Latest news with #TfLGo
Evening Standard
14-05-2025
- Business
- Evening Standard
TfL reveals why it shunned social media warning to passengers about Tube power cut chaos
Emma Strain, TfL's customer director, said: ''We continue to look carefully at how we best notify customers about service issues in real time, this includes being able to use notifications in our TfL Go app to communicate with customers, and in future enabling more personalised notifications based on our customers' individual journeys.'
Powys County Times
14-05-2025
- Powys County Times
Watchdog criticises TfL over poor communication during power failure
Transport for London (TfL) has been criticised for poor communication after a power outage caused disruption to its train services on Monday. Watchdog London TravelWatch (LTW) said the organisation should do 'much better' in how it provides information to passengers when things go wrong. The Elizabeth, Bakerloo, Jubilee and Northern lines were among those disrupted on Monday afternoon after a fault on National Grid's transmission network. Services on most of the affected lines returned to normal later in the day, TfL said. LTW said: 'While incidents such as these are unpredictable, it was disappointing to see the lack of information and updates on TfL's own social media feeds, particularly as other train operators were keeping passengers updated. 'Increased traffic to the TfL website also saw the site crashing and becoming unresponsive. 'We accept that incidents like this can occur but do expect TfL to do much better when it comes to communicating with the millions of people who are reliant on their services. 'Directing all passengers to their website is not practical if the site then crashes, and people need to receive up-to-date information in order to continue their journeys with the least disruption. 'Passengers also need reassurance that public transport services will be more resilient in future to incidents such as this.' Emma Strain, TfL's customer director, said: 'I apologise to our customers who were affected by the power issue caused by a failure of supply from National Grid on the network yesterday and who had any issues accessing our travel information. 'All of the rail services that were affected were restored yesterday and have been operating as normal today. 'We continue to look carefully at how we best notify customers about service issues in real time, this includes being able to use notifications in our TfL Go app to communicate with customers, and in future enabling more personalised notifications based on our customers' individual journeys.' TFL said on Tuesday its power supply stopped without warning and it needed to ensure it was safely restarted. The older age of assets on the Bakerloo line meant additional inspections were required before those services could resume. TfL said it will work with National Grid and UK Power Networks to investigate the outage. The malfunction also caused a blaze at an electrical substation in the Cunningham Place and Aberdeen Place area in Maida Vale, a London Fire Brigade (LFB) spokesman said. Firefighters were called to the substation and brought the blaze under control, but 3m (nearly 10ft) of high voltage cabling was destroyed, LFB said.
BBC News
11-04-2025
- BBC News
Elizabeth Line: New technology shows which carriages are busy
Passengers at some Elizabeth Line stations can now see which carriages are the most full, Transport for London (TfL) has new technology works by displaying live loadweigh data, a calculation on how full a carriage is based on weight and which updates each time a train closes its doors at a station. The data is then shared across various customer information systems, such as next train indicator screens on platforms and apps like TfL Go and National Rail said it will help commuters choose a quieter space for a more comfortable journey and should also help minimise delays. Information is currently included on station screens at Ealing Broadway and Maryland to Brentwood, inclusive, as well as similar screens on London Overground customer information totems are also in use at Custom House, Paddington, and Stratford stations. TfL said these totems will help travellers plan their journeys across London using the various modes of transport available and will also offer onward journey information such as bus and walking will also see detailed service information on these totems in times of disruption to keep them better informed, TfL added.
Yahoo
28-01-2025
- Business
- Yahoo
How to use TfL Go app to claim refund
Transport for London has updated its TfL Go app – making it easier than ever to check if you are eligible for any refunds. The app now allows TfL customers to check their contactless or Oyster accounts for any incomplete train journeys. If you have an incomplete journey – perhaps due to forgetting to tap in or out, or being unable to or accidentally suffering the dreaded 'card clash', which is when you tap in and out with different cards or devices – you will have been charged the maximum fare. But, in a matter of minutes, you can apply for refunds via the app. Here are the straightforward steps to do it: Download the TfL Go app Log into your contactless or Oyster account (or create one) Choose 'Check for incomplete journeys' Fill out the quick form with information on what happened TfL will then often issue an automatic refund but there are a couple of conditions: you can only receive three of these per calendar month, and you must claim them within eight weeks of your travel hiccup. The TfL Go update is being rolled out to users during January and February. As well as providing an easy way to apply for refunds, the app – which launched in 2020 – allows customers to top up Oyster cards and buy some season tickets. TfL's old Oyster and contactless app, which launched back in September 2017, will be closed down in the near future.
