Latest news with #PotholeQuickFix
Time of India
a day ago
- Automotive
- Time of India
BMC launches 'Pothole QickFix' app, WhatsApp chatbot to tackle Mumbai's potholes
The Brihanmumbai Municipal Corporation (BMC) launched 'Pothole QuickFix' app and a dedicated WhatsApp service for citizens to report potholes in the city. The new app will replace the older 'My BMC Pothole Fixit' app. Further, the dedicated WhatsApp service is aimed at enabling a system for quicker complaint registration and faster resolution over fixing potholes. With the new app and the provision on WhatsApp, the process of registering complaints will become simpler with fewer steps. Play Video Pause Skip Backward Skip Forward Unmute Current Time 0:00 / Duration 0:00 Loaded : 0% 0:00 Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 1x Playback Rate Chapters Chapters Descriptions descriptions off , selected Captions captions settings , opens captions settings dialog captions off , selected Audio Track default , selected Picture-in-Picture Fullscreen This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Text Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Opaque Semi-Transparent Transparent Caption Area Background Color Black White Red Green Blue Yellow Magenta Cyan Opacity Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Drop shadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Kulkas yang belum Terjual dengan Harga Termurah (Lihat harga) Cari Sekarang Undo Users can take a photo of the pothole and submit it with the location through the app or on WhatsApp with jut three to five clicks the BMC said. Users can connect with BMC's chatbot on WhatsApp on 8999228999. Live Events The matter will be escalated to the concerned department and the BMC will direct the department to fill the pothole within 48 hours. The civic body added that if the repair doesn't get completed on time, the matter will be escalated to senior officials. The move is aimed at increasing accountability over the recurring pothole issue in Mumbai , which becomes particularly troubling during the monsoon season. 'Through the WhatsApp service, users can send keywords like 'Pothole', 'PT', or 'Khadda', and the chatbot will guide them to share photos and location details,' the BMC said. Users can also track the status of their complaint on the app. As the southwest monsoon picks up pace in Mumbai, BMC is hopeful that this initiative will have a positive impact on road conditions. Under the new system, the citizens will also be given an opportunity to reopen their complaint if they are unsatisfied with the repair work. On the app launch, BMC official Abhijeet Bangar said, 'We have made the app simpler and more transparent to encourage public participation and address the pothole issue more seriously.'
News18
2 days ago
- Automotive
- News18
'Cracking' Idea: Now Report Mumbai Potholes In 5 Clicks As BMC Unveils Smart App And Chatbot
Last Updated: BMC has launched a mobile application called Pothole QuickFix, along with a dedicated WhatsApp chatbot to make pothole reporting faster, easier, and more transparent for citizens With the monsoon clouds back over Mumbai, so is a familiar nightmare for residents— potholes. Every year, the city's roads crack, cave, and crumble under heavy rains, turning daily commutes into dangerous, frustrating journeys. But this year, the Brihanmumbai Municipal Corporation (BMC) says it is ready with a smarter solution. To address the pothole menace swiftly and efficiently, the BMC has launched a mobile application called Pothole QuickFix, along with a dedicated WhatsApp chatbot (number: 8999228999). Both platforms aim to make pothole reporting faster, easier, and more transparent for citizens. The app was launched on June 9 by BMC commissioner and administrator Bhushan Gagrani. It is now live on both Android and iOS platforms and offers a simple, user-friendly interface. Citizens can click a photo of a pothole, tag the location, add a short description, and submit the complaint—all in under five clicks. Once a complaint is filed, it goes directly to the concerned department, triggering the repair process immediately. The app also allows users to track the status of their complaint, check estimated repair times, and even give feedback once the work is completed. If users are unhappy with the response, they can reopen the complaint. The BMC has set a clear target: fix potholes within 48 hours of complaint registration. If a pothole isn't fixed on time, the issue is escalated to senior officials for urgent action. Citizens also receive SMS updates about the progress and final closure of their complaints. Apart from the app, residents can also use the WhatsApp chatbot by sending keywords like 'Pothole" or 'PT" (in English), and 'खड्डा" or 'ख" (in Marathi) to the BMC number. This offers another easy way to raise complaints, especially for those not using the app. This initiative is part of the Smart Mumbai campaign, aimed at using digital tools to improve public services. 'Mumbai's citizens deserve safe roads and efficient services. The app empowers them to hold the system accountable," said additional municipal commissioner (projects) Abhijit Bangar. Year after year, Mumbaikars face the same problem—pothole-ridden roads causing traffic jams, vehicle damage, and even accidents. Many have often felt helpless, with no simple way to report or follow up on road issues. Officials say the BMC's new tech-driven approach is a significant shift in giving the public a voice and bringing speed to road repairs. About the Author Mayuresh Ganapatye First Published:
Time of India
2 days ago
- Automotive
- Time of India
BMC unveils user friendly app for pothole plaints
Mumbai: BMC has unveiled a 'Pothole QuickFix' app, which is a more user-friendly version of its 'My BMC Pothole Fixit' app, as well as a WhatsApp chatbot service on 8999228999 for registration of pothole-related complaints. In the new app, citizens can lodge complaints in less than five clicks after uploading pothole photos along with geo-tagged locations. The app is available on both Android and iOS platforms. The complaint will be directed to the department concerned, which will have to resolve it within 48 hours, or else the matter will be escalated to senior officials. If the complainant is not satisfied with the action taken, he can reopen complaint. tnn
