Nationwide EBT scam impacting Roanoke
Low-income individuals who rely on SNAP benefits for their grocery shopping are arriving at the check-out counter only to find their electronic benefit transfer (EBT) funds are missing.
Several local food banks say that scam is starting to have a big impact on their operations.
'If we've got more people on the list than we have food, then that means we have to limit just a little bit more of what they'd be getting,' said Darlene Lewis, executive director of the Hope Center in Roanoke, which provides one of several food banks across the city.
They have begun to receive calls from folks impacted by the scam, which will drive up demand on their limited supply.
'We will be getting the first person that was impacted by that [scam], and they told me they had seven children,' said Lewis. 'That's a heavy load to lift.'
That means people that have not been scammed, but who rely on local food banks for healthy food, could also be impacted.
As of Friday morning, at least 10 people in Roanoke have filed welfare fraud reports to Roanoke Police, stating their EBT funds were missing.
Roanoke City Benefit Manager Lindsey Campbell provided WFXR with this statement Friday, acknowledging that they are aware of the nationwide scam, and the fact that it is now impacting the local community:
The City of Roanoke Department of Social Services is aware of a nationwide EBT skimming/scam that has been happening for several months. While this issue has affected individuals across the country, it has also impacted some residents locally. This has resulted in stolen benefits for some users—some of whom recently noticed their accounts had been depleted after making purchases through certain online retailers.
Initially, local agencies were able to replace stolen benefits; however, as of December 20, 2024, we are no longer permitted to do so due to federal regulations. We understand this is a hardship for many affected individuals, which is why it is more important than ever to take precautions to protect your benefits.
Don't click on those road toll texts. Officials issue warnings about the smishing scam
We have always encouraged Supplemental Nutrition Assistance Program (SNAP) recipients to take precautions to protect their benefits. We advise EBT users to avoid utilizing third-party applications to manage their accounts and to be cautious when shopping online. The Virginia Department of Social Services (VDSS) has introduced a new card lock/unlock security feature to protect SNAP benefits. This feature helps safeguard customers' EBT cards from skimming and other fraudulent activities that attempt to steal card numbers and PINs. The ConnectEBT app is the only officially licensed app for Virginia SNAP EBT benefits.
Additionally, VDSS has directed local agencies to track instances of fraud and report where fraudulent transactions are occurring. This information could be used to help identify the source of the problem and potential solutions.
For more information or assistance, individuals are encouraged to contact their local Social Services office or visit the Virginia Department of Social Services website.
The fact that local and state agencies are no longer to reimburse stolen funds is what makes this scam so damaging.
'This is not like somebody misusing your credit card where you can dispute it and get the charges reversed,' said Julie Wheeler, president of the Better Business Bureau serving Western Virginia. 'These things, you don't get your money back.'
The BBB says the scam has been harder to prevent than many because criminals are using multiple methods to steal funds.
'We can't control that,' said Wheeler. 'How we can control that is by having our cards locked. Keeping them locked and only unlock them when you're using them.'
The BBB and Virginia Department of Social Services both say you can do that by downloading the Connect EBT app, which allows users to easily freeze their account.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
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4 days ago
Survivor of clergy sex abuse in Peru visits pope's hometown to call for more reforms
CHICAGO -- A Peruvian survivor of clergy sex abuse brought her public campaign for reforms to the American hometown of Pope Leo XIV on Thursday, saying he failed in investigating her case when he was a bishop in her home country and needs to step up now as leader of the world's Catholics. 'I've been quiet since the pope has been elected,' Ana María Quispe Díaz said in Spanish at a news conference in downtown Chicago. 'But I'm not planning to be quiet forever.' She appeared with members of the Survivors Network of those Abused by Priests. The advocacy group sent a letter to the pope on Thursday renewing demands for more accountability on clergy sex abuse complaints and released documents related to Díaz's case. The Associated Press doesn't name people who say they were sexually assaulted unless they consent to being identified or decide to tell their stories publicly, as Díaz has. She began speaking out on social media in 2023, and has faced threats and harassment in Peru because of it, SNAP officials said. Ahead of Leo's May election, SNAP filed a formal complaint against then-Cardinal Robert Prevost with the Vatican secretary of state, alleging he abused ecclesiastical power in his handling of two cases. Díaz said she is a victim in one of those cases which overlapped with Prevost's tenure as bishop of Chiclayo, Peru. According to the complaint filed in March by SNAP, Prevost's diocese didn't fully investigate in April 2022 when three women accused priests Eleuterio Vásquez Gonzáles and Ricardo Yesquén of sexually abusing them as minors. Díaz said Thursday that she had spoken briefly with Prevost on the phone in 2020, telling him how she was abused by Vásquez Gonzáles, but wasn't given assurances that much could be done. All three women spoke with Prevost in person in 2022 about both priests, according to Díaz. 'How much more damage can he do now that he is the pope?" she asked, speaking through a translator. But Prevost did everything he was supposed to do, according to the Chiclayo diocese and Vatican, including restricting the priest's ministry, sending a preliminary investigation to the Vatican's sex crimes office, offering the victims psychological help and suggesting they go to authorities, who archived the case because it happened too long ago. Pope Francis had a mixed record on responding to the clergy sexual abuse crisis, bungling a major case in Chile in 2018 before reversing course, ordering an investigation and apologizing to the victims. Ultimately, it became a turning point for how he directed the church to handle cases of priests sexually abusing children for the rest of his papacy. In these cases, the Vatican investigation found Prevost acted correctly in imposing preliminary restrictions on Vásquez Gonzáles while Peruvian authorities conducted their own civil investigation. The Vatican office archived the case for lack of evidence, then reopened it in 2023 after it gained traction in the media. Victims' groups are demanding an accounting from Leo. Meanwhile, his supporters say the Chiclayo case is being exploited by his opponents to undermine him after he made enemies by helping shut down Sodalitium Christianae Vitae, a scandal-plagued lay Catholic community in Peru. No one has accused Leo of abuse himself, nor of knowingly keeping confirmed abusers in public ministry, which has been the biggest issue affecting the Catholic Church recently. SNAP has asked for accused priests to be removed, which Díaz has sought as well. The organization provided copies of letters sent in July between Peruvian church officials and Díaz. In them, Peruvian church officials say Vásquez Gonzáles requested earlier this year 'to be dispensed from the obligations arising from his ordination as a priest and to leave the clerical state.' The process would take at least six months to complete, according to the letters. Díaz said that's too long. Fidel Purisaca, director of communications for the Diocese of Chiclayo, neither confirmed nor denied Vásquez Gonzáles' request. 'That is a confidential matter between the priest, the bishop, and the Vatican Dicastery,' he told The Associated Press in a WhatsApp message. The diocese said Yesquén was too sick to continue his ministry, and neither priest has commented publicly on the accusations. While in Chicago, Díaz did interviews with Spanish language media and for podcasts. She also appeared at SNAP's annual conference in Pennsylvania last week. Now 29 and a mother of two young children, Díaz said she still isn't always ready to talk about it. But she said something changed when her daughter turned 1. 'Everything came back to me about the abuse,' she said, wiping tears at times. 'I couldn't leave her alone. Since then it's been a real fight for me to be able to leave them alone.'
Hamilton Spectator
4 days ago
- Hamilton Spectator
Survivor of clergy sex abuse in Peru visits pope's hometown to call for more reforms
CHICAGO (AP) — A Peruvian survivor of clergy sex abuse brought her public campaign for reforms to the American hometown of Pope Leo XIV on Thursday, saying he failed in investigating her case when he was a bishop in her home country and needs to step up now as leader of the world's Catholics. 'I've been quiet since the pope has been elected,' Ana María Quispe Díaz said in Spanish at a news conference in downtown Chicago. 'But I'm not planning to be quiet forever.' She appeared with members of the Survivors Network of those Abused by Priests. The advocacy group sent a letter to the pope on Thursday renewing demands for more accountability on clergy sex abuse complaints and released documents related to Díaz's case. The Associated Press doesn't name people who say they were sexually assaulted unless they consent to being identified or decide to tell their stories publicly, as Díaz has. She began speaking out on social media in 2023, and has faced threats and harassment in Peru because of it, SNAP officials said. Ahead of Leo's May election, SNAP filed a formal complaint against then-Cardinal Robert Prevost with the Vatican secretary of state, alleging he abused ecclesiastical power in his handling of two cases. Díaz said she is a victim in one of those cases which overlapped with Prevost's tenure as bishop of Chiclayo, Peru . According to the complaint filed in March by SNAP, Prevost's diocese didn't fully investigate in April 2022 when three women accused priests Eleuterio Vásquez Gonzáles and Ricardo Yesquén of sexually abusing them as minors. Díaz said Thursday that she had spoken briefly with Prevost on the phone in 2020, telling him how she was abused by Vásquez Gonzáles, but wasn't given assurances that much could be done. All three women spoke with Prevost in person in 2022 about both priests, according to Díaz. 'How much more damage can he do now that he is the pope?' she asked, speaking through a translator. Following a protocol set by Pope Francis But Prevost did everything he was supposed to do, according to the Chiclayo diocese and Vatican, including restricting the priest's ministry, sending a preliminary investigation to the Vatican's sex crimes office, offering the victims psychological help and suggesting they go to authorities, who archived the case because it happened too long ago. Pope Francis had a mixed record on responding to the clergy sexual abuse crisis, bungling a major case in Chile in 2018 before reversing course, ordering an investigation and apologizing to the victims. Ultimately, it became a turning point for how he directed the church to handle cases of priests sexually abusing children for the rest of his papacy. In these cases, the Vatican investigation found Prevost acted correctly in imposing preliminary restrictions on Vásquez Gonzáles while Peruvian authorities conducted their own civil investigation. The Vatican office archived the case for lack of evidence, then reopened it in 2023 after it gained traction in the media. Victims' groups are demanding an accounting from Leo. Meanwhile, his supporters say the Chiclayo case is being exploited by his opponents to undermine him after he made enemies by helping shut down Sodalitium Christianae Vitae, a scandal-plagued lay Catholic community in Peru. No one has accused Leo of abuse himself, nor of knowingly keeping confirmed abusers in public ministry, which has been the biggest issue affecting the Catholic Church recently. SNAP wants this accused priest removed ASAP SNAP has asked for accused priests to be removed, which Díaz has sought as well. The organization provided copies of letters sent in July between Peruvian church officials and Díaz. In them, Peruvian church officials say Vásquez Gonzáles requested earlier this year 'to be dispensed from the obligations arising from his ordination as a priest and to leave the clerical state.' The process would take at least six months to complete, according to the letters. Díaz said that's too long. Fidel Purisaca, director of communications for the Diocese of Chiclayo, neither confirmed nor denied Vásquez Gonzáles' request. 'That is a confidential matter between the priest, the bishop, and the Vatican Dicastery,' he told The Associated Press in a WhatsApp message. The diocese said Yesquén was too sick to continue his ministry, and neither priest has commented publicly on the accusations. While in Chicago, Díaz did interviews with Spanish language media and for podcasts. She also appeared at SNAP's annual conference in Pennsylvania last week. Now 29 and a mother of two young children, Díaz said she still isn't always ready to talk about it. But she said something changed when her daughter turned 1. 'Everything came back to me about the abuse,' she said, wiping tears at times. 'I couldn't leave her alone. Since then it's been a real fight for me to be able to leave them alone.' ___ Associated Press writer Nicole Winfield in Rome and Franklin Briceño in Lima, Peru, contributed to this report. Error! Sorry, there was an error processing your request. There was a problem with the recaptcha. Please try again. You may unsubscribe at any time. By signing up, you agree to our terms of use and privacy policy . This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply. Want more of the latest from us? Sign up for more at our newsletter page .
Associated Press
4 days ago
- Associated Press
Survivor of clergy sex abuse in Peru visits pope's hometown to call for more reforms
CHICAGO (AP) — A Peruvian survivor of clergy sex abuse brought her public campaign for reforms to the American hometown of Pope Leo XIV on Thursday, saying he failed in investigating her case when he was a bishop in her home country and needs to step up now as leader of the world's Catholics. 'I've been quiet since the pope has been elected,' Ana María Quispe Díaz said in Spanish at a news conference in downtown Chicago. 'But I'm not planning to be quiet forever.' She appeared with members of the Survivors Network of those Abused by Priests. The advocacy group sent a letter to the pope on Thursday renewing demands for more accountability on clergy sex abuse complaints and released documents related to Díaz's case. The Associated Press doesn't name people who say they were sexually assaulted unless they consent to being identified or decide to tell their stories publicly, as Díaz has. She began speaking out on social media in 2023, and has faced threats and harassment in Peru because of it, SNAP officials said. Ahead of Leo's May election, SNAP filed a formal complaint against then-Cardinal Robert Prevost with the Vatican secretary of state, alleging he abused ecclesiastical power in his handling of two cases. Díaz said she is a victim in one of those cases which overlapped with Prevost's tenure as bishop of Chiclayo, Peru. According to the complaint filed in March by SNAP, Prevost's diocese didn't fully investigate in April 2022 when three women accused priests Eleuterio Vásquez Gonzáles and Ricardo Yesquén of sexually abusing them as minors. Díaz said Thursday that she had spoken briefly with Prevost on the phone in 2020, telling him how she was abused by Vásquez Gonzáles, but wasn't given assurances that much could be done. All three women spoke with Prevost in person in 2022 about both priests, according to Díaz. 'How much more damage can he do now that he is the pope?' she asked, speaking through a translator. Following a protocol set by Pope Francis But Prevost did everything he was supposed to do, according to the Chiclayo diocese and Vatican, including restricting the priest's ministry, sending a preliminary investigation to the Vatican's sex crimes office, offering the victims psychological help and suggesting they go to authorities, who archived the case because it happened too long ago. Pope Francis had a mixed record on responding to the clergy sexual abuse crisis, bungling a major case in Chile in 2018 before reversing course, ordering an investigation and apologizing to the victims. Ultimately, it became a turning point for how he directed the church to handle cases of priests sexually abusing children for the rest of his papacy. In these cases, the Vatican investigation found Prevost acted correctly in imposing preliminary restrictions on Vásquez Gonzáles while Peruvian authorities conducted their own civil investigation. The Vatican office archived the case for lack of evidence, then reopened it in 2023 after it gained traction in the media. Victims' groups are demanding an accounting from Leo. Meanwhile, his supporters say the Chiclayo case is being exploited by his opponents to undermine him after he made enemies by helping shut down Sodalitium Christianae Vitae, a scandal-plagued lay Catholic community in Peru. No one has accused Leo of abuse himself, nor of knowingly keeping confirmed abusers in public ministry, which has been the biggest issue affecting the Catholic Church recently. SNAP wants this accused priest removed ASAP SNAP has asked for accused priests to be removed, which Díaz has sought as well. The organization provided copies of letters sent in July between Peruvian church officials and Díaz. In them, Peruvian church officials say Vásquez Gonzáles requested earlier this year 'to be dispensed from the obligations arising from his ordination as a priest and to leave the clerical state.' The process would take at least six months to complete, according to the letters. Díaz said that's too long. Fidel Purisaca, director of communications for the Diocese of Chiclayo, neither confirmed nor denied Vásquez Gonzáles' request. 'That is a confidential matter between the priest, the bishop, and the Vatican Dicastery,' he told The Associated Press in a WhatsApp message. The diocese said Yesquén was too sick to continue his ministry, and neither priest has commented publicly on the accusations. While in Chicago, Díaz did interviews with Spanish language media and for podcasts. She also appeared at SNAP's annual conference in Pennsylvania last week. Now 29 and a mother of two young children, Díaz said she still isn't always ready to talk about it. But she said something changed when her daughter turned 1. 'Everything came back to me about the abuse,' she said, wiping tears at times. 'I couldn't leave her alone. Since then it's been a real fight for me to be able to leave them alone.' ___ Associated Press writer Nicole Winfield in Rome and Franklin Briceño in Lima, Peru, contributed to this report.
