Atlanta woman receives $20,000 water bill despite reporting leak for months
A Northwest Atlanta woman said she opened up her January water bill and saw a balance of $20,545.27 due.
'It's crazy. I don't even know,' Elisabeth Porter said.
She said she's been waiting for the City of Atlanta Department of Watershed Management (DWM) to repair a leaking water line outside her home for months.
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'I've been calling them, calling them, filling out documents online for the last three months,' Porter said.
She said a constant stream of water and mud flowing outside her house has made it harder for her to move around in her wheelchair. Now, she's concerned the water bill could impact her finances.
'I'm extremely aggravated,' Porter said.
Channel 2′s Courtney Francisco asked the DWM to look into her case Monday night.
That's when a spokesperson said an inspector started investigating and discovered an outlet leak in the meter box.
Porter said by Tuesday evening, a repair crew was outside her home working on the leak. By Wednesday morning, the leak was fixed.
'It took you coming out and trying to get something going,' Porter told Francisco.
A statement from DWM said records show the leak was reported on Dec. 2 and repair time was '…within the service level agreement timeframe.'
DWM said it is reviewing the water bill for adjustment consideration.
By the time DWM sent that response on Wednesday, muddy water was flowing out of the meter box again.
A spokesperson said inspectors will return to make any necessary repairs.
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