Virgin Atlantic's viral baggage blunder goes viral: 'Is that poo?' — see video
Instead of the usual carousel reunion, they were met with a nauseating stench and light-brown stains smeared across their suitcases. Videos and images quickly began circulating online, showing bags covered in an unidentified substance. The situation soon went viral, in large part due to TikTok user Sosan, who posted footage of the grim discovery.
'You arrive in New York on a Virgin Atlantic flight and they've emptied the plane toilet (poo and wee) on your suitcase,' the user captioned the video, which has now gone viral.
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Sosan described being in shock and claimed no formal announcement was made by the airline. She also alleged that children had the substance on them, and passengers were left scrambling for assistance that never came.
On X (formerly Twitter), another furious traveler didn't hold back, and wrote 'You are s**t! Literally!' 'How are all these bags covered in human s**t! Floor staff saying they can't provide wipes, new bags or hand sanitizer and that we have to 'write an email to customer team.'
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All my clothes destroyed as I have a fabric bag,' added another traveller.
However, Virgin Atlantic swiftly denied that the material came from the aircraft's lavatories. In a statement to
DailyMail.com
, the airline clarified that the smelly mess wasn't human waste at all, but terminal grease.
'We're aware of a New York JFK system failure that affected the baggage of a small number of arriving customers on July 14,' a spokesperson said.
'We're working closely with the team at JFK and local authorities to ensure the issue is resolved. We sincerely apologize for the inconvenience caused to affected customers.'
According to the airline, a broke pipe in the terminal was the culprit, not any malfunction on the plane.
Despite the clarification, the internet wasn't buying it. Users flooded social media with theories, disbelief, and disgust. 'Mental note to always shrink wrap my suitcases,' one person wrote. Another fumed, 'So the workers SAW that and still loaded the bags onto the carousel?! Nobody thought, 'Hmm, this might be a problem'?'
Some users pointed out that airplane waste is never dumped onto luggage.
'This never happened,' one wrote. 'Toilet waste is disposed of via a secure pipe connected to a specialist truck. I've seen it done hundreds of times in 20 years of airport duty.'
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Indeed, aviation protocols dictate that plane toilets are emptied only at specialized biohazard stations using ground equipment, a highly regulated and clean process.
This isn't the first case where 'toilet trouble' made travel headlines. In 2023, a United Airlines flight was forced to return to Frankfurt mid-air after a broken toilet overflowed into the cabin, forcing passengers to turn back.
Whether grease or something far worse, JFK's carousel incident has left flyers unsettled, and many now double-wrapping their bags out of caution, just in case.
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