TIME100 Most Influential Companies 2025: DoorDash
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Yahoo
4 hours ago
- Yahoo
California bakery paid extra $100K to DoorDash after being double-billed for 8 years — how to avoid delivery overcharges
La Patisserie, a celebrated family-run bakery in Cupertino, California, is renowned for its wide selection of European pastries and custom wedding cakes. One of the earliest local businesses to partner with DoorDash, it quickly became a customer favorite — earning a spot among the food delivery app's 'Most Loved' eateries. However, that all changed after the family discovered that DoorDash had been overcharging them on commission for nearly a decade — to the tune of more than $100,000. Don't miss Thanks to Jeff Bezos, you can now become a landlord for as little as $100 — and no, you don't have to deal with tenants or fix freezers. Here's how I'm 49 years old and have nothing saved for retirement — what should I do? Don't panic. Here are 6 of the easiest ways you can catch up (and fast) Robert Kiyosaki warns of a 'Greater Depression' coming to the US — with millions of Americans going poor. But he says these 2 'easy-money' assets will bring in 'great wealth'. How to get in now Neeka, whose last name was withheld for privacy reasons, is the manager at La Patisserie and she shared how it felt to discover the popular app had overcharged her family business. "We had trusted DoorDash — it was just an indescribable feeling," she told ABC 7 On Your Side. "It's a life-changing amount of money for anyone, but especially for a small business." What exactly did Door Dash do? The overcharges in commission fees went undetected for eight years until Neeka's uncle, who handles the family's accounting, spotted a discrepancy in their records two years ago. It turns out, DoorDash had been charging a whopping 30% commission rate, even though their contract stated it should be 13%. That amounted to more than $100,000. When the bakery first reached out to the tech company back in 2023, DoorDash acknowledged the error via phone and email and promised to make the situation right. However, their initial offer of reimbursement was a mere $42,000 — less than half of what the bakery had lost. Despite repeated attempts to follow up, DoorDash eventually stopped all communication with the family. In 2024, a DoorDash representative once again promised a full refund within 14 days. But that deadline came and went with no payment. Another eight months went by after that. "We've tried to contact DoorDash so many times — I mean, we have proof of all the call logs and email threads," Neeka said. '[But] we never got paid. It's so frustrating.' Frustrated, she contacted 7 On Your Side. After the team contacted DoorDash directly, the company finally refunded La Patisserie $100,000 within two days of hearing from the media outlet. Although the family pointed out that the refund did not initially include any interest or penalties for breaking their contract, 7 On Your Side confirmed that DoorDash agreed to cover the cost of interest and penalties for 'violating the contract' along with any other expenses accrued. Stay in the know. Join 200,000+ readers and get the best of Moneywise sent straight to your inbox every week for free. Delivery app commission rates — and how to avoid being overcharged DoorDash isn't the only platform that charges commissions. While these platforms can provide small businesses with visibility and sales, their commissions can eat into already thin profit margins — especially if errors go unnoticed for an extended period of time. Here's what the average restaurant owner can expect to pay in commission: DoorDash: Offers different plans with commissions ranging from 15% to 30%, depending on order volume, delivery zone, and marketing exposure. Uber Eats: Commission fees typically range from 15% to 30%, depending on whether the restaurant handles its own delivery or relies on Uber's drivers. SkipTheDishes (Canada): Charges around 20% to 30% per order and may charge additional fees for promotions or advertising. Partnering with delivery platforms can be helpful for business growth, but only if you understand the fine print. If you're considering allowing customers to order from a delivery app, here's how to avoid costly errors: Get the commission and terms in writing Make sure the commission rate, including services and billing cycles, are clearly outlined in your contract. Ensure it states whether the fees are flat rates or percentages and includes any discounts or promotional incentives you discussed with the platform. If there are processing fees or other hidden costs, make sure you understand them. Audit your finances regularly Don't wait until tax season to review your books. Set a monthly or quarterly schedule to verify that the commission rates match the contract. Pay attention to the percentage deducted from every order, added services or delivery fees, and promotional adjustments or refunds. Track each payout Compare the delivery app's reports with your point-of-sale system or accounting software. If the numbers don't add up, ask for a line-item report to investigate further. Document all communication If you suspect an error, document your outreach and any responses. Save emails, record the times you called, and keep track of who you spoke with. If the company doesn't respond or stops responding, escalate the issue. Third-party advocates, like consumer protection organizations or local media, can help. Take action if you're being overcharged If you find discrepancies with delivery app orders, don't wait — reach out to the company immediately and ask for a formal audit. If you're not taken seriously, escalate the issue to a supervisor or corporate team. If necessary, file a complaint with your state's attorney general or consumer protection agency. And, if all else fails, consider going public as La Patisserie did. Partnering with big-name delivery apps can boost businesses, but La Patisserie's story is a warning for small businesses everywhere: it pays to pay attention. What to read next Want an extra $1,300,000 when you retire? Dave Ramsey says this 7-step plan 'works every single time' to kill debt, get rich in America — and that 'anyone' can do it Here are 5 simple ways to grow rich with real estate if you don't want to play landlord. And you can even start with as little as $10 Rich, young Americans are ditching the stormy stock market — here are the alternative assets they're banking on instead Here are 5 'must have' items that Americans (almost) always overpay for — and very quickly regret. How many are hurting you? This article provides information only and should not be construed as advice. It is provided without warranty of any kind.
Business Insider
12 hours ago
- Business Insider
Cantor Fitzgerald Sticks to Its Buy Rating for DoorDash (DASH)
Cantor Fitzgerald analyst Deepak Mathivanan maintained a Buy rating on DoorDash yesterday and set a price target of $330.00. The company's shares closed today at $259.19. Elevate Your Investing Strategy: Take advantage of TipRanks Premium at 50% off! Unlock powerful investing tools, advanced data, and expert analyst insights to help you invest with confidence. According to TipRanks, Mathivanan is a 5-star analyst with an average return of 20.6% and a 63.41% success rate. Mathivanan covers the Consumer Cyclical sector, focusing on stocks such as Expedia, Airbnb, and Amazon. In addition to Cantor Fitzgerald, DoorDash also received a Buy from Citi's Ronald Josey in a report issued today. However, yesterday, Piper Sandler maintained a Hold rating on DoorDash (NASDAQ: DASH). The company has a one-year high of $278.15 and a one-year low of $121.44. Currently, DoorDash has an average volume of 3.94M. Based on the recent corporate insider activity of 186 insiders, corporate insider sentiment is negative on the stock. This means that over the past quarter there has been an increase of insiders selling their shares of DASH in relation to earlier this year. Most recently, in May 2025, Andy Fang, a Director at DASH sold 1,060.00 shares for a total of $211,883.40.
Yahoo
2 days ago
- Yahoo
Single mum claws out of $25,000 debt with 'easy' side hustle anyone can do: 'Up to $1,000 a week'
A Sydney mum has shared how she worked 12-hour days to claw her way out of $25,000 in personal loan debt. More Australians are working multiple jobs to cope with the rising cost of living or try and get on top of their finances in the current economic climate. Aurely Duron works full-time as a distribution worker in Kingswood and has been working a second job as a DoorDash driver for the last three years. The 43-year-old mum of two told Yahoo Finance she decided to start the side hustle as a way to pay off her debt and help with her family's everyday expenses. 'During the week, I used to do four hours in the morning before I started my [eight-hour] shift and then on my weekends it was about six to seven hours,' she said. 'When you are a single mum, you have to do what you have to do for your kids.' RELATED Aussie mum breaks debt 'taboo' to reveal how she clawed out of $3,000 Afterpay spiral ANZ hikes home loan interest rates in 'surprise' move ahead of RBA cash rate meeting $65,000 property warning as Aussies set to flood market Duron said she had taken out a $25,000 personal loan after her marriage ended, which had a high 12 per cent interest rate. Keen to pay it off as quickly as possible, Duron said she spent a year working 12-hour days, plus taking on extra work on the weekend, and funnelled all the extra money she earned through DoorDash to paying off the loan. 'I pretty much did that the whole year to focus on becoming debt-free and to ensure that I didn't have anything anymore to pay off,' she said. Duron said she was earning between $500 and $1,000 a week doing DoorDash deliveries, and this meant she was able to pay off her loan in a year. 'It is very easy. It is flexible and you can choose the times that you want to work,' she said. 'For what you are doing, the pay is very good.' DoorDash drivers' average earnings will vary, with Indeed finding average earnings were about $26.02 per hour in Australia. Duron said it was a big relief to get rid of her debt and meant she was now able to pull back on her hours and had more time to spend with her kids, aged 23 and 8. More Aussies working multiple jobs Thousands of Aussies are now working multiple jobs. The latest Australian Bureau of Statistics data found there were 963,100 multiple job holders in March, or 6.5 per cent of employed people. This is higher than the 5 per cent seen before the pandemic. SEEK senior economist Blair Chapman said the rise in cost-of-living pressures from inflation meant more Aussies needed to take on extra work. 'We've really seen cost-of-living, especially for employee households, increase quite a lot over the last couple of years,' he said. 'If you've got a mortgage, those repayments have increased quite a bit over the last couple of years so I suspect people have sought a second job just to reach the higher cost of living recently.' Duron said she was seeing more people working multiple jobs, particularly in the current cost-of-living crisis. Her biggest expenses at the moment are rent and the cost of groceries, both of which have been increasing. 'Everything is going up,' she said. 'Especially when you live by yourself, you need to work at least two jobs for you to be able to support yourself.' Aussie now planning to buy first home Since paying off her debt, Duron said she is putting the extra money she makes from her side hustle into travelling with her family and saving up for her first home. She now spends about four hours on the weekends doing DoorDash, which she said netted her about $250 a week. The family travelled to Bordeaux for a holiday last year and will be going to Japan at the end of the month, where her gradmother is from. 'Now I'm looking for a house to buy and hopefully I get there shortly,' she in retrieving data Sign in to access your portfolio Error in retrieving data
