
Oppo introduces AI-powered after-sales service system
Right now, the upgraded system operates across 20 countries and regions and can handle requests in 13 different languages. One strength of this system is that it works 24/7 and you can get a response quickly outside of working hours or during holidays. Oppo also runs an AI-driven service on WhatsApp in 13 markets, a first in the industry.
Today, 60% of Oppo users around the world have access to this system. By the end of the year, Oppo wants to expand it to 21 markets and other online platforms like Facebook, Line and Zalo.
The system works in three stages. First, it uses AI semantic recognition to figure out the user's intent. Then, intelligent routing decides whether this is a request that the AI can handle itself or whether it needs the help of a human operator. Finally, it communicates with the user either to give them an answer or to ask them to wait for human assistance.
The use of AI has reduced the workload of human operators by 40% – this gives them more time to handle the complex issues that the AI can't answer.
Oppo has established teams in key markets that are tasked with creating regional knowledge bases, fine-tuning the AndesGPT model and collecting user feedback for future improvements.
The company wants to extend its next-generation AI services to offline use cases too. Future applications include Retrieval-Augmented Generation (RAG), a method of improving the accuracy of AI responses by checking relevant data sources instead of relying on just the model's training data. Email response assistants and intelligent queuing systems are also planned.
'We have already used AI to empower customer service capabilities across the organization, including R&D, customer experiences, and business operations. Now, through the evolution of AI agent technologies, we are transforming our customer services from a reactive to proactive approach that creates a more efficient, thoughtful, and intelligent service experience for OPPO users,' said Samuel Fang, Head of Global After-Sales Services at Oppo.
Hashtags

Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles


GSM Arena
3 hours ago
- GSM Arena
Here's when the Oppo K13 Turbo series will launch in India
Oppo launched the K13 Turbo series smartphones in China last week, and it has been teasing these phones in India for the past few days. Oppo hasn't revealed when it will launch the K13 Turbo series in India, but we've learned from a reliable source that the lineup will debut in India in the week of August 11. To be more precise, between August 11 and August 14. Oppo's K13 Turbo series includes two phones - the Oppo K13 Turbo and the Oppo K13 Turbo Pro. Both have similar designs and specs, with the most significant difference being the chipset. The K13 Turbo is powered by the Dimensity 8450 SoC, while the K13 Turbo Pro has the Snapdragon 8s Gen 4 chip at the helm. Oppo K13 Turbo • Oppo K13 Turbo Pro One of the biggest highlights of these phones is the built-in cooling fan, advertised to help the devices run 2–4°C cooler under high-load conditions. Oppo's Indian branch said this fan module will be IPX6, IPX8, and IPX9-rated, and the smartphones will have 7,000 mAh batteries under the hood. We are yet to get an official confirmation on whether or not the Oppo K13 Turbo and K13 Turbo Pro's Indian models will share the design and specs with their Chinese counterparts, but while we await a word on that, you can read our Oppo K13 Turbo and K13 Turbo Pro's China announcement coverage here for more details about the handsets. After that, you can check their detailed specs comparison here.


GSM Arena
4 hours ago
- GSM Arena
Qualcomm has a new high-end chipset on the way
Qualcomm is holding its next launch event in late September, and it's expected to unveil the Snapdragon 8 Elite 2 at that time. That chip has the model number SM8850, but rumors in China have been bubbling for a while regarding the SM8845 also launching this year. This won't be the Snapdragon 8s Gen 5, as it's higher-end than that, but still a step below the Snapdragon 8 Elite 2. It's unclear what Qualcomm will call it, but some are assuming it will be Snapdragon 8 Plus. It's billed as pretty much on par, performance-wise, with the original Snapdragon 8 Elite from last year, as it also uses an all-big core CPU configuration with Qualcomm's custom-developed cores. Compared to the 8 Elite, it's going to be fabbed on a newer process, and will use some of the 8 Elite 2's peripherals. So, overall it should be a very slight improvement over the original 8 Elite. Prolific Chinese leaker Digital Chat Station says the SM8845 will be used by Oppo and OnePlus as well as vivo, and the phones which will be powered by it will have very large batteries, up to 8,000 mAh. It's definitely sounding like the SM8845 will become the chipset of choice for 'flagship killer' type devices, and will nicely bridge the performance gap between the 8s series and the 8 Elite lineup. Though with it being so close in parameters to the original 8 Elite, it will be interesting to see if that SoC will be discontinued or not. Source (in Chinese)


Phone Arena
9 hours ago
- Phone Arena
AI Mode turns Google Search into a real-time learning assistant
Google is expanding what AI Mode in Search can do, just in time for the back-to-school season. With several new features now live or coming soon, students, educators, and curious minds have more ways to process, stay organized, and learn in real time. Here's a quick rundown of what's new: You will now be able to ask questions about images and PDFs directly from desktop browsers. This builds on the existing mobile feature that lets users ask AI Mode about images. Additionally, desktop users will soon be able to upload PDF files and get contextual answers, which could be helpful for analyzing class materials, like lecture slides or reading assignments. In addition to looking at what's in your file. AI Mode will cross-reference the content with information from across the web, providing citations and links to dig deeper. Google also plans to expand this feature to support additional formats, including Google Drive files. AI Mode will facilitate asking questions about images and PDFs directly from the browser. | Video credit — Google Canvas will allow users to build dynamic plans and organize research over time. If you're working on a big test or project, you can start a Canvas session with AI Mode and gradually refine it. Canvas saves your inputs and lets you return to your plan whenever you want. In upcoming updates, Canvas will also support file uploads, which means you'll be able to feed in notes, syllabi, or even images to better customize your plans. Google is also bringing its Search Live feature to AI Mode. It uses your phone's camera to let you have real-time conversations with Search, powered by Project Astra. Just point your camera at an object or situation, and Search Live can talk you through it. Soon, Chrome users will begin to see a new option called "Ask Google about this page" in the address bar. This integrates Lens with AI Mode to analyze what's on your screen, whether it's a diagram in a PDF or a chart on a website. It can break down visual elements and offer helpful summaries or allow follow-up questions right from the browser. Lens in Google Chrome desktop. | Image credit — Google These changes show how search is evolving from typing keywords into something much more interactive. Instead of just pointing to websites, AI Mode helps unpack the content you're exploring. While these new features are currently limited to U.S. users aged 18 and over in Labs, they hint at where the company is headed. It also positions Google to compete more directly with other popular AI tools (such as ChatGPT and Perplexity), which already serve as standalone AI tutoring tools. Whether or not this evolution of AI Mode matches what students and teachers actually need in the long term remains to be seen, but the intent is clearly to simplify the journey to make it as easy as possible to use the tools available.