a lot of people through the power of cleaning.'
My perfect husband was hiding a twisted truth that led to a bloodbath – police found me in 'worst crime scene' ever
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Toughest job
But being a specialist crime scene cleaner is not for the faint-hearted, as they can be faced with murder scenes, suicides and unattended deaths where people have died alone at home and may not have been found for weeks - or months.
Lauren, who runs LIT biohazard, says: 'It is a lot more intense and it takes a lot more of a mental strain on you than a physical strain.'
She admits the toughest job is to clean up a home after someone has sadly taken their own life.
"Obviously they are not your everyday clean up and there is a big story behind them,' Lauren says.
'I remember one of the first ones I went to and it was more of a mental strain than anything.
'We were the ones who found the [suicide] letters, we were the ones who had to take the note off the door and I can still remember what that note said word for word.
We were the ones who found the [suicide] letters, we were the ones who had to take the note off the door and I can still remember what that note said word for word
Lauren Baker
'Sometimes people do it in such a calculated way.
'We then have to go to the families and tell them what we have found. This one person had emptied bank accounts and left envelopes on the side with money in and named who it should go to.
'They had left individual letters. The note on the door was written in red pen saying 'Do not enter, call 999, there is a dead body inside.'
'That one will always stick with me. It really touched a nerve. You can see how they planned exactly what they are doing, and you can see how they are living as well, which led them to this point, not many belongings, not much food in the cupboards.
'You have got to be strong-minded to do this job. I listen to a lot of music. Sometimes I go home and I do have a little cry in the shower.'
Stench of death
Whenever people find out what blonde-haired mum Lauren does for a living she gets a barrage of questions.
'It sparks quite a reaction when I tell people what I do,' she chuckles.
But there is one question she struggles to answer - what does death smell like?
'You do get used to it. But the smell of death I can't really describe, it is such a distinctive smell,' she says.
When I first started I remember going home and thinking I smelled of death... one day I even scrubbed myself in Dettol and had about four showers and I could still smell death
Lauren Baker
'We do have strong masks so usually you can't smell a lot of it. But we swear by putting a bit of Vicks underneath your nose, then your mask, and then you are good to go.
'But when I first started I remember going home and thinking I smelled of death. Psychologically because that is what I'd been smelling all day, that is what you think you smell of.
'One day I even scrubbed myself in Dettol and had about four showers and I could still smell death.'
Hazardous
Crime scene cleaners must wear top-to-toe PPE which is disposed of every day to shield them from dangerous biohazards, like blood-borne pathogens, harmful bacteria and toxic chemicals.
Lauren's top priority is always keeping her team safe.
She explains: 'My first thought is how long have they been there? Is there any decomposition?
'How bad is the clean-up going to be? We could be walking into a bloodbath. We could be walking into needles everywhere.
'You can have faeces, you can have bodily fluids, we don't know what we're walking into.'
In the show Lauren's American counterparts are seen dealing with the scourge of fentanyl addiction and deaths - which pose their own dangers as inhaling airborne fentanyl fumes can cause serious side effects to police officers and crime scene cleaners.
We could be walking into a bloodbath. We could be walking into needles everywhere. You can have faeces, you can have bodily fluids, we don't know what we're walking into
Lauren Baker
But thankfully that isn't something she and her team have experienced in the UK - although they do face different risks on a daily basis.
'There are risks - we have to be vaccinated to do our job,' she says.
'If we have a person who has passed away in his home and he has an infectious disease, that then can become airborne as his body decomposes.
'We have gone into homes and done needle sweeps before and you will be surprised where you can find needles.
'You've really got to have your wits about you and to be prepared for every situation.
'Most of the time people are generally found within three to four days. But you can have cases where people have been sat there for weeks.
'And if that is the case then you get an awful lot of decomposition to clean up and that is when you get flies, maggots, all sorts start to fester in there.
'When someone passes, fluid leaks from every hole in their body.'
Strong stomach
Lauren's firm also tackles hoarder cleans and mental health crisis cleaning.
'A lot of people who are suffering with their mental health, the first thing that takes a hit is their home,' she says.
'They tend to get to a point where they think, 'I will just step over it,' and then it gets to a point where there is no walkway to just step over but they are so far in with it that they don't know a way out.
'That's where we step in - a messy house is a messy mind. You can't get yourself back on the road to recovery with a messy home.
'It all depends on the person. We have done houses where it has been box upon box of empty cereal boxes.
'A lot of the time these people have experienced trauma in their past, or their parents had lived like that so it was just normal. But some of them find themselves in such a state.
' Alcoholics for example. Sometimes they will urinate in bottle after bottle and keep hold of that.
'They have got to the point where their toilet is overflowing and they don't know how to unblock it so they go in the bottle or the can.
'We have been in properties where we have picked a can up thinking it was empty and it was full of urine.'
Biohazard cleaners like Lauren certainly need a strong stomach as well as a strong mind. But Lauren would not have it any other way.
She says: 'I absolutely love my job. I'm helping people through cleaning and I wouldn't choose to do any other job in the world.'
Crime Scene Cleaners starts at 10pm on Monday 30 June or stream all episodes on Channel 4.
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The Guardian
an hour ago
- The Guardian
‘I was constantly scared of what she was going to do': the troubled life and shocking death of Immy Nunn
Just a few hours before she ended her life, Immy Nunn seemed happy. She and her mother, Louise, had been shopping and had lunch. It was the final day of 2022 and Immy, who was 25, appeared positive about the new year. She talked about taking her driving test and looking for a new flat. She was excited about the opportunities her profile on TikTok was bringing her; known as Deaf Immy, she had nearly 800,000 followers, attracted by her honest and often funny videos about her deafness and her mental health. By the early hours of the next morning, Immy was dead, having taken poison she bought online, almost certainly after discovering it through an online pro-suicide forum. On a sunny day, kitchen doors open to the garden, Louise sits at her table; every so often she glances at the photographs of her daughter. Immy's assistance dog, Whitney, now lives with her parents, and wanders around, stopping occasionally to be stroked. Louise describes these last couple of years as: 'Hell. Horrible.' The pain of losing her child, she says, 'you wouldn't wish on anyone'. She copes, she says, 'day by day. I struggle with a lot of things. I don't like doing a lot.' For the previous 10 years, Louise had been on high alert, always terrified something would happen to her daughter. Since she was about 14, Immy had periods of severe mental illness. She had self-harmed, and attempted suicide many times, and for four years she had been an inpatient at a psychiatric hospital. She had spent the Christmas of 2022 at her parents' home in Bognor Regis, West Sussex, then gone back to her flat in Brighton. On 29 December, she had cut herself and gone to hospital – as far as her family knew, it was the first time she had self-harmed in ages. Immy's dad, Ray, went straight to see her and tried to get her to come home with him, but she told him she wanted to stay, and that she had an appointment with one of her support workers the following day. On 31 December, Louise and Ray went to spend the day with her in Brighton. They returned to Bognor Regis with Whitney because Immy was going to a New Year's Eve party at a friend's house in nearby Shoreham-by-Sea. Louise was woken about 5am by the mother of Immy's friend calling to say Immy had left unexpectedly, and without her coat and shoes. They had known Immy since she was a child, and were aware of her mental health problems. Louise phoned the police straight away and kept trying to ring Immy; Ray went out to look for their daughter, eventually driving to her flat in Brighton. When he arrived, the police and an ambulance were already there. Immy's devastated family is one of several that appear in a two-part Channel 4 documentary, Poisoned: Killer in the Post. It is based on an investigation by the Times journalist James Beal, which started after he was contacted by David Parfett, whose son Tom also died after taking a substance he bought online. The documentary shows the impact on vulnerable people of a pro-suicide forum where methods were discussed, including signposting to a Canadian chef, Kenneth Law, who Canadian police believe shipped about 1,200 packages of poison around the world. In the UK, the National Crime Agency has identified 97 potential victims. Law is awaiting trial in Canada, charged with 14 counts of murder – the dead were in the Ontario area and between the ages of 16 and 36 – but is pleading not guilty. About five months after Immy's death, the police told Louise and Ray that they had been given a list of names of British people linked to Law, and Immy was on it. They were doing checks, Louise says the police told her, to see who on the list was still alive. Louise would like to see Law extradited to the UK, though she knows this is unlikely. For a decade, she and her family went through heartbreaking effort to try to keep Immy safe. 'And then it's someone online. You fear the man on the corner, don't you, but not the man you can't see?' And she would like to see more regulation of sites that can be harmful to vulnerable people. 'The [government] are allowing them; no one's stopping them from doing it.' The site Immy is believed to have accessed is now under investigation by Ofcom; as of 1 July, the site was no longer accessible to people in the UK. A journalist had showed Louise the site, and she was shocked at how accessible it was. 'It wasn't even on the dark web,' she says. 'I was just shocked that something like that is just there. How is it even allowed?' Vulnerable people who are struggling understandably might want to find others who are feeling the same, but the site encourages and facilitates suicide – methods are discussed and tips swapped, and the 'goodbye' posts are met with congratulatory messages. As for Law, Louise says: 'I hate him. Hate the sound of his name, hate seeing his face.' Immy was always a fighter, Louise says. She had been born six weeks early and spent her first couple of weeks in hospital. The fourth of her five children, Immy had siblings who doted on her. 'She was just beautiful,' Louise says of Immy as a baby. 'She was so good and happy; everything about her was just perfect.' The family found out that Immy was profoundly deaf when she was 18 months old, though Louise suspected it already (one of her older children also has hearing loss, though not to the extent Immy did). Having a child with additional needs meant they spent a lot of time together. When Immy was three, she had cochlear implants, which involved trips to Great Ormond Street hospital in London every few weeks. She was happy at school, Louise remembers. It was a mainstream school but with a unit for the several deaf children there at the time. Then, when Immy was about 13, Louise noticed a change in her. Some of her deaf friends had left, and Immy stopped seeing other friends. 'You just thought: 'Typical teenager', until one day I saw cuts on her legs and I realised that there was something going on,' says Louise. She had been running away from school, and was clearly unhappy there. She had an appointment with the Child and Adolescent Mental Health Services but refused to go, then took her first overdose shortly before she turned 15. 'I thought she was dead at that point,' says Louise. 'Reality hits – this is really serious.' The National Deaf Children's Society helped Louise advocate for Immy at school, and find her a place at a leading school for deaf children, but it took a while, and Immy's mental health was deteriorating. After school one day, Louise could hear her in the bathroom and became worried about what she was doing, but couldn't get her to come out. Immy's older sister went in and found she had cut her arm badly. 'I just remember her face and her saying, 'Mum, you need to get her to hospital straight away.' I was constantly scared of what she was going to do.' There were other suicide attempts. Ray is a roofer and Louise had worked part-time in a shop, around looking after the children, but she gave that up to be there for Immy. 'If she was at home, you wouldn't leave her for second,' she says. Immy was in and out of children's mental health units and then got a place in a unit for deaf children in London. 'We would go up two, three times a week to visit and she was doing really well, but she could only stay there until she was 18,' says Louise. Once Immy was discharged, Louise says there was no follow-up care and she was instead put on unfamiliar medication, which she had a terrible reaction to. 'We ended up right back where we were. She was in her room smashing things over her head, blood everywhere.' The following year, Immy was back in psychiatric hospital, where she would be for the next four years. The family hoped it would be the start of Immy getting better, but it was also, says Louise, 'four years of hell. We just didn't know when you were going to get a phone call.' On the weekends she was allowed home, Louise would sleep in her room with her 'because I was so scared of what she'd get up and do'. Immy had been diagnosed with emotionally unstable personality disorder, PTSD and other conditions including depression and anxiety. There were periods when she was well and she seemed happy; she had a girlfriend for a while. 'She'd have really good days; you'd be able to go on holiday and have fun times. But you just never knew when her mind was going to suddenly hurt herself, and she didn't know. That was the scary thing. She'd just dissociate.' Starting a TikTok account in 2020 helped her, Louise says. 'It took her mind off things. Obviously, she was still really poorly. She'd have her good days and bad days. But I think because of the followers that grew, she felt she could help other people. As her followers grew, her confidence grew, and I think she felt as if she'd finally found something that she could do.' It helped her embrace the deaf and LGBTQ+ communities and gave her a sense of identity. 'She felt as if she belonged, whereas she never really knew where she belonged.' Immy showed her followers what life in a psychiatric hospital was like, and was open about her struggles. But she could also be joyful, and often got her family involved, usually her mum. 'You'd be sat in the evenings, and she'd say, 'Mum: I've got an idea – I want you to be in it.' I loved watching her laugh.' Immy was getting brand and charity collaborations, and positive messages from people who said she'd helped them. 'She just couldn't believe it, and we were just so excited for her,' says Louise. She was desperate to try to live more independently, even though Louise thought she wasn't ready to leave hospital. 'She was determined. She'd been in there for four years; she wanted out, she wanted a normal life.' It was a worry, she says, having Immy live an hour away in Brighton, and she would video-call her often – again and again if she didn't pick up. 'She didn't want me to keep worrying. She was like, 'Mum: I'm 24 – let me have my life.'' And she seemed to be doing well, though Louise could never relax. Early in 2022, Immy took an overdose. Nine months after that, in November, she told her support worker she had been on a pro-suicide forum and had bought poison from it. Louise didn't know about this until just before the inquest. The police went to do a welfare check on Immy, but didn't take a British Sign Language (BSL) interpreter – something Louise was familiar with in all the years of trying to get Immy the care she needed. She would go to see doctors with her, she says, and there would be no interpreter. Louise would have to accompany Immy, even when Immy didn't want her to, so that she could explain things to her. After that police visit, Immy wasn't seen by a mental health professional for several weeks. A few days after Christmas with her parents, Immy harmed herself and went to hospital but left before being seen by the mental health team. She told her parents that she'd been in hospital, and Ray immediately went to see her. 'We didn't know how bad she was,' says Louise. 'The plan was that he was going to bring her home, but she said she wasn't coming back.' Of course they were alarmed, but sadly this wasn't out of the ordinary for Immy. 'She self-harmed a lot. That was her coping mechanism. We had no clue that anything else was going on.' Immy had sent a text to her support worker, saying she thought she needed to be admitted to psychiatric hospital and that she 'could easily go to the last resort' even though she didn't want to. In another message to her psychologist the following day, she said she planned to take poison, but also said she didn't have any (she did – it was later discovered she had already bought some online). She agreed to be admitted to a mental health crisis facility, but that didn't happen that day. A meeting that she was supposed to have with her care coordinator also didn't happen. The inquest found failings in mental health care contributed to Immy's death. The coroner also highlighted systemic challenges to deaf patients, particularly the shortage of BSL interpreters. With grim irony, the inquest itself had to be adjourned at one point because of a lack of interpreters. Louise says the family has received no apology. The trial of Law isn't due to start until early next year, and he has been charged only over deaths in Canada. She says she feels stuck. 'I always feel as if I'm waiting for the next thing. It's just hard.' She likes to talk about Immy, but she finds it hard to watch her videos. 'The dogs start crying when they hear her voice, especially Whitney – she still recognises Immy's voice, and then that upsets me.' There are some lovely videos of Immy and her mum together, including the two of them singing and signing You Are My Sunshine – the first song, Immy wrote, that her mum taught her with sign language. She touched a lot of people in her short life. It has helped to receive messages from people who were helped by Immy's videos and her work on deaf awareness and mental health, says Louise. 'I've had some that said: 'She basically saved my life.'' Poisoned: Killer in the Post is on Channel 4 at 9pm on Wednesday 9 and Thursday 10 July For more information on online safety for young people, visit the Thomas William Parfett Foundation and the Molly Rose Foundation In the UK and Ireland, Samaritans can be contacted on freephone 116 123, or email jo@ or jo@ In the US, you can call or text the National Suicide Prevention Lifeline on 988, chat on or text HOME to 741741 to connect with a crisis counselor. In Australia, the crisis support service Lifeline is 13 11 14. Other international helplines can be found at


Sky News
2 hours ago
- Sky News
'Trust and confidence lost' over grooming gang failures in Manchester, watchdog warns
Despite making "significant improvements", Greater Manchester Police (GMP) has lost the "trust and confidence" of some victims of grooming gangs, according to a report by the police watchdog. Michelle Skeer, His Majesty's Inspector of Constabulary, said that since 2019, when GMP started to review its non-recent child sexual exploitation investigations, "the force has improved its understanding and approach to investigating allegations of child criminal and sexual exploitation". The document, published today, said police have live investigations into "multi-victim, multi-offender" child sexual exploitation inquiries, involving 714 victims and survivors, and 1,099 suspects. Grooming gangs scandal timeline 2:00 But despite recording improvements, a report by His Majesty's Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) also identified: • Various training gaps within the investigation team • Lack of consistency in evaluating case files between social care, health and police • Failures to initially support victims meant they had "lost trust and confidence" in police The report was commissioned by the Mayor of Greater Manchester Andy Burnham in 2024 to evaluate whether police, councils and health services can protect children from sexual exploitation in the future. Its release comes days after Sir Keir Starmer announced he was launching a new national inquiry into grooming gangs after previously arguing one was not necessary, 1:40 The findings were issued as the final part of the CSE (child sexual exploitation) Assurance Review process which started in 2017. The first three reports examined non-recent child sexual exploitation in Manchester, Oldham and Rochdale. Mr Skeer said that the force has been trying to improve its service to those who have experienced sexual exploitation, but previous failings have badly affected trust in GMP. He said: "For some, trust and confidence in the police had been lost, and the force would not be able to rectify their experiences. "It is vital that improvements are led by victims' experiences, and if they do come forward, they are supported, protected and taken seriously." A recent report by Baroness Casey found a significant over-representation of Asian men who are suspects in grooming gangs in Greater Manchester, adding though authorities are in "denial" more needs to be done to understand why this is the case. 6:52 Inspectors also said there were "training gaps" in some investigation teams and issues with data sharing, with local councils sometimes not willing to provide detectives with information, leading to "significant delays in investigations" into grooming gangs. It cites problems with intelligence provided by Manchester City Council, which took months to arrive and "was so heavily redacted that some pages contained only a few words", the report said. GMP is the only force in the country to set up a dedicated team to investigate grooming gangs. Called the Child Sexual Exploitation Major Investigation Team (CSE MIT) it has about 100 staff and a ringfenced budget. In October 2024, the force told inspectors there were 59 live multi-victim, multi-offender child sexual exploitation investigations, of which 13 were being managed by the CSE MIT. The report adds: "The force fully accepts that it made mistakes in the past. "It has taken positive and effective steps to learn from these mistakes and improve how it investigates recent and non-recent child sexual exploitation." Separately, the Baird Inquiry published in July 2024 found officers at GMP were abusing their power - making unlawful arrests, unlawful and demeaning strip searches, sometimes treating victims as perpetrators, and traumatising those who have suffered sexual abuse or domestic violence.


Times
2 hours ago
- Times
Lenders must probe joint borrowers for signs of exploitation
Economic manipulation as a form of domestic abuse has attracted rising recent attention, but fears remain that the law is not protecting the most vulnerable. The Supreme Court highlighted the 'damaging effects' of the problem in a case ruling last month that a bank had a duty to investigate whether a woman faced undue influence from her partner when the couple took out a mortgage that would be used partly to pay off his debts. The judges ruled unanimously that staff at One Savings Bank knew that money loaned to allow Catherine Waller-Edwards to remortgage her home would be used in a way that did not benefit her financially and it should therefore have checked to determine whether Nicholas Bishop had put her under undue influence.