Vancouver Canucks season ticket holder waits months for over $5K payout after selling tickets
Trish Connolly considers herself a Vancouver Canucks superfan. The season ticket holder says she tries to go to every home game, but can't make them all.
In the past, Connolly says she's sold her tickets on the official Canucks Ticketmaster resale site without issue. 'Its worked flawlessly,' Connolly told Consumer Matters.
However, this past September, the B.C. resident says she ran into issues. When she went to sell some of her tickets on the resale platform, Connolly says she never received her funds.
'The bank said they had no record of anything at all coming in from Ticketmaster or from the Canucks,' said Connolly.
Connolly says she was owed $5,757 for the 16 tickets she had sold.
For months, Connolly says she went back and forth with her Canucks representative trying to resolve the issue, but didn't get much help.
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She also tried contacting executives within the Canucks organization , but says she never heard back.
'We were trying to give them an opportunity to fix it, but at the same time we kind of feel like they were ignoring us,' said Connolly.
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The last emailed correspondence Connolly said she received from the Vancouver Canucks was back in February 2025, when a Canucks representative apologized for the lengthy delay with Ticketmaster.
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At the time, Connolly was also promised her case would be escalated and sorted once and for all. However, Connolly says she never received a response. 'Not a word. Nothing.'
Making matters worse, Connolly says while she waited for her funds, she had to pay the full amount to renew her 2025/26 season tickets.
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'I was actually shocked. You guys owe us all this money and you haven't done anything to help us, you haven't even responded, you never call back when you say you will, but now you have your hand out that you want us to pay,' said Connolly.
Consumer Matters reached out to the Vancouver Canucks on Connolly's behalf.
That same day, Connolly says she received a call from the Vancouver Canucks. Within a couple of hours, she says a cheque for the full amount owing along with some Canucks merchandise was delivered to her front door.
'It was just like magic,' said Connolly. 'This is all because of you guys. We are just so thrilled it's all taken care of.'
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A joint emailed statement from the Vancouver Canucks and Ticketmaster to Consumer Matters read:
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'The Vancouver Canucks and Ticketmaster sincerely apologize to Ms. Connolly, a valued Canucks Season Ticket Member, for her delayed payment. Fans are at the heart and soul of everything we do, and we acknowledge that quicker action should have been taken in this instance. The Vancouver Canucks have reimbursed Ms. Connolly.'
Connolly says she never received any details about what went wrong with the ticket resale process. Still, she says she hasn't lost her passion for her favorite team.
'Still a fan!', she said.
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Daily puzzles and comics, including the New York Times Crossword. Support local journalism. SUBSCRIBE TO UNLOCK MORE ARTICLES Subscribe now to read the latest news in your city and across Canada. Exclusive articles by top sports columnists Patrick Johnston, Ben Kuzma, J.J. Abrams and others. Plus, Canucks Report, Sports and Headline News newsletters and events. Unlimited online access to The Province and 15 news sites with one account. The Province ePaper, an electronic replica of the print edition to view on any device, share and comment on. Daily puzzles and comics, including the New York Times Crossword. Support local journalism. REGISTER / SIGN IN TO UNLOCK MORE ARTICLES Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account. Share your thoughts and join the conversation in the comments. Enjoy additional articles per month. Get email updates from your favourite authors. THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK. Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors It's a testament to second-chance tenacity for the affable winger, who initially teased of potential with the Vancouver Canucks, but struggled to find consistency in decision-making and finish. He beat himself up mentally and was demoted to Abbotsford of the AHL, where he rebuilt his game and confidence. Somebody obviously noticed. One school of thought is did the Canucks give up on the winger too fast by trading him to the Edmonton Oilers last August for a fourth-round pick in the 2025 NHL Draft? The answer is no. They got what they could for Podkolzin, who had two assists in 19 games last season and 15 goals in 44 AHL outings, which seldom equates to NHL success. And Podkolzin wouldn't have been waver-exempt this season on a club that added wingers. Essential reading for hockey fans who eat, sleep, Canucks, repeat. By signing up you consent to receive the above newsletter from Postmedia Network Inc. Please try again This advertisement has not loaded yet, but your article continues below. Third-line menace Kiefer Sherwood led the NHL in hits the season with 462 and had a career-high 19 goals on a bargain US$1.5 million salary cap hit. He is 30 but is everything the Canucks need in that lineup position to push, lead by example, and also be a key penalty-kill component. Podkolzin has become a serviceable third-liner for the Oilers, but that's not the career projection for any 10th overall pick. He did manage eight goals and 16 assists this season in 82 games, and has had effective playoff playmaking moments, but where does he project? 'He's hard on the forecheck, he's able to make a nice pass on the breakout and goes to the net when it's in the offensive zone,' said encouraged Oilers head coach Kris Knoblauch. This advertisement has not loaded yet, but your article continues below. Podkolzin had three head coaches in Vancouver — Travis Green, Bruce Boudreau, Rick Tocchet — and systems varied as much as expectations. Green and Tocchet were tough, Boudreau was encouraging. Maybe it's why departed bench boss Tocchet called Podkolzin a bull and a moose. He wasn't quite sure what he had. 'If he plays predictable hockey, he'll be good,' said Tocchet. 'If he knows exactly where the puck is going, that's where the moose comes in. If he's waiting to go, he's standing around. And he'll be late everywhere. He needs to be aggressive and not read the play after it happens.' Former Canucks right-winger Vasily Podkolzin keeps his eye on puck against the Stars in Dallas on March 25, 2023. Photo by LM Otero / AP At 23, age is on Podkolzin's side, and so is understanding career ascension is seldom a straight line. He could have pouted when demoted by the Canucks last season but found needed perspective. This advertisement has not loaded yet, but your article continues below. 'The first two weeks were really hard,' Podkolzin told Postmedia. 'You start thinking too much. 'What should I do? What's happening?' I had two ways to go. Give up or work. It was good for me to get AHL games to remember who you are and start appreciating.' A more important and pressing query is what were the Canucks thinking at the Rogers Arena draft table in 2019? There must have a been debate. They passed on enticing options — especially with a bumper crop of U.S. National Development Team prospects accounting for three of the first nine picks and seven of the first 15 — but made the surprise selection of Podkolzin. It was somewhat stunning because highly-coveted USNTDP right-winger Matt Boldy was sitting there and taken two picks later by the Minnesota Wild. After his rookie season of 39 points (15-24) in 47 games, compared to 26 points (14-12) for Podkolzin in 79 games, Boldy took off. This advertisement has not loaded yet, but your article continues below. He had 31, 29 and 27 goals respectively the following three seasons and point totals of 63, 69 and 73. That's nearly a point-per-game pace of 244 in 285 games, the true measure of potency and consistency plus future promise. Boldy became a first-liner for the Wild, was on the U.S. roster for the 4 Nations Face-Off and could warrant Olympic team consideration. Team scouting efficiency is a pick piling up 200 career NHL games for its club. Podkolzin had 137 here and Boldy already has 285 with the Wild. Wild winger Matt Boldy celebrates his power-play goal and first career hat trick Feb. 14, 2022 at St. Paul, Minn. Photo by David Berding / Getty Images The Canucks have had limited success with drafting forwards 10th overall. They got three successive 20-goal seasons from 1975 pick Rick Blight. They also traded rookie Cody Hodgson, a 2008 selection, after he amassed 16 goals in 63 games in 2011-12. This advertisement has not loaded yet, but your article continues below. The kicker in all this what-could-have-been hindsight is the current status of Canucks unrestricted right-winger Brock Boeser. He will test the market July 1 and could leave a considerable scoring void, unless he pivots back to the Canucks, which is hard to fathom. After a concussion, too much drama, odd management optics at the trade deadline, and still managing 25 goals, he may need a change of scenery. Boeser, 28, is looking for term and salary and there's a gap between a five-year offer and the seven he covets. The money isn't as big a stumbling block as term. AFP Analytics projects Boeser could get a six-year deal at $8.5 million annually in free agency. The Canucks offered $8 million so the gap isn't huge. If that's still too rich, free agent Nikolaj Ehlers could get six years at $8.1 million annually, if he doesn't re-sign with the Winnipeg Jets. bkuzma@ Read More Sports Junior Hockey Vancouver Whitecaps News News
