Forum: Kudos to NLB for transforming library experience
I still recall the days when borrowing a book meant poring over physical catalogue cards in metal cabinets, jotting down reference numbers, locating the book on the shelves, and proceeding to a manned counter to borrow it, all marked with a date stamp for return. It was a routine many of us accepted, but looking back now, it highlights just how far we have come.
Over time, NLB has steadily embraced innovation. Library cards could be issued through self-service kiosks. Then came the integration with our NRICs, followed by machines that allowed us to scan multiple books at once. Today, I can borrow a book simply by scanning the barcode with my mobile phone, a process that is fast, intuitive and seamless.
Personally, I am most impressed with the digital offerings, especially audiobooks, which I can borrow from the comfort of home and enjoy while commuting or during a quiet evening walk.
NLB's thoughtful, user-focused adoption of technology has made reading and learning more accessible than ever. It deserves credit for transforming the library experience while preserving its core mission of promoting literacy and lifelong learning.
Loh Kee Yong
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