SuperOps bets on agentic marketplace, AI revenue for growth
Responding to TOI's query, the company said SuperOps has seen consistent double digit growth year on year, driven by strong adoption in the US, UK, and EMEA markets. AI-led innovation has been a major contributor to this trajectory, the company said.
From ticket triage to alert remediation and client onboarding, the marketplace aims to simplify everyday IT workflows through smart, autonomous agents and will drive adoption.
Arvind Parthiban, CEO and co-founder of SuperOps, "With our marketplace, we are making AI real, useful, and scalable for MSPs. While global interest in AI is surging, Indian MSPs still face challenges moving from pilots to production, with many remaining stuck at pilot stage, and feel growing pressure to bring AI-powered solutions to clients.
SuperOps aims to bridge that gap."
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"In terms of future investments, we are continuing to expand our AI capabilities, partner ecosystem, and developer community, with a focus on building specialized agentic AI tools that directly solve MSP operational challenges," the company said.
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Regarding AI ROI, it said, "our early adopters have reported up to a 40% reduction in manual workload and measurable improvements in ticket resolution speed, operational efficiency, and customer satisfaction scores.
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The company also launched two community-based initiatives and announced a hackathon challenge inviting developers to build and showcase autonomous AI agents. Selected winners will be featured in the marketplace and stand to win from a Rs 8 crore prize pool.
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