Ola Rider's Reckless Driving Fractures Woman's Arm; Platform Called Out For ‘Delays, Vague Responses'
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Ola responded to the post, stating, 'We want to ensure that this matter is properly addressed, and we empathise with how distressing it may have been for you."
Ride-hailing platform Ola is facing mounting criticism after a Noida-based woman, Siddhi Vijayvargia, allegedly suffered a serious injury due to the negligence of an Ola Bike rider.
The incident, which took place on April 22, left her with a major fracture in her left arm, requiring multiple surgeries and over ₹3 lakh in medical expenses.
The story came to light through a viral LinkedIn post by her colleague Pratyush Singh, a Senior Brand Manager at DigiWhistle.
In the post, Singh shared photos from the hospital and a screenshot of the ride Siddhi had booked. 'My colleague Siddhi Vijayvargia recently went through something no one should. She met with a serious accident while riding an Ola Bike, due to negligent driving by the rider. The result — a major fracture in her left arm, multiple surgeries, and over ₹3 lakh in medical expenses," he wrote.
Singh alleged that despite initially promising assistance, Ola failed to offer real support, leaving Siddhi to face delays, vague responses, and a lack of accountability. 'The reality has been delays, ignorance, and vague responses. It's been months. No concrete help, no empathy, and certainly no accountability," he said, while tagging Ola and its CEO Bhavish Aggarwal. 'When someone places trust in your platform, the least you can do is stand by them when things go wrong," he added.
He also emphasized that the issue isn't just about reimbursement, but about basic decency and corporate responsibility. 'Siddhi didn't ask for this trauma. She didn't expect her life to come to a halt. And now she's forced to fight for what should've been automatically extended to her — support, care, and rightful reimbursement."
Ola responded to the post, stating, 'We want to ensure that this matter is properly addressed, and we empathise with how distressing it may have been for you. We are actively working on the details you have provided and will connect with you at the earliest. Your patience is deeply appreciated."
However, Singh remained unconvinced. 'Appreciate the response, but this issue has already been delayed far too long. We hope this isn't just another template reply, but a sign that Ola will finally take real, prompt action," he wrote in response.
The incident has since sparked a broader conversation online around safety, accountability, and how platforms respond when their services go wrong. For many, Siddhi's story serves as a reminder of the urgent need for transparent grievance redressal and rider accountability in app-based mobility services.
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