Online security risk: Half of older Kiwis writing down their passwords, study finds
123RF
A cyber security company says normalising discussions about scams will improve online security.
Research by software company Avast shows half of older New Zealanders still write their passwords on paper, while nearly a fifth of those with older relatives say they'd rather go to the dentist than help family members navigate the internet.
Avast spokesperson Stephen Kho told
Morning Report
young people should be talking to older relatives about cyber security.
"This is a cultural change we need to help change because there's often a lot of stigma and shame to being scammed."
Victims were often defensive and reluctant to take advice on strengthening their online security practices.
"What we need to do is change the narrative and make it common family every day conversations."
He said he received scam messages every day and by regularly discussing them with his relatives he could take away the embarrassment.
"Making that conversation normal and not shameful is a key thing we need to achieve here."
Kho said writing passwords on paper was a bad idea because it meant people opted for simpler passwords or the same one.
"Things are easy to guess ... You end up with very similar or the same passwords for your banking, for your tax, for your online shopping."
If the piece of paper was left somewhere or lost, people were left "totally exposed".
Hackers were getting clever and data breaches were occurring around the world on a regular basis.
"Whenever it happens these hackers will try to attack all other accounts using these same passwords.
"So the idea or best practice is to have complex and long passwords across all your different online accounts."
The best way to keep track of them was with a password manager and then the user would only have to remember one lengthy password to access the list.
Kho said the list would sync across all devices.
The study was conducted online within New Zealand by Dynata on behalf of Gen from 24 April to 9 May 2025 among 1001 adults ages 18 and older. Data weighted where necessary by age, gender, and region, to be nationally representative.

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