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TfL reveals why it shunned social media warning to passengers about Tube power cut chaos

TfL reveals why it shunned social media warning to passengers about Tube power cut chaos

Emma Strain, TfL's customer director, said: ''We continue to look carefully at how we best notify customers about service issues in real time, this includes being able to use notifications in our TfL Go app to communicate with customers, and in future enabling more personalised notifications based on our customers' individual journeys.'

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