‘Hope Rest Of Plane Works': Air India Passenger Complains Of Broken Business Class Seat
In the photo, a rectangular panel had come off the business class seat that she had booked.
A former NITI Aayog official has complained to Air India, expressing dissatisfaction about an unpleasant experience while flying business class in an aircraft of the Tata Group-owned airline.
Urvashi Prasad, a former NITI Aayog director, shared two photos on X, showing a broken seat which she claimed was from her Air India AI2996 Bombay to Delhi flight.
In the photo, a rectangular panel had come off the business class seat that she had booked.
'Broken seats in business class in Air India flight AI 2996 Bombay to Delhi… can only hope the rest of the plane is working," Prasad, the only lateral entrant to work with three successive vice chairpersons at the NITI Aayog, said in the post on X.
Broken seats in business class in @airindia flight AI2996 Bombay to Delhi..can only hope the rest of the plane is working.. pic.twitter.com/jRVzwmORDc — Urvashi Prasad (@urvashi01) April 27, 2025
Responding to her post, Air India said that they will look into the matter. 'Dear Ms Prasad, we're concerned to note this. Your feedback is important to us, and we'll make sure it gets addressed promptly," the airline replied.
Air India has faced frequent passenger complaints about service deficiencies, while also urging the press to refrain from maligning the reputation of the airline without corroborating facts.
First Published:
April 28, 2025, 09:53 IST
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Hindustan Times
3 hours ago
- Hindustan Times
Air India tells pilots to ensure adherence to rules in annual test
New Delhi: Air India has asked its pilots to ensure rules are followed during their mandatory annual test, officials told HT on Sunday. Air India tells pilots to ensure adherence to rules in annual test In an internal email to the pilots, seen by HT, the airline also informed them that it is upgrading its training and rostering software. The internal email, sent by the director training late night on Saturday, is a notice to all pilots stating that the airline is upgrading the CAE system. CAE, a Canadian simulator company, is a pilot training management platform used by airlines. The notice read, '..This step is being introduced as an additional mitigation measure, while our planning teams continue to monitor the process closely as well…' 'Pilots have been asked to double-check their assigned trainer for Annual Line Route check (ALC) against their previous ALC record,' one of the officials aware of the development said. ALC is a yearly flying test for pilots where a senior trainer flies with them during a regular flight to see how they perform. The test is done on an actual flight. A comment from Air India was awaited till the time of going to press. A second official aware of the matter however, said that the software upgrade triggered the email to the pilots. 'Civil Aviation Rules (CAR) mandate the pilots to perform these annual tests with different trainers every year. Since the software is being upgraded, automated safeguards may not be fully functional and so manual verification has been requested from the pilots.' 'This is not related to the recent notices,' he insisted. This is part of its strategy to ensure norms are followed during such planned training - non compliance have triggered slew of notices from the aviation safety regulator, another official said. To be sure, India's aviation regulator on Wednesday issued four show cause notices to Air India for multiple violations of operational procedures and regulations on training cabin crew and managing their duty hours. The government, in its first meeting with the senior management of Air India including the Chief Executive Officer (CEO) Campbell Wilson received a detailed explanation of the airline's efforts towards maintaining safety, reviewed recent incidents, discussed fleet maintenance, and asked the airline to reassess its operations within a month. The move came amid heightened concerns over passenger safety and the operational standards being followed by both Air India and its low-cost subsidiary. 'The government, last week, ordered Air India to maintain the highest level of safety standards, after which it will review the airline's operations after a month,' another official said. These efforts are being made to ensure compliance and many more will follow. 'The airline is now taking more efforts,' he added.
Time of India
3 hours ago
- Time of India
TCS to axe 12,000 jobs; IT giant's biggest layoff ever
TCS to axe 12,000 jobs; IT giant's biggest layoff ever BENGALURU/MUMBAI: In what will be its biggest layoff to date, India's largest IT services company and Tata Group's most-profitable unit, TCS, will axe 12,261 jobs, which is approximately 2% of its workforce as AI-led disruptions and macro uncertainties affect business demand. TCS, chaired by N Chandrasekaran, had just over 6.1 lakh employees worldwide as of June. The company has been periodically restructuring its workforce in response to changing business dynamics and other factors. In FY15, it eliminated more than 3,000 jobs, representing about 1% of its total employee count. The latest job cuts will primarily affect mid-level and senior executives. This move marks one of the company's most significant strategic shifts: embracing AI, and letting go of employees who cannot be redeployed within the firm. The workforce reduction — long considered rare in the industry — underscores the tough demand environment, especially in the absence of large deals like BSNL. Industry observers see this as an early sign of a broader shift, where rising reliance on automation and margin pressures are driving companies to reduce employee costs. TCS said the restructuring initiative is aimed at transforming the company into a future-ready organisation. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Mini House for 60 sqm for Seniors with Toilet and Bath (Price May Surprise You) Pre Fabricated Homes | Search Ads Search Now Undo 'This includes strategic initiatives on multiple fronts, and while these changes are necessary for our growth and evolution, we understand the impact on our colleagues. We thank them for their service and are committed to supporting them through this transition,' TCS CEO K Krithivasan said in an email to employees. Phil Fersht, CEO of HfS Research, said the impact of AI is eating into the people-heavy services model and forcing the large providers to rebalance their workforces to maintain their margins and stay price competitive in a cut-throat market where clients are demanding 20-30% price reductions on deals. Other Tata Group entities, such as Tata Steel and Tata Motors, have also been cutting jobs periodically to lower costs and enhance profitability. In 2019, Tata Steel eliminated 3,000 jobs in its European operations. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
Mint
4 hours ago
- Mint
EVs versus hybrids: Niti Aayog enters the chat
Federal think tank Niti Aayog is examining the lifecycle emissions of electric, hybrid and conventional vehicles to determine which technology is the cleanest, two people aware of the matter said. The move comes at a time when automakers have crossed swords on providing hybrids the same incentives as pure EVs. The study, which began earlier this month, is likely to be completed over the next few months, the people cited above said on the condition of anonymity. Varying incentives for EVs and hybrids across states have sparked an intense lobbying in state capitals, even as the Centre remains neutral to technologies in the quest for clean mobility. 'The need for such a study arose as contrasting claims emerged after some studies claimed EVs are more harmful when the entire supply chain and recycling are taken into account," one of the two people cited above said on the condition of anonymity. Green tussle While Maruti Suzuki India and Toyota Kirloskar, which manufacture hybrid models, say they deserve clean mobility incentives, Tata Motors and Mahindra and Mahindra say they should be reserved for the zero-emission EVs they make. EVs have no tailpipe emissions; however, in 2023, a study by the Indian Institute of Technology, Kanpur, showed that their manufacturing, usage and scrapping emit more greenhouse gases than the same processes for hybrid or fossil fuel-based study also said EV charging required coal-fuelled power, adding to EVs' overall carbon vehicles run on a mix of fossil fuels and a battery, and strong hybrids do not have a charging port like EVs and plug-in hybrids. The Niti Aayog study will take into consideration the full life-cycle analysis (LCA) for all types of vehicles. 'That means all vehicles – two wheelers, three-wheelers, four-wheelers, public and cargo transport, everything – and it will also look at all fuel powertrains," said the first person cited above. State moves The Union environment ministry is assisting the study by holding meetings with various stakeholders, the second person added. Email queries to the NITI Aayog and the environment ministry went unanswered. Mint reported on 22 July that while the Centre has maintained its stance of supporting all forms of clean mobility, some states have put their weight solely behind EVs. In a recent amendment to its state EV policy, Chhattisgarh removed incentives for hybrid vehicles. On 22 July, the Delhi government also deferred the enforcement of its controversial EV policy to March 2026, according to a report by news agency PTI, citing transport minister Pankaj Singh. An earlier draft of the Delhi EV policy had proposed equal incentives for hybrids and electric vehicles. 'Analysing use cases of vehicles, as well as the location of the vehicles is critical in an LCA,"said Gurudas Nulkar, professor and director, Centre for Sustainable Development, Gokhale Institute of Politics and Economics. 'The results from an LCA of a vehicle in Delhi will be very different from that in, say, Pune. That is because of the location of the two cities—w dDelhi is located in a flat region, while Pune is at the foothills of the Western Ghats. These diverse geographies will impact fuel efficiency." Lifecycle emissions Experts also said an LCA includes the emissions of extraction and transport of crude oil in the case of fossil fuel vehicles, as well as emissions in mining of critical minerals for hybrid and electric vehicles. The LCA of a vehicle where its components are imported will be different from that of a vehicle where parts are sourced locally, said Nulkar, an expert in industrial sustainability and environmental management. 'Similarly, different use cases for vehicles will yield varying results. There may be some cases with hybrids coming on top, and some with electric vehicles coming on top. The data used for most LCAs is secondary data, but it is very important to vet that data with physical visits, for instance, to manufacturing locations."
