'Cracking' Idea: Now Report Mumbai Potholes In 5 Clicks As BMC Unveils Smart App And Chatbot
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BMC has launched a mobile application called Pothole QuickFix, along with a dedicated WhatsApp chatbot to make pothole reporting faster, easier, and more transparent for citizens
With the monsoon clouds back over Mumbai, so is a familiar nightmare for residents— potholes. Every year, the city's roads crack, cave, and crumble under heavy rains, turning daily commutes into dangerous, frustrating journeys. But this year, the Brihanmumbai Municipal Corporation (BMC) says it is ready with a smarter solution.
To address the pothole menace swiftly and efficiently, the BMC has launched a mobile application called Pothole QuickFix, along with a dedicated WhatsApp chatbot (number: 8999228999). Both platforms aim to make pothole reporting faster, easier, and more transparent for citizens.
The app was launched on June 9 by BMC commissioner and administrator Bhushan Gagrani. It is now live on both Android and iOS platforms and offers a simple, user-friendly interface. Citizens can click a photo of a pothole, tag the location, add a short description, and submit the complaint—all in under five clicks.
Once a complaint is filed, it goes directly to the concerned department, triggering the repair process immediately. The app also allows users to track the status of their complaint, check estimated repair times, and even give feedback once the work is completed. If users are unhappy with the response, they can reopen the complaint. The BMC has set a clear target: fix potholes within 48 hours of complaint registration. If a pothole isn't fixed on time, the issue is escalated to senior officials for urgent action. Citizens also receive SMS updates about the progress and final closure of their complaints.
Apart from the app, residents can also use the WhatsApp chatbot by sending keywords like 'Pothole" or 'PT" (in English), and 'खड्डा" or 'ख" (in Marathi) to the BMC number. This offers another easy way to raise complaints, especially for those not using the app. This initiative is part of the Smart Mumbai campaign, aimed at using digital tools to improve public services. 'Mumbai's citizens deserve safe roads and efficient services. The app empowers them to hold the system accountable," said additional municipal commissioner (projects) Abhijit Bangar.
Year after year, Mumbaikars face the same problem—pothole-ridden roads causing traffic jams, vehicle damage, and even accidents. Many have often felt helpless, with no simple way to report or follow up on road issues. Officials say the BMC's new tech-driven approach is a significant shift in giving the public a voice and bringing speed to road repairs.
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