Retail Crime Significantly Under-reported

Scoop

04-05-2025

Retail crime rates are significantly under-reported in New Zealand, by almost 40%, a new report by Retail NZ has found.
Retail NZ's COMS Retail Crime Report 2024 found that 99% of respondents, representing more than 1500 stores across New Zealand and online, experienced some form of retail crime or anti-social behaviour, totalling 140,746 incidents. The incidents ranged from credit card fraud and shoplifting through to threatening behaviour, criminal damage and physical assault.
But almost 40% of those retail crimes were not reported to Police, Retail NZ Chief Executive Carolyn Young says.
There were a range of reasons why respondents did not report incidents to Police, such as low value items not being worth the effort; the retailer discovered the offence too late or dealt with it directly. Some also raised concerns that Police would not do anything.
'Our 2023 Retail Crime Report found that the cost of retail crime is around $2.6 billion a year. This cost flows through from retailers to customers to the New Zealand economy, and so is a major brake on the retail sector's contribution to economic growth. In this latest survey, we focused on identifying the actual level of retail crime in New Zealand, confirming that it is much higher than official statistics show,' Ms Young says.
'Every day, retailers are dealing with threatening, violent or simply unpleasant customers, who are trying to steal or damage their property. Almost every retail worker has been affected by crime and aggression which is traumatic for those directly involved and their colleagues.'
This is a serious health and safety issue for retail employers, she says.
Retail NZ strongly recommends that all crime incidents are reported to the Police, regardless of the scale of the offending.
'This is essential to enable Police to track the full extent of retail crime, ensure that they can assign appropriate resources and keep track of repeat offenders. Full reporting also enables policy makers and Government to see the full scale of retail crime, and implement appropriate policies and support to the sector,' Ms Young says.
COMS Systems Director Paul Andrew says it is disappointing that shoplifting and aggressive behaviour have increased, impacting not only profitability but also staff safety and wellbeing.
However, the support for Facial Recognition Technology (FRT) within the retail sector is encouraging.
'Embracing technology is essential — it's the future, and it's here to stay,' Mr Andrew says.
There has been positive progress on efforts to prevent retail crime in the last 12 months, including Foodstuffs North Island's successful trial of FRT, and the establishment of the Ministerial Advisory Group for the victims of retail crime. Ms Young is a member of this group.
Police are rolling out new Community Beat Teams in cities and towns across Aotearoa New Zealand, and stronger sentencing legislation has been enacted.
Retail NZ has formed a working group comprising a number of large retailers which is developing agreed approaches to crime prevention measures including legislative change and technology like FRT.