Henderson 911 honors dispatchers for Telecommunications Week
HENDERSON, Ky. (WEHT) – They may fly under the radar or behind the scenes, but 911 dispatchers are often the first to address a potentially serious situation. 'We have to be ready for an emergency at any given moment,' says Jordan Webb, Henderson 911 Director.
Webb has worked as the Henderson 911 Director for 5 years. In that time, she has heard thousands of calls ranging from the serious to the not-so-serious, yet her dispatch team remains ready for any situation. 'Our best opportunity is to help save a life, and that's what I kind of tell my dispatchers, is, you know, be ready to give CPR at any given moment,' says Webb. 'But, we also talk to a lot of elderly people who may have misdialed and we just need to help them get the right number.'
Webb is using National Public Safety Telecommunicators Week to celebrate her dispatchers, while also shedding light on the day-to-day. Prospective dispatchers train for 20 weeks before heading to Richmond, Kentucky for an additional 4 weeks of training. Henderson 911 consists of 3 to 4 dispatchers per shift, each working 12 hours. Webb says a common misconception is that dispatchers ask too many questions, however she says those questions can be crucial.
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'From taking the call to giving the call out, all of the information fits together like a puzzle,' explains Webb. 'All of the questions that we ask, sometimes, will later help with an arrest in court. So it's very important information that we take and that we ask that can later help get the conviction that's needed to put away a bad person.'
That teamwork is necessary, but this week, the spotlight is on those on the other end of the call. 'Your worst day is our every day. And after the emergency is over with, a lot of people don't think back on who answered the 911 call,' says Webb. 'That was our people. So this is just the opportunity for us to kind of thank our people.'
Henderson 911 honors dispatchers for Telecommunications Week
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