‘Hope Rest Of Plane Works': Air India Passenger Complains Of Broken Business Class Seat
In the photo, a rectangular panel had come off the business class seat that she had booked.
A former NITI Aayog official has complained to Air India, expressing dissatisfaction about an unpleasant experience while flying business class in an aircraft of the Tata Group-owned airline.
Urvashi Prasad, a former NITI Aayog director, shared two photos on X, showing a broken seat which she claimed was from her Air India AI2996 Bombay to Delhi flight.
In the photo, a rectangular panel had come off the business class seat that she had booked.
'Broken seats in business class in Air India flight AI 2996 Bombay to Delhi… can only hope the rest of the plane is working," Prasad, the only lateral entrant to work with three successive vice chairpersons at the NITI Aayog, said in the post on X.
Broken seats in business class in @airindia flight AI2996 Bombay to Delhi..can only hope the rest of the plane is working.. pic.twitter.com/jRVzwmORDc — Urvashi Prasad (@urvashi01) April 27, 2025
Responding to her post, Air India said that they will look into the matter. 'Dear Ms Prasad, we're concerned to note this. Your feedback is important to us, and we'll make sure it gets addressed promptly," the airline replied.
Air India has faced frequent passenger complaints about service deficiencies, while also urging the press to refrain from maligning the reputation of the airline without corroborating facts.
First Published:
April 28, 2025, 09:53 IST
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