FYihealth group Celebrates Major Milestone: 5 Million Orders Processed at Delta Lab
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FYihealth group. Delta, BC. 5 Million Orders Milestone. August 2025. (CNW Group/FYihealth group)
As the central hub for eyewear production across FYihealth group's network — including FYidoctors, Visique, BonLook, and solis optics clinics and stores, totalling over 370 locations — the Delta Lab combines leading-edge technology with expert craftsmanship to deliver high-quality, custom prescription lenses and frames to patients across Canada . From its proprietary premium exactFit® lenses that are crafted with edge-to-edge clarity for sharper and more natural vision, to lenses made to manage Myopia, a growing vision epidemic that impacts about 30% of children aged 11-13, the Delta Lab has provided millions of Canadians with eyewear solutions that ehance their lives.
"This milestone is a reflection of the exceptional work and commitment of our Delta Lab team," said Nancy Morison , VP of Delta Ophthalmic Laboratories. "From the very first order to our five-millionth, their dedication to precision, innovation, and patient care is unmatched."
The Delta Lab, located in British Columbia , has long been recognized as one of the most advanced optical laboratories in Canada . In 2022, the Delta Lab made a series of changes to reduce its environmental impact with lens production including changing over its flourescent lights to LED, saving 45% in engergy usage, and using 50% less water to produce its lenses while simultaneously recycling 95% of the water that is used. With a focus on continuous improvement, minimizing it's environmental footprint and investment in technology, the lab ensures every order meets the highest standards of quality while helping patients see their world more clearly.
"This isn't just about numbers," said Dr. Alan Ulsifer , CEO & Chair of FYihealth group, "It's about the lives improved through better vision and the people behind every pair of glasses. We're proud of what we've accomplished and excited for what's next."
The 5 millionth order was sent by FYidoctors' Calgary South Center clinic — a fitting tribute to the collaborative efforts between clinics and lab teams that power FYihealth group's vertically integrated model.
FYihealth group extends its sincere thanks to the entire Delta Lab team — over 250 team members including solution centre agents, lab technicians, assembly experts, logistics associates and maintenance engineers — and every employee across the organization for making this achievement possible.
Here's to the next 5 million!
About FYihealth group
FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Recognized as one of Canada's Best Managed Companies from 2020-2025, the organization operates over 370 locations across the country. Rooted in a mission to enhance lives, FYihealth group supports a wide array of philanthropic causes and initiatives, including giving back to young optometrists through funding and partnerships with the University of Waterloo School of Optometry and Vision Science and the École d'optométrie de l'Université de Montréal. For more information, please visit www.fyihealthgroup.com
SOURCE FYihealth group
Media Contact: Sophia Ear, PR & Communications Specialist, [email protected], 403-234-2020
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Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors Don't have an account? Create Account This month, he closed the Woodstock Duty Free Shop Inc. as lower traffic at the U.S.-Canada border dealt the final blow to a business already weakened by the COVID-19 pandemic. Now, at 59, Slipp says he will have to find another source of income and is advocating for more government support for stores like his. Fewer Canadians have been heading south in recent months in response to U.S. President Donald Trump's trade war with Canada, his comments about annexing the country and because of fears among travellers about treatment at the border. In the duty-free industry, Slipp said less border traffic directly correlates to fewer sales. 'It was very difficult. The business had many good years. 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At the store's peak in the early 2000s, Slipp said there were about 15 people on staff. In March 2020, he said he laid off four people and reopened after the pandemic with two employees. Late in the summer of 2021, Slipp said duty-free stores were 'all starting from zero to rebuild again.' By the end of 2024, his business was still down about one-fifth from where it was in 2019. Then Trump returned to the White House. From January to April this year, things got worse for Slipp's store, and he ultimately decided to close based on declining sales and traffic numbers. 'Just realizing that even after the U.S. administration changes down the road, in our industry, we do not expect the border traffic to change overnight as a result of that. We believe it's going to take years,' he said. Recent figures from Statistics Canada noted that return trips from the U.S. dropped again in July as Canadians continue to shun travel to the U.S. The number of Canadian residents returning from the U.S. by automobile was down 36.9 per cent on an annual basis in July, marking the seventh consecutive month of year-over-year declines. Barbara Barrett, executive director of the Frontier Duty Free Association, said the stores her association represents have been feeling the decline in traffic for months. 'I would describe our industry as being in a full-blown crisis, and we've been saying that for a number of months now,' she said. Sales at duty-free stores have fallen between 40 and 50 per cent year-over-year across the country since late January, with some remote crossings reporting annual declines of up to 80 per cent, the association said. Barrett added that duty-free stores are often a microcosm of what is happening at the border. 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As lower border traffic weighs on the industry, Barrett said she is advocating for 'small regulatory changes.' 'We have some taxes on our products that, believe it or not, in a tax- and duty-free industry that our U.S. competitors don't have. So we're asking for those to be changed so we can be more competitive,' she said. 'Also, we're asking to qualify for some of these tariff relief programs or pandemic-level supports along the lines of what they did during the pandemic with wage subsidy or rent subsidy.' Barrett said the government is the landlord for many duty-free stores and said a rent deferral or subsidy would help the industry until travel patterns normalize. She added that there have been conversations between her organization and senior government officials. Barrett said those officials agreed the association was putting forward 'small asks' to support the industry. An Aug. 2 release announcing the Woodstock Duty Free Shop's closure mentioned that the federal and provincial governments had promised tariff relief support programs to help businesses impacted by trade tensions. 'I pinned a lot of hopes on those when both levels of government made those announcements. I was reminded of the pandemic support programs,' Slipp said, adding that his business had benefited from such programs. Monday Mornings The latest local business news and a lookahead to the coming week. His attention has now turned to advocating for rent deferral programs for duty-free shops renting land from either the federal government or from a bridge authority as well as loan programs for duty-free stores. When he looks at the future of the industry, he said the prospects 'are not bright.' 'I'm grieving the loss of my business, but I'm also accepting the reality that the business environment has changed and there is nothing in the bag of tricks that would suggest positive changes in this industry in the short to medium term,' Slipp said. 'I'm feeling bad that I was not able to succeed in the end and that I am having to lay to rest this business that my father and I have built and spent so many years working so hard on.' This report by The Canadian Press was first published Aug. 17, 2025.
