Zipline Launches Exclusive AI Insights Beta Program to Empower the Frontline with Real-Time Intelligence
Retail is fast-paced, complex, and constantly shifting. Store teams work across languages, shifts, and geographies, and frontline managers are under pressure to do more with less. In this dynamic environment, operational noise is high and clarity is rare. Zipline's AI Insights Beta addresses this head-on by surfacing what matters most, when it matters most.
'As we continue to evolve our platform, intelligence is quickly proving to be a force multiplier for our customers,' said Meagan Sobol, Senior VP of Product. 'By analyzing real-world usage data, we uncover recurring patterns which help us understand how the best operators communicate, execute tasks, and adapt to change. Those insights inform our ability to solve the unique complexities of retail, giving Zipline a clear competitive edge. We're already seeing promising results from early beta participants, and we can't wait to share more.'
Insights from the Frontlines
The beta program is already revealing breakthrough patterns that were previously invisible to most retailers. These insights include:
- Which types of content drive action versus which stall workflows
- Where engagement most strongly correlates with successful outcomes
-How to proactively identify execution blockers before they impact the business
By connecting frontline behaviors to measurable outcomes, Zipline is helping retailers translate engagement into revenue impact, operational efficiency, and time savings at scale. This level of visibility and insight into real-world performance is shaping a new standard for how retail brands drive execution, and it's a key reason why Zipline stands apart in the market.
'We're seeing how intelligence can reduce inefficiencies, increase speed-to-action, and ultimately drive revenue at scale,' said Nerea Ruiz de Gauna de Santiago, Lead Data Scientist. 'It's incredibly rewarding to watch our models identify signals that aren't obvious to humans, and to do so in ways that drive measurable impact.'
Expanding the Beta, Raising the Bar
Because of the strong early outcomes, Zipline is expanding the AI Insights Beta to more customers. This expansion reflects Zipline's commitment to rigorously validating new capabilities before releasing them to the broader market.
This dedication to product excellence is one reason Zipline continues to lead the industry with a Net Promoter Score (NPS) of 89, which is well above the industry benchmark.
'We believe great products come from great partnerships,' said Meagan Sobol, Senior VP of Product. 'By inviting customers into the development process, we not only deliver better outcomes, we also build tools that feel intuitive, powerful, and built for the way frontline teams actually work.'
Learn more about Zipline's platform and AI-powered insights.
About Zipline
Zipline is the leading platform for frontline execution and communication. Purpose-built by retail veterans, Zipline helps more than 150 of the world's best brands — including Sephora, The Fresh Market, and AEO Inc.— bring their brand strategies to life in stores. By unifying task management, communication, learning, and operational insights, Zipline Keeps Today On Track for field leaders, store managers, and frontline associates alike. Consistently recognized for excellence, Zipline holds an industry-leading Net Promoter Score (NPS) of 89, a 4.9/5 customer satisfaction rating, and was named Overall Store Management Platform of the Year by the Retail Breakthrough Awards. Zipline was also recognized as a Top 100 B2B Retail Tech Company by CB Insights.
Dan Parker
Zipline
[email protected]
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