Delta Buses 200 Travelers to Hotel with 13 Rooms

Yahoo

2 days ago

Imagine being among 200 tired travelers, dealing with a flight cancellation, then bused to a hotel only to find just 13 rooms available. That's not a hypothetical scenario; it's the chaotic reality Delta passengers faced in Atlanta recently. What started as a flight cancellation quickly spiraled into a desperate scramble for a bed, leaving hundreds stranded with virtually nowhere to go. Keep reading to learn what happened next, according to one of the stranded passengers who shared their experience on social media.
More than 200 Delta Air Lines passengers found themselves unexpectedly stranded at a hotel in Italy that couldn't accommodate them all, according to a viral TikTok video documenting the chaotic experience.
Posted on May 27 by TikTok user @callmemomoney, the video captures a large crowd of travelers standing outside an Italian hotel, surrounded by their luggage. The overlay text explains that the group had been scheduled to fly from Naples to Atlanta, but after enduring more than seven hours of delays, the flight was ultimately canceled.
'[Delta] puts everyone on a couple of buses… buses drop us off at a hotel…,' the user wrote in the video overlay. 'And the 13 rooms that Delta booked for 200+ people isn't enough… who would have thought. CRAZY.' She added a caption to the clip, saying, 'Do better @delta. This is absolutely ridiculous…'
In a follow-up comment on her post, the traveler provided more detail: 'Oh, and they made the rest of us find our own accommodations and get taxis because the buses left us there.'
In response to the viral video, Delta issued a statement to People saying, 'After a thorough review, we can confirm that all necessary accommodations were made for our customers during their time in Naples. This included hotel accommodations, transportation and meals.'
The airline also advised any affected customers to contact them directly for further assistance.
The Naples incident has fueled a broader online discussion around airline responsibility during travel disruptions. Social media users have rallied behind the TikTok post, with many sharing similar stories of being stranded without sufficient support. As airlines like Delta continue to expand globally, travelers are increasingly calling for improved contingency planning and clearer communication when things go wrong. For now, the viral video serves as both a cautionary tale and a reminder that rapid growth must be matched with dependable customer care.
Although Delta's recent passenger mishap in Naples made headlines, it hasn't slowed the airline's momentum in expanding service to Italy. In addition to its Naples routes, Delta has rolled out several new summer flights that broaden its reach across the country.
The airline now operates direct flights connecting major U.S. cities to other Italian hotspots. These include new service from New York to Catania, Minneapolis-St. Paul to Rome, and Boston to Milan—all of which launched in May. The move reflects Delta's strategic effort to deepen its presence in Europe and meet rising demand for travel to Southern Europe.
Despite the rocky start in Naples, Delta's growing network signals continued confidence in its Italian expansion plans.
Source: People
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