Wheelchair user left on a plane for almost two hours after landing
Gardner criticised Heathrow Airport for its poor service towards disabled passengers, questioning why they should receive worse treatment than others, and noted similar incidents have occurred in the past.
According to Gardner, a Wilson James operations manager informed him that two of the five medical lifts had gone out of service overnight, contributing to the delay.
A Heathrow spokesperson apologised for the delay, citing a medical emergency that reduced available vehicles, and offered to cover the cost of Gardner's additional waiting time for his car as a gesture of goodwill.
Gardner praised the British Airways crew for their support, with the captain refusing to leave the plane while Gardner was still on board.
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