Cross Hotels & Resorts Goes Live With The New Hotelchamp Booking Engine
Cross Hotels & Resorts has extended its digital partnership with Hotelchamp by becoming the latest brand to implement Hotelchamp's new Booking Engine. This milestone builds on an existing collaboration across Hotelchamp's Websites and Convert products, designed to optimise and personalise the online guest journey. Hotelchamp's Booking Engine is now live on 19 Cross Hotels & Resorts properties.
Already benefiting from a redesigned website and conversion-driven messaging, Cross Hotels & Resorts is now strengthening its direct booking channel with an integrated solution—designed to deliver a seamless, conversion-driven digital experience from browsing to booking.
Switching to the new Hotelchamp Booking Engine across all Cross Hotels & Resorts properties has been a game-changer. Speed is everything in today's digital world, and this platform delivers with almost zero loading time, making the booking experience seamless for our guests. It's incredibly easy to set up, intuitive for users, and perfectly optimized for mobile where most of our customers are booking from. The Booking Engine comes with secure, flexible payment options integrated. On top of that, the Hotelchamp team has been outstanding, very responsive and always ready to assist. It's a perfect fit for our brand and a key tool in driving more direct bookings. Ratchaya Termsilkanok, VP Strategy & Digital Transformation at Cross Hotels & Resorts
With properties across Southeast Asia and a growing global footprint, Cross Hotels & Resorts is known for blending local character with contemporary hospitality. This latest move reflects the group's continued focus on digital innovation, direct revenue, and elevating the guest journey from the very first interaction.
By introducing the Hotelchamp Booking Engine, the group unlocks key advantages: ultra-fast performance, intuitive user experience, mobile-first optimisation, secure payments, and full integration with their existing direct channel tools. The result is a conversion-driven, integrated digital experience that strengthens brand consistency and supports long-term direct booking growth.
Our long-standing relationship with Cross Hotels & Resorts continues to evolve in exciting ways. Seeing them adopt the Booking Engine is a testament to their forward-thinking strategy and our shared belief in shaping a more guest-centric digital experience. We're proud to support them across all key touchpoints of their direct channel. Kristian Valk, Founder and CEO of Hotelchamp
Designed by conversion experts, Hotelchamp's Booking Engine is the fourth product in Hotelchamp's suite of direct revenue tools. It offers one-page navigation, instant loading speeds, and advanced personalisation features, rivalling the power and sophistication of major OTAs. By bringing a seamless digital experience to guests, the Booking Engine empowers hoteliers to improve their direct revenue channels and strengthen customer relationships.
About Hotelchamp
Hotelchamp is a hospitality technology company founded in 2015 that has helped thousands of hoteliers get closer to their guests and increase their direct bookings. With innovation at its core and solutions that allow hotels to have full control of their direct channel, Hotelchamp is here to help hoteliers take back control of the guest experience.
Victoria Sweeney
Head of Marketing & Operations
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