
Best used family car UK: I'm a used car pro, THIS is how to get your dream family car
KIDS are a privilege, but it doesn't always feel that way when you're trying to park your car and everyone is screaming at you.
Unless you're in the centre of London, a family car is a vital expense, but when time and money are tight, what should you buy?
7
The best family car should be affordable, reliable and practical. You can spend anything from a few thousand pounds to an average annual salary on a family car.
You'll need to choose wisely to avoid getting stuck with something that won't work for you and your family.
I've driven and owned a wide variety of family cars, from an 8-seater camper van to a compact SUV and am happy to share my insights into what makes a good (and bad family car).
We can't stop the kids screaming, sand getting everywhere and running out of space if your next pregnancy involves triplets, but here's our choice of the best family cars.
READ MORE USED CARS
Used family cars: What is a family car?
There's no definition of a family car in any book that we can find, but common sense suggests these things are essential to families:
Most family cars have 5 doors with enough space in the rear for kids' car seats
Decent boot space for prams, shopping, bikes and any other hobby you can think of
A high NCAP safety rating (they're the most precious thing you'll ever have to protect, after all)
Large families (those with more than three children and two adults) will need a people carrier
Your family will have its own list of requirements. In fact, before buying a used family car, it's a good idea to write these down as it can help you in your search.
Is it safe to buy a used family car?
Used cars should be just as safe as buying a new car. You can check out the NCAP rating of how safe any car is
Most read in Buy
Be aware that the ratings have recently changed and are *really* strict. Even a 4-star rating can be much stronger and safer than older cars.
What's important is to buy one from a dealer that you can trust.
This will ensure that your car is safe and ready to go, with most used cars sold with a brand new MOT with all issues sorted out.
Where can I buy a used family car?
Starting to search for a family car?
When you buy from a Sun Motors dealer, you've got the confidence you're getting a car that has been checked over by a professional. You'll also find that many dealers offer warranties, too, giving you protection if anything does go wrong.
Yes, you'll pay a premium when you buy from a dealer. For our money, it's worth it.
How can I pay for a family car?
After your house, a car is probably the second biggest expense a family faces. If you've got thousands of pounds hanging around, move on. For everyone else, here's how you can access affordable finance from Sun Motors for your family car.
7
Fill out some details online and you'll get an indication of how much you can borrow, your personalised interest rate and monthly repayments.
Once you've an accurate figure of what you can borrow, take some time to review your household budget and ensure everything is affordable.
While it's tempting to go for a top-of-the-range motor, we know you'll have expenses as a parent. Plus, your car is going to get wrecked anyway.
You're better off borrowing a little less and saving any extra for the sports car when you hit middle age and the kids have left.
Best family cars for sale on Sun Motors
This is an entirely subjective list of the best used family cars for sale in the UK today.
Remember, your family will have its own unique needs, so take time to choose a car that works for you
Best all-round family used car: Skoda Karoq
7
Model: Skoda Karoq
If you want a family car that will deliver 10 years or more of reliable motoring, the Skoda Karoq is our choice.
The family-friendly SUV delivers on the road with fantastic visibility and excellent in-car extras.
Driving is quiet, fuel economy is high and handling is light, making it a breeze to navigate in tight spaces outside the school or in the supermarket car park.
It's bigger than the Kamiq, which comes in handy when heading away on family holidays or carrying larger loads.
Skodas are known for reliability and can clock up high mileages if looked after.
Whether you're ferrying your newborn baby back from the hospital or picking them up after their first time at the pub, the Karoq is our choice.
We'd go for the petrol-engined
Best 7-seater family car used: VW Multivan
7
Model: VW Multivan
It's not cheap, but the VW Multivan is a brilliant choice for those with a big family.
It's everything you expect from a VW, including a bullet-proof diesel engine (if you want that) and exceptional build quality.
The internals are great too.
There's nothing like the Multivan in the sector, says
It doesn't feel like a van at all, which is great – especially if you're driving (as we do) in the city a lot.
You'll need fairly deep pockets as the Multivan isn't cheap. This petrol-powered Volkswagen Multivan 1.5 TSI comes in at £35,990. But as it's a VW, used values will hold up well.
Buying a used car? Find cars for under £200 on Sun Motors
Best affordable family car UK used: Dacia Sandero Stepway
7
Model: Dacia Sandero Stepway
The Dacia Sandero is the best-selling car in Europe. Dacia started as a challenger brand, but its no-nonsense approach to motoring is winning fans across the continent.
It's a pretty simple car, which works in its favour as there's less to go wrong.
The turbocharged 0.9 litre engine is surprisingly good, because the car is so light.
It's not fast or big, but it's economical and affordable. We prefer the Stepway model because it features an elevated driving position that gives a great view of the road.
It's a fairly joyless driven but it's quiet, easy to handle and powerful enough. The interior features a lot of plastic, which is easy to clean and maintain. Trust us, you'll welcome that.
Oh, and you can buy one like this 2017 model Dacia Sandero Stepway for less than £5,000.
Best used small family car: SEAT LEON
7
Model: SEAT LEON
The SEAT LEON is basically a VW Golf, but a bit cheaper. The FR model (our choice) features a much more refined in-car experience, although the suspension can feel a little hard to some.
The LEON isn't an out-and-out family car like, say, the Skoda Octavia is.
That can be a plus point. Once you've dropped the kids off at school you can (almost) convince yourself you're driving a cool hatch (if you ignore the car seats in the back).
You'll struggle to get two growing teenagers in the back, but it's still a great small family car. This 2019 SEAT LEON 1.5 TSI EVO FR is a snip at £10,495.
Best used family car under 10k: Ford Focus
7
Model: Ford Focus
This should really be the Dacia Sandero as that's available for much less than £10,000, but as we've already featured it, we'll go for the next favourite: Ford Focus.
It couldn't be a family car list without the Focus. It's such a familiar sight on the roads because it's just such a practical and functional car, as you'd expect from a Ford.
There are far too many options and variations to list, but if you're looking for a cheap family car, check out this beautiful blue Ford Focus 1.0T EcoBoost Titanium for a few quid under £8,500.
Family car FAQs
What to check when buying a used family car?
We've written about
A hatchback might provide enough space for a baby car seat, but it'll be uncomfortable as your toddler rapidly turns into a teenager, for example.
Before buying a family car, sit down and list the essential things you need from a car. Five seats, solid safety rating, reliable engine and a full service history are pretty standard.
But what does your family need? Write a list and make a plan for your new car purchase.
What options do I have to pay for my new car?
You can pay cash for a car using a debit card or, if your limit is high enough, buy it with a credit car.
Most of us will use finance, including HCP or PCP. These are two different loan agreements that split the cost of car repayments over a set period (usually 60 months).
It's easy to secure finance for your new family car with
Apply for
Can I get car finance if I have poor credit?
Yes. Sun Motors' finance partner specialises in providing access to credit for those who may have been denied finance in the past.
You can use the
In less than 60 seconds, you'll be able to see whether you're eligible for finance, your personalised interest rate and monthly repayments.
If you're happy to go ahead, provide us with some more details and you can start shopping for that new family car.
Buying a used car? Check out
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The Irish Sun
13 hours ago
- The Irish Sun
The FASTEST selling used cars on Sun Motors, our used car expert reveals how YOU can get your hands on it
SEARCHING for a new car? Blink, and you'll miss any on the official list of the fastest-selling cars on Sun Motors. The list represents some of the most in-demand small cars, SUVs and family vehicles on the market. Advertisement 5 It's been created by the experts at I'm a used car expert, and I'm going to give you my view on three of the best used cars on this list. Even better, if you find one you like, This is why Sun Motors is quickly becoming the best place to buy a used car in the UK. Advertisement READ MORE USED CARS It's simple to use and connects buyers with hundreds of the UK's top dealers. All the cars have been thoroughly checked before being put up for sale. You can also access affordable finance deals. 5 Use the 60 second checker to see what you're eligible for within your own budget Here is the list of the UK's quickest-selling used cars on Sun Motors… READ MORE: Advertisement Most read in Buy Sponsored Sponsored Sponsored What used cars are selling the fastest? Here's a list of the fastest-selling cars on Sun Motors this year: Toyota Yaris Cross MG HS Mercedes EQA / EQC Tesla Model Y Audi Q2 Hyundai Tucson VW T-Cross Cupra Formentor Mercedes A-Class Ford Puma VW T-Roc Fastest-selling used cars UK: Driven and tested Sadly, I haven't driven all the cars on this list, but I have driven some – and here are my views. Toyota Yaris 5 Model: Toyota Yaris Advertisement This cool, compact and convenient city car is a huge seller on It's reliable, affordable and easy to drive, with the short wheelbase and compact design making it a doddle to potter about and park. It's a The biggest selling point is the fact it does a quite incredible 70 miles to the gallon. Buying a used car? Find cars for under £200 on Sun Motors Advertisement The ride quality is good, too. It's perfect for short journeys and city spins. It's a compact can, and 'larger individuals' may struggle for space in the front (or get stuck in the back). The petrol-electric hybrid engine (like the one in this 2021 Yaris ICON) is no slouch and easily manages motorway cruising speeds. If you want better performance, go for a GR Sport model. Ford Puma 5 Model: Ford Puma Advertisement We're old enough to remember the iconic Steve McQueen advert for the original Puma. This compact SUV-style car is more aggressive-looking and comes packed with more features. It's a little less fun than the original, but it's a perfect and practical family car. Starting with the looks, the Ford Puma is more angular and aggressive than the original, but we like the big grill and rounded headlights. The in-car experience is great, with lots of modern gadgets and gizmos like the large panel touchscreen, making it feel like you've invested well. Advertisement Despite some negative reviews, pre-2024 versions feel reassuringly well-made for a Ford, as well. Ford announced the petrol model Puma would be phased out in 2024. You can still get them, like this stunning red On the road, it's confident and capable, as you'd expect. The 1.0-litre 3-cylinder turbocharged petrol engine isn't hugely exciting, but it's a family car, so sit back and enjoy the ride. MINI 5 Advertisement Model: MINI Everyone knows the MINI is a cool car, and it continues to sell by the bucketload. The styling is iconic and remains a favourite among all types of drivers. There's no one Mini, there's a huge amount of variation, with the standard MINI coupe, convertible, Cooper and Clubman all having huge numbers of fans in the market. Advertisement All minis sell well, because they're a huge amount of fun to drive. Step (or slide ) into a Mini and you instantly feel at home. The driving position is comfortable, albeit quite low down. It's ergonomically designed with every dial, switch, lever and pedal (thankfully) where you expect it to be. There are too many model variations to provide a review of any one particular engine configuration, but that's not a problem because they're all good. The enduring popularity of the MINI means prices hold up well. You'll also find lots on the market (with Advertisement Find Your Next Car by What You Can Actually Afford Sun Motors has created the UK's First Finance-First Marketplace * Finance Powered by DSG Finance who are a Credit Broker Not A Lender. Representative 12.9%. Your rate may differ depending on individual circumstances You can check in less than 60 seconds if you are eligible for financing, and then search for your dream used car within your monthly budget. Here's how... Soft credit check , with no impact on your score 60-second decision , get a real finance decision in less than a minute Instant match , only see cars that fit your real budget AI-powered help , get tailored advice, suggestions, and instant answers from an AI advisor called Theo Find out what you can afford in just 60 seconds Used bar buying FAQs What do I need to apply for car finance? To apply for car finance, you'll need to have information about yourself, including your date of birth, address and income. Our finance provider will do a soft check to get an understanding of what you could borrow. When you find a car and agree on a price, you'll need to submit a full finance application. At this stage, the lender will require additional information, including identification and proof of income. (They may ask for additional information, especially if you're self-employed.) This process should be over pretty quickly. Once your agreement is signed, sit back and wait for the keys to your new dream car. Can I apply for car finance if I've been denied credit before? Yes, you can. Firstly, when you apply for finance with Advertisement Our finance partner specialises in arranging credit for individuals who have been previously denied by high-street lenders. Car finance is secured against an asset, which offers lenders some protection, which means they may be more willing to lend. We can't make any promises, but apply to What to look for when buying a used car When buying a used car some of the things to look out for are mileage, service history, condition of the car body and internals, previous owners, known problems (that have hopefully been fixed) and price. We always recommend buying a car from a dealer. This way, your new car will have been checked and any issues sorted. It'll also come with a fresh MOT and a warranty, too. Advertisement When it comes to buying a used car, there's often no such thing as a bargain. Unless you know what you're doing, it's better to pay a little more for the peace of mind from buying from a dealer. What to look for when buying a used car When buying a used car, some of the things to look out for are mileage, service history, condition of the car body and internals, previous owners, known problems (that have hopefully been fixed) and price. We always recommend buying a car from a dealer. This way, your new car will have been checked and any issues sorted. It'll also come with a fresh MOT and a warranty, too. When it comes to buying a used car, there's often no such thing as a bargain. Advertisement Unless you know what you're doing, it's better to pay a little more for the peace of mind you get when buying from a dealer. What is good mileage on a used car? High mileage on a car doesn't necessarily scream AVOID like it used to. Modern cars can cope with high mileages. What they can't deal with is a lack of servicing, care and attention. When buying a car, always check that it's been serviced regularly, preferably by a main dealer. Advertisement Check out old MOTs and look for faults that may not have been fixed. If you're buying a high-mileage car, ask how the miles were done. Long motorway trips will put less pressure on the car than lots of short city centre stop-start drives. What are the best used models for reliability? According to the ever-reliable Lexus NX (2014–2021) Toyota Aygo X (2021–present) Mini Countryman (2017–2024) Audi Q2 (2016–present) Kia Picanto (2017–2024) Lexus ES (2018–present) Porsche 718 Boxster/Cayman (2016–present) Skoda Octavia Petrol (2013–2020) Mini Convertible (2016–2024) Tesla Model Y (2021–present) These are the ones that perform best in their test. Overall, most modern cars are much more reliable than the cars I grew up with. Advertisement Regularly service a car, drive it with care and ensure all issues are dealt with quickly, and you should get many thousands (and in some cases, hundreds of thousands ) of miles out of it. Motor Genius Group Ltd t/a Sun Motors is an Appointed Representative (FRN 960504) of The Compliance Guys Ltd who is authorised and regulated by the FCA (FRN 941360). We are a credit broker not a lender. We work with a select group of lenders and will receive commission. The full details of how the commission arrangements work will be provided before you proceed with any arrangement. Finance subject to status and income. Terms and Conditions apply. The advice we provide is not impartial due to our commercial relationships with lenders. ICO number [ZB640135]. Buying a used car? Check out


The Irish Sun
a day ago
- The Irish Sun
Best used family car UK: I'm a used car pro, THIS is how to get your dream family car
KIDS are a privilege, but it doesn't always feel that way when you're trying to park your car and everyone is screaming at you. Unless you're in the centre of London, a family car is a vital expense, but when time and money are tight, what should you buy? 7 The best family car should be affordable, reliable and practical. You can spend anything from a few thousand pounds to an average annual salary on a family car. You'll need to choose wisely to avoid getting stuck with something that won't work for you and your family. I've driven and owned a wide variety of family cars, from an 8-seater camper van to a compact SUV and am happy to share my insights into what makes a good (and bad family car). We can't stop the kids screaming, sand getting everywhere and running out of space if your next pregnancy involves triplets, but here's our choice of the best family cars. READ MORE USED CARS Used family cars: What is a family car? There's no definition of a family car in any book that we can find, but common sense suggests these things are essential to families: Most family cars have 5 doors with enough space in the rear for kids' car seats Decent boot space for prams, shopping, bikes and any other hobby you can think of A high NCAP safety rating (they're the most precious thing you'll ever have to protect, after all) Large families (those with more than three children and two adults) will need a people carrier Your family will have its own list of requirements. In fact, before buying a used family car, it's a good idea to write these down as it can help you in your search. Is it safe to buy a used family car? Used cars should be just as safe as buying a new car. You can check out the NCAP rating of how safe any car is Most read in Buy Be aware that the ratings have recently changed and are *really* strict. Even a 4-star rating can be much stronger and safer than older cars. What's important is to buy one from a dealer that you can trust. This will ensure that your car is safe and ready to go, with most used cars sold with a brand new MOT with all issues sorted out. Where can I buy a used family car? Starting to search for a family car? When you buy from a Sun Motors dealer, you've got the confidence you're getting a car that has been checked over by a professional. You'll also find that many dealers offer warranties, too, giving you protection if anything does go wrong. Yes, you'll pay a premium when you buy from a dealer. For our money, it's worth it. How can I pay for a family car? After your house, a car is probably the second biggest expense a family faces. If you've got thousands of pounds hanging around, move on. For everyone else, here's how you can access affordable finance from Sun Motors for your family car. 7 Fill out some details online and you'll get an indication of how much you can borrow, your personalised interest rate and monthly repayments. Once you've an accurate figure of what you can borrow, take some time to review your household budget and ensure everything is affordable. While it's tempting to go for a top-of-the-range motor, we know you'll have expenses as a parent. Plus, your car is going to get wrecked anyway. You're better off borrowing a little less and saving any extra for the sports car when you hit middle age and the kids have left. Best family cars for sale on Sun Motors This is an entirely subjective list of the best used family cars for sale in the UK today. Remember, your family will have its own unique needs, so take time to choose a car that works for you Best all-round family used car: Skoda Karoq 7 Model: Skoda Karoq If you want a family car that will deliver 10 years or more of reliable motoring, the Skoda Karoq is our choice. The family-friendly SUV delivers on the road with fantastic visibility and excellent in-car extras. Driving is quiet, fuel economy is high and handling is light, making it a breeze to navigate in tight spaces outside the school or in the supermarket car park. It's bigger than the Kamiq, which comes in handy when heading away on family holidays or carrying larger loads. Skodas are known for reliability and can clock up high mileages if looked after. Whether you're ferrying your newborn baby back from the hospital or picking them up after their first time at the pub, the Karoq is our choice. We'd go for the petrol-engined Best 7-seater family car used: VW Multivan 7 Model: VW Multivan It's not cheap, but the VW Multivan is a brilliant choice for those with a big family. It's everything you expect from a VW, including a bullet-proof diesel engine (if you want that) and exceptional build quality. The internals are great too. There's nothing like the Multivan in the sector, says It doesn't feel like a van at all, which is great – especially if you're driving (as we do) in the city a lot. You'll need fairly deep pockets as the Multivan isn't cheap. This petrol-powered Volkswagen Multivan 1.5 TSI comes in at £35,990. But as it's a VW, used values will hold up well. Buying a used car? Find cars for under £200 on Sun Motors Best affordable family car UK used: Dacia Sandero Stepway 7 Model: Dacia Sandero Stepway The Dacia Sandero is the best-selling car in Europe. Dacia started as a challenger brand, but its no-nonsense approach to motoring is winning fans across the continent. It's a pretty simple car, which works in its favour as there's less to go wrong. The turbocharged 0.9 litre engine is surprisingly good, because the car is so light. It's not fast or big, but it's economical and affordable. We prefer the Stepway model because it features an elevated driving position that gives a great view of the road. It's a fairly joyless driven but it's quiet, easy to handle and powerful enough. The interior features a lot of plastic, which is easy to clean and maintain. Trust us, you'll welcome that. Oh, and you can buy one like this 2017 model Dacia Sandero Stepway for less than £5,000. Best used small family car: SEAT LEON 7 Model: SEAT LEON The SEAT LEON is basically a VW Golf, but a bit cheaper. The FR model (our choice) features a much more refined in-car experience, although the suspension can feel a little hard to some. The LEON isn't an out-and-out family car like, say, the Skoda Octavia is. That can be a plus point. Once you've dropped the kids off at school you can (almost) convince yourself you're driving a cool hatch (if you ignore the car seats in the back). You'll struggle to get two growing teenagers in the back, but it's still a great small family car. This 2019 SEAT LEON 1.5 TSI EVO FR is a snip at £10,495. Best used family car under 10k: Ford Focus 7 Model: Ford Focus This should really be the Dacia Sandero as that's available for much less than £10,000, but as we've already featured it, we'll go for the next favourite: Ford Focus. It couldn't be a family car list without the Focus. It's such a familiar sight on the roads because it's just such a practical and functional car, as you'd expect from a Ford. There are far too many options and variations to list, but if you're looking for a cheap family car, check out this beautiful blue Ford Focus 1.0T EcoBoost Titanium for a few quid under £8,500. Family car FAQs What to check when buying a used family car? We've written about A hatchback might provide enough space for a baby car seat, but it'll be uncomfortable as your toddler rapidly turns into a teenager, for example. Before buying a family car, sit down and list the essential things you need from a car. Five seats, solid safety rating, reliable engine and a full service history are pretty standard. But what does your family need? Write a list and make a plan for your new car purchase. What options do I have to pay for my new car? You can pay cash for a car using a debit card or, if your limit is high enough, buy it with a credit car. Most of us will use finance, including HCP or PCP. These are two different loan agreements that split the cost of car repayments over a set period (usually 60 months). It's easy to secure finance for your new family car with Apply for Can I get car finance if I have poor credit? Yes. Sun Motors' finance partner specialises in providing access to credit for those who may have been denied finance in the past. You can use the In less than 60 seconds, you'll be able to see whether you're eligible for finance, your personalised interest rate and monthly repayments. If you're happy to go ahead, provide us with some more details and you can start shopping for that new family car. Buying a used car? Check out


The Irish Sun
18-06-2025
- The Irish Sun
Our rental car burst into FLAMES while we were sat in traffic – we escaped by the skin of our teeth
A COUPLE whose hire car unexpectedly caught fire within minutes while on holiday now want answers from the rental company - who they claim appeared "completely unbothered" by the frightening ordeal. Jenna Willcox, 41, and her partner, Matt Jackson, 39, were driving near Killorglin, a small town in County Kerry, Ireland, when their rented Peugeot 3008 began to emit white smoke and a terrible smell. Advertisement 4 A couple's hire car burst into flames while they were on holiday in Ireland Credit: Matt Jackson 4 A rented Peugeot 3008 started smoking and then suddenly ignited, sparking a nightmare for the holidaymakers Credit: Matt Jackson 4 It left the car reduced to a burnt-out shell Credit: Matt Jackson 4 Burnt-out wreck of hire car leaves couple demanding answers from rental company Credit: Matt Jackson Sensing a major issue, they quickly got out of the car and pulled most of their belongings out with them, including their suitcases. Moments later, the car was completely engulfed in flames, leaving them stunned. 'It literally happened within minutes, we were sitting in traffic outside this little town and smoke started coming out of the bonnet,' said Jenna, speaking exclusively to Sun Motors. 'It was pouring out, it was the worst thing I've ever smelt. I don't know what was on fire, but it smelled like hell.' Advertisement Read more Motors News The couple ran up the road to a nearby petrol station, watching in shock as the car they'd been sitting in was reduced to a burnt-out husk. 'I keep thinking, if the lock hadn't worked or if we hadn't been able to get away in time. 'Luckily, people around us were able to drive away - but what if we'd been inside a tunnel or stuck in traffic?' After the ordeal, the couple managed to get a bus back to their accommodation, expecting Enterprise, the company they'd hired the car from, to provide assistance - perhaps with an offer of compensation or a replacement car. Advertisement Most read in Motors Exclusive But Jenna says their response was slow and disorganised, with the company completely unprepared to manage the situation. She claims they were passed around and transferred to a vehicle recovery company, despite there being "nothing to recover." Cars & 30-tonne HGV collide in high-speed pile-up – but is all as it seems 'We literally spent the whole of the next day on the phone to Enterprise to get them to send us another vehicle - we thought the least they could do was send us another vehicle.' After speaking to Jenna, Sun Motors reached out to Enterprise. Advertisement A spokesperson for the company said: 'At Enterprise we aim to always deliver high-quality customer service. 'If incidents occur, we maintain consistent communication with the customer during and post-incident to provide ongoing support and keep them informed of progress. 'We believe that our actions in this case followed all necessary steps to resolve the situation.' However, Jenna and Matt vehemently disagree with Enterprise's assessment. Advertisement They claim that instead of offering immediate assistance, Enterprise told them they needed to return to the nearest outlet - some 100 miles away - despite the fact they no longer had a means of transport. How to deal with a vehicle fire If your car catches fire or emits smoke while driving, stop safely, evacuate all passengers and call emergency services. Leave the vehicle quickly, as electrical systems might fail. Use an extinguisher on small external fires only if safe, but don't put yourself at risk. Avoid opening the bonnet as it could worsen the fire, move away from traffic lanes, stand behind barriers if possible and keep a safe distance due to risks like toxic fumes, tyre explosions, or flying parts. Inform emergency services about the vehicle type and any flammable cargo, especially if it's an electric vehicle, as these require special handling. Most of all, prioritise your safety over saving the car. It was only after failing to find a taxi and making several further phone calls, they claim, that an employee eventually drove a replacement car to them. Enterprise disputes this claim, saying that it promptly offered transport to the customers. "It seemed like they had absolutely no contingency plan in place,' added Jenna. Advertisement 'Even if the car had broken down, you would think they'd have some sort of plan to bring us one. 'The whole thing with Enterprise, the whole way through, they were really bad at communication. 'They didn't apologise or ask us how we were - they didn't seem to care about any of that.' Jenna and Matt continued to chase a response from Enterprise after the incident happened in September. Advertisement 'Eventually, they got to the stage where they're like, 'Okay, we need to do an investigation into what happened.' 'But it was all from that perspective; what they were interested in was, was it our fault?' Jenna says they never explained or shared any details about the evidence they had - pointing out it was impossible to figure out what caused the fire since the car was completely destroyed. 'At this point, we were terrified, like, what if they think it's our fault? They could prosecute us or take us to court . There was no explanation or communication on what the consequences might be.' Advertisement Eventually, Enterprise concluded their investigation, finding that Jenna and Matt were not at fault. However, much to the couple's frustration, that was the end of the matter. When they contacted the Ombudsman group European Car Rental Conciliation Service (ECRCS), they said they were told by Enterprise that there was a complex investigation ongoing involving many departments. When the couple asked Enterprise about this directly, they claimed the company did not respond - which meant ECRCS said they were unable to act. Advertisement Eight months later, Zurich, Enterprise's insurance company, finally offered them £600 in compensation, later increasing it to £900. However, this failed to account for the ruined holiday, emotional distress and time spent resolving the issue. 'Sometimes when I drive home from work, it does go through my mind. 'You'll sometimes get a weird smell, and you don't know if it's your car or someone else's car, and it does go through my mind - what if it happens again? Advertisement 'Before this fire, I would have just been like, 'Don't be ridiculous, a car can't just catch on fire.' But now I know that it does happen for no reason. That does go through my mind, which is pretty horrible.'